My wife and I purchased a new mattress and box spring At the Greece store last Friday , May 15, with a delivery scheduled for the next day.We were told that delivery and set up were included in the price and for an extra fee , they would dispose of the old mattress and box spring. Great ! So far so good. The next day two workers showed up in a rental truck with the merchandise . When I showed them the room on the second floor , one of them spotted a small beetle on the floor and mistaking it for a bed bug said that they wouldn't complete the delivery. So off they went , leaving the new mattress and box spring on our porch and the old ones on the second floor. We closely inspected the existing mattress for any evidence of the presence any infestation and found none. It's also my understanding that if these bugs were present ,the person sleeping on the bed would have experienced bites. There has been no such thing. We had considered hiring movers to complete the work that had been promised by City Mattress but by now it had begun to rain and fearing that the new mattress might be damaged ,we dragged it indoors. Then we decided to do the moving and setup ourselves rather trying to hire movers ,causing additional expense . I'm 77 years old and my wife 76, but somehow we managed to carry the new mattress and box spring upstairs and the old ones down. Looking back, I don't think we would do that again, but at the time , it seemed that we had no choice. Well, after phone conversations and a written complaint to City Mattress's website, we've had no response. I guess the next action would be small claims court. I would say that if you're a senior and need a reliable service from a furniture company, avoid City Mattress. read more

Bobby Morris was awesome!! So knowledgeable and helpful! He took the time to explain the benefits of the different mattresses and made my shopping experience very enjoyable! I found a great mattress for my elderly Mother at an affordable price.Tganks so much Bobby! Donna Feathers read more

Anthony was very helpful. Let my wife and I explore and see what kind of softness we liked and then he helped us find more like it that fit our price range. Let us know about discounts as well! Found our bed at the first stop and didn't need to explore other stores. read more

We had a very good purchasing experience for a new king mattress at City Mattress on West Ridge road. This was the first time visiting for both of us. We tried two other mattress places first to comparison shop. The store is large with lots of options and makes you feel like you are in a nice furniture store. Our associate was quite knowledgeable and very patient with us. He gave us time and space to talk amongst ourselves and make our final decision. We are happy with our purchase of one of the city mattress signature kings. Everything went well with the delivery and removal. We got the email with delivery window exactly when they said we would. The men that did the mattress delivery and removal were prompt, polite, professional young men and they were masked for safety. read more

I purchased a Pranasleep Karma Sky Super Plush from Chuck L. I can't say enough great things about my experience. I searched online for months before deciding I couldn't make that decision without actually laying in the bed first. I had no idea where to start and decided to walk into city mattress. Honestly I just wanted to lay in mattresses on my own and get a feel for what I liked, I didn't really want to be bothered by a salesman. Chuck approached me and assured me he knew exactly what I wanted from what I described and told me he would find me exactly what I'm looking for. Within probably 40 minutes I was sitting on the one. I couldn't believe it. I even had a freak out moment that I couldn't just buy a bed at that first place I went, Chuck responded something like "well you can go look around more if it makes you feel better" and I knew right then I was supposed to buy that mattress. I was expecting an overly pushy salesman who just wanted to sell me any mattress but I got a wonderful gentleman who understood exactly what I wanted in my dream mattress and took the time to not only find my perfect mattress but explain all of the possible options thoroughly. I was in and out with a brand new mattress in probably an hour. It was delivered about 10 days later with no problems! I am so thrilled I bought this mattress, I love it so much it's so unbelievably comfortable and I'm just so thankful for meeting Chuck when I walked in! read more

We bought our mattress from John at City Mattress, Greece, NY. We had a very pleasant experience. He is knowledgeable and wants his customers to be satisfied and happy! He is a great asset to this store. 5 stars! read more

Last Saturday my wife and I went through the grueling process of mattress shopping. We first started at Value City. The sales person that helped us came from the used car sales school....he had a quick-shot answer for everything. The mattresses were decently priced, until you add on all the extras: bed frame, delivery, and a mattress pad that they REQUIRE you to buy, if you want the WARRANTY TO BE VALID. He kept pushing how IMPORTANT IT WAS TO KEEP THE MATTRESS PAD IN PERFECT CONDITION OR ELSE THE WARRANTY WAS INVALID. There couldn't even be the slightest rip in it, or else the warranty was invalid. Plus the sales person flat out lied to us about their in-house brand, American Signature. He said that the beds are made by Simmons....a little Google search shows differently. Next we went to City Mattress and met John Ogletree, a very nice salesman there. The whole experience was a pleasure. John asked what we were interested in, and showed us a few different mattresses. The prices were good, plus no hidden fees. Not wanting to make a snap decision we decided that we would try one more place. That is when we made the mistake of going to Metro Mattress. I wouldnt even recommend them to my worst enemies. They deployed sales tactics out of The How To Be A Lousy Sales Person Handbook. We finally had had enough and told the rude sales person that we made a decision. She got excited for a second. Till I told her we were going back across the street to by a mattress from John. We went back, and John got the sale written up. He gave us a very fair and honest deal. Fast forward to today..... the bed was delivered today!!! They called right at 8 am on the dot, and said they would be here between noon and three. They got here a a few minutes before noon, and now I'm writing this review laying down in the most comfortable bed I have ever had the pleasure to be in!!!!! I highly recommend John and Mattress City to anyone who needs a quality mattress for an affordable price. read more

Came into purchase a new mattress today and was assisted by David Garcia and he was beyond helpful. He was very knowledgable of all the different beds they have available. I would highly recommend if you are looking for a new bed to stop in and ask for David. read more

The experienced gentlemen at City Mattress were amazing. Not at all pushy and they seemed very determined to help us find the right bed for my wife and myself. They were very knowledgeable and helpful. When we went to back after shopping around, no suprises, all the prices they gave us were as they said it would be, which were way better than the other places we went. Shop here first! read more