This was the best experience I have ever had getting my nails done, the ladies and gentlemen there were so kind and the service was amazing! The space was so clean and calm and I felt so comfortable. Would definitely come again! read more

Before I begin let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so without further delay let's begin!. This is my second time here getting a pedicure, this time I figured I would bring my grandson because my daughter wanted his first experience to be with a male rather than with her and my granddaughter. Let's say we don't want to confuse him and we want him to know it's ok for boys/men to get pedicures. So what better way to show him it's ok to get pampered than to go with his PaPa to get pedicures. I want to introduce my grandson to some of the things that I was not introduced to because of reasons like it wasn't available, or time didn't allow for whatever reason! But now these are different times and opportunities and education along with technology are here, and I believe it's my responsibility as a grandfather to educate my grandson and show him how life works so he will be well prepared for life when I'm long gone from this earth! And I understand a lot of things were not available when I was younger, but the opportunities are there now! I love getting them because they make your feet feel new! I enjoy getting pedicures and the lady that does them always jokes around and say do you want clear polish or design on your toes! And I politely say " no ma'am I'm good, no polish or design for me"!!.. My grandson enjoyed his first pedicure as well, how do I know you ask? Because I asked him and he said he enjoyed it!. I left off one star because they seem to rush through it, but then again it could be because I get the cheapest pedicure service. Why you ask? Because the cheapest one does the job for me. Who knows I may upgrade my pedicure service one day,we'll see... read more

Started off walking in automatically got sat. PEDICURE:First impression pedicure side was very relaxing a little outdated chairs but overall nice. Employees seem very nice and attention to detail. Got my lady she was so great and sweet lots of smiles and laughs. Will be coming back! - Theresa FILL: was so sweet helped me pick the color I was looking for was very professional nails look so cute! -Lindsey MANAGER: she was so sweet talked to you about home life and how you are and was great at job.! read more

City Nail Spa - Pedicure part of place. - Nail Salons Near Me - Suffolk, Virginia

See all

I have been getting pedicures here for about 2 years, maybe longer. A few months ago I got a pedicure and basic manicure. The pedicure was the best I've ever had. The manicure was also great. It was just basic; no tips, no gel polish. Just a cleanup, shape and clear pinkish polish. Also, a great job. Today, I went for a mani/pedi. The pedi was nothing like other pedis I've gotten. I'd call it incomplete. The final product is passable, but disappointing. The manicure/clean up was not good. He cut my nails way too short. Once one is done, you've no choice but to even them up. When the polish was dry, I noticed the nails weren't smooth and glossy as usual. Turns out he had not removed the remnants of my old polish. I should've paid attention I guess, but polish removal is pretty basic manicure procedure. I will be taking a break from this place for a while . read more

Pretty disappointed in the quality of service at both Harborview and Downtown Suffolk locations in the last 24 hours. I got a Deluxe Pedicure with Gel polish at the Harborview location on Sunday at 4 pm. My pedicurist seemed inexperienced, had difficulty filling the tub due to 2 loose tubes, and then failed to apply top coat after adding a layer of glitter on gel polish on a $75 pedicure. (I'd noticed another worker looking at her work, telling her which order to apply the oils and lotions, and quietly commenting as she worked). He laughed when she'd finished without any top coat over the glitter after struggling to put on my shoes so she removed them to add a thin top coat. That glitter scratched my sheets and socks all night. Monday morning-I go to their 'other' City Nails 2 location in Downtown Suffolk at Publix expecting to get a polish change for $20 as shown on their site. The manager is rude, loud, doesn't know about any Harborview location (don't know them! Different Company!!) and looked surprised I expected to pay for a polish change and wasn't looking for a handout. He quoted me $25, then talked in his language to the other workers throughout my polish change: A few of them came over to see my feet. It took 4 different workers to perform a gel polish change because the first 2 (older ladies) seemed very unexperienced and slow with the drill/file. 2 younger workers took over from the first 2 older workers. Finished about 45 minutes later. Harborview and the downtown Suffolk locations have the same owner. The whole vibe was unprofessional. I hope they learn talking about your customers in another language is unacceptable in any profession-but they probably won't. The last young lady (Tracy) who took over at downtown was very nice and attentive-at least my polish is smooth now. read more

City Nail Spa - No top coat over gel glitter polish. - Nail Salons Near Me - Suffolk, Virginia

Absolutely LOVE this nail salon! They give the best pedis & I feel like they actually massage my feet. The nail art is what keeps me coming back. I've always been able to walk-in with no wait. This visit, Long, painted my gel nails & I absolutely love his work. Executed the idea to a T! The environment is peaceful & doesn't feel overwhelming. Reasonably priced. read more

See all

We had the 40 minute signature pedicure for $40. The technician was more involved with her phone calls than attending to my feet, she was friendly but I would have preferred more focus on the service I requested. My feet felt soft after and the polish selection I chose was perfect. I won't be back. read more

See all

Henry did an amazing job! The staff was very friendly and helpful :) I will definitely be back! read more

City Nail Spa - Cat eye nails - Nail Salons Near Me - Suffolk, Virginia

Have had some great services here in the past but recently this has been the vibe. I wouldn't care so much but they were watching videos on full volume. Not relaxing for customers that are paying good money for spa treatments. read more

City Nail Spa - employees - Nail Salons Near Me - Suffolk, Virginia

Requested builder gel. Nail tech insisted on hybrid gel and that it was the same. I have been getting builder gel for the last 2 years but whatever what do I know right. Less then a week later my nails are lifting and one has broken in half. I go in for a fix and the tech who originally did my nails has an attitude and says it's my fault it broke in half and the only thing hard enough is acrylic. I said no I asked you for builder gel. Hybrid gel isn't the same. He argued me down. Then started to remove my nails with a fake nail. I said no file them off as I don't want them ripped off. He literally talked shit the entire service. I had Google Translate on in my ear. Then when he was almost done he continued to try to berate me as if I was wrong for his shitty application. At this point I asked my husband to come sit next to me cause I am not arguing with any man. After my husband came next to me and asked what's wrong the tech stopped talking and finished the removal. Worst customer service and not worth the quality of work, read more

I give the his rating because my pedicure was phenomenal as always! However I had a different nail tech, and she RUSHED! She kept talking about how hungry she was and how they closed at 7:30. It was only 5:00 pm when I sat in her chair after my signature pedicure. I asked her to clean up the polish on my skin, she said it washes off. I don't want to scrub the polish off, when the technician could've cleaned it up. This weekend is very important to me. And I'm not sure if I'll get my nails done there again! read more

See all

I got a pedicure here and it was the worst I've ever had, truly. Like the dude didn't seem to care at all and these services are not cheap.... small inside, really close to everyone else. I won't ever go back, theres so many better salons in the area. read more

My first time going and Myra was on point! She was swift, precise and my nails have never looked or felt better! Will be returning the next time I need my nails done. read more

City Nail Spa - French tip with chrome - Nail Salons Near Me - Suffolk, Virginia

Just got my nails done a week and a half ago. the nail already snapped off when I went to scratch my arm. This is the second time one of their nails popped off within the first week. The nails were crooked but I just ignored that because I didn't have time for them to fix it. But the fact they charge for everything, including cutting down the nails, you would think it would be the best quality. read more

City Nail Spa - Nail Salons Near Me - Suffolk, Virginia

nail tech was beyond rude never told me her nail or anything. She was rough and did a horrible job on the nails, they aren't filled all the to cuticle and way shorter than I asked for. She also wasn't very sanitary, for example she had the filer in her had and took a drink from her drink which doesn't effect me just thought it was gross. In my opinion my nails are not worth how much they cost. I will not be going back. read more

See all

I decided last minute to get my nails done, I thought there'd be a wait considering Christmas is around the corner. As soon as I stepped in the salon I was seated within minutes, I wanted a full acrylic set and a pedicure. My nails look amazing! Amy did my nails, and she was so kind and understanding, I Accidentally smudged the paint off while it was in the uv dryer and she didn't get mad at all and said it was fine and fixed it right away. I loved her!!! Definitely coming back!! read more

See all

Very kind and was able to fit me and my daughters in on the same dat we requested. Great daddy-daughter date.

I came to get pampered and put back together after 3 months of working away and technician Tori took great care of me!!! For my first time at this shop I enjoyed my experience. Tori even stayed late to complete my service. She took her time, kept great conversation, and worked clean & crisp! If you come here, I definitely recommend Tori!! read more

City Nail Spa - Soft pink gel set - Nail Salons Near Me - Suffolk, Virginia

Staff was nice but my nails felt rushed, put too many layers on my nails and made them really bulky. The shape of my nail didn't match each other and cleanup was not the best. Won't be going back read more

Service was quick... I love my pedicure, it's been a while since I had one... my manicure also looks nice... I would go back again...

As I walked in , I was greeted by the staff asking what I would like. I requested a regular polish manicure and a polish change . I was constantly asked why I wanted regular polish and all the available tech, which there were 7 of them looked at each other and asked who wanted to take me as they giggles and no one would budge to complete my service. I'm not sure if it was because I was getting regular polish but finally one person offered to do my nails after standing there while they Deliberated. other techs were constantly looking at me and laughing as my nail tech tried to talk me into getting gel. I've gotten gel before but at that time i just wanted a quick polish change. My nail tech rushed through my service so that he could complete his loyal client. I will not be coming back. It wasn't an enjoyable experience and I find it awful that 7 nail tech were available and they all went back and forth on who would complete my service. How much you're spending determines the quality of service read more

So I decided to try this place after the reviews I read. I have an important trip that I would be leaving for the following day so I was pressed for time. To combat being in the "Friday after work" crowd I placed an appointment online. I arrived at the salon 19 minutes earlier than my appoint time. The place was very crowded. I checked in on the mobile tablet at the counter after finally being greeted. There was a young lady at the front who was doing nails but stopped to make sure everyone got checked in and provided chips and bottled water. I waited 30 minutes pass my appointment time while others walked in and were serviced first. I was upset and almost left before I was pointed in the direction of an elderly gentleman who was going to do Pedicure. The man did not speak English at all so I pointed to the type of pedicure I desired. When I sat in the chair and placed my feet in the water it was ice cold. I asked the lady working next to the man doing my pedicure to please add hot water. The man added water but it was cold. I tried to push through that and enjoy the pedicure but it just went downhill. Towards the end of the pedicure I noticed that the items on the pedicure I selected werent done. I I quired but none of the people working in the pedicure section understood English that well and they went to get someone in the front who explained. The younger guy from the front explained the guy giving me my pedicure selected another type of pedicure than what I picked out. I advised the younger guy that if the older gentleman selected another type of pedicure than what I picked out then maybe he was paying for the pedicure. The younger man from the front translated what I said and the older gentleman just left and got my polish for my toes. He painted my toes and I have never seen Gel polish be so lumpy. I just left the pedicure station frustrated and upset and another younger man in front completed my manicure. The manicure portion was better by far but rushed. I really advise them to get a receptionist and someone to handle checking folks out so their nail techs don't have to keep stopping. Also, I would advise them to honor their appointments before walk-ins to keep the level of confusion down to a minimum. I will say I went for relaxation and to be pampered and felt extremely upset and frustrated when I left. I normally give places two tries before I write them off but this experience was so horrible I would rather not endure that type of pain again. read more

See all

I love this nail salon. I've been 3 times now and I have yet to be disappointed. Although, one time I did get my nails done and I got home and thought they looked a little too thick. I called and Dan had me go back the next day on his day off and he fixed them. I was super appreciative and he actually cares about your wants and needs. I couldn't be more happy with this place. They go above and beyond for their clients. So glad, I finally found a place that listens and does amazing work. read more

See all

NeNe did my nails about a week ago and I'm still in love! I've never had this shape before but it is now my favorite. Very neat and not too thick! Definitely going back to her from now on! read more

City Nail Spa - Nail Salons Near Me - Suffolk, Virginia

Walked in on a Sunday afternoon for a pedicure. Not the warmest welcome upon entering; no hello, just "what do you want". Told them I'm here for a walk in pedicure and the tech (who was actively working on someone else and didn't get up to check me in) just said okay. No instructions on where to go, where to wait, or if they could even get me in as a walk-in. I found some empty chairs by the color wall and waited there until someone from the far back room yelled at me to come to a spa chair. Weaved myself through the front nail area to find the back room of pedicure spa chairs and the tech filling the spa tub. Was not shown where the remote was or how to use the massage chair, so had to fumble on the side pocket to finally find it. The pedicure menu was then handed to me without any conversation or explanation or anything. Tech started working on my feet while watching his phone the ENTIRE time. Seriously, his phone was set up on the tool table next to him and he was watching videos for the full duration of my pedicure. The whole experience just felt rushed, and that he was just going through a checklist and marking the boxes. As soon as he painted my last toe, he looked at me and said "okay, youre done". Didn't allow me to sit there and wait to dry, didn't show me where to go up front to sit under the lamp to dry. If you are looking for a quick in and out, this is your place. It just wasn't the level of professionalism that I'm used to or expected when paying for a service. It just felt like I was a burden to them instead of a customer. The plus side: they do use individually wrapped sterilized tools for each person. read more

City nail spa Amy was my tech she is awesome sauce. I have been getting my nails done for many years. I could never find a place to do the the design I wanted Amy nail it lol. But of course I alway put my own personality in it but Amy did exactly what I wanted. Now she is vary very busy so I like to go on a Monday, Tuesday or Wednesday never on the weekend still great service just busier. Thanks read more

City Nail Spa - Exactly what I wanted - Nail Salons Near Me - Suffolk, Virginia

See all

The only salon I've found that does liquid gel and hybrid gel nails. The staff is very friendly and they do excellent work! Can't wait to try a pedicure next! read more

Yesssss I got my nails done by ....I forgot his name already because I am lame - M something Matt??! I will find out though - he did exactly what I asked - not what he wanted - and fixed the mess another girl did. I am really so happy and will 100% be back. Also this place is nice and not like tacky like some places tend to be with pink walls and clouds on the ceiling. read more

See all

Wasn't very impressed with customer service. The man who did my pedicure was "ok"; seemed offended I did not opt for a higher level/priced pedicure. Had a different man do my powder dip nails. He was focused more on his phone and the soccer game than he was on doing my nails. Business was very busy but I will not return. read more

Terrible service. Charges were applied incorrectly. They charged me for services that I didn't want. Nail tech searched through purse without permission looking to get paid and had to be told that he would be paid when I was ready. Nail service was inadequate. read more

This is a time that I feel like I wasted my money. Simple polish shouldn't be rushed nor sloppy. read more

See all

Horrible customer service and no one in this establishment knows how to wax eyebrows and I'm questioning if they even have credentials and when you tell the person they messed your eyebrows up they will argue with you about how they didn't when your brows are clearly uneven and misshapen. DO NOT GO HERE FOR EYEBROWS OR EYELASHES. At this point nails are even questionable. read more

New nail shop in Harbourview! Although it's new, the nail techs are experienced! My sister decided to try this place out because it just opened and they are running a 20% off all services until 6/16. Afterwards she called me and told me I knew some of the workers bc one used to do my nails at a diff shop. This place is really cute inside. Staff was friendly. I got a gel mani and pedi. I've gotten gel at other places and the finished product looks like I've had my nails done a week with the distance of the color from my cuticle. Not this time. Amy always does such an amazing job. The classic pedi included a hot stone massage (which usually doesn't come in a basic pedi). They also have info on how the pedi chairs they are using includes the latest sanitizing technology. Give it a try! It won't disappoint. read more

See all

Great customer service and no waiting when you have an appointment scheduled. Very clean!!! Cute nails design as well read more

City Nail Spa - Mail design - Nail Salons Near Me - Suffolk, Virginia

Very nice experience... Relaxing with good customer service. I will definitely return. Definitely better management than my previous spot where the owner made the customers uncomfortable by standing over the employees making sure they do not spend too much time on your manicure and pedicure. My technician did a good job and took his time which made it truly a "spa like" experience. Thank you! read more

Was a walk-in and got seated right away. Asked for a full but my set I had on currently was not up to par. So ended up getting a full set. Gel color is included in the price it seems. Did a great job. Happy with end result. read more

City Nail Spa - Nails - Nail Salons Near Me - Suffolk, Virginia

Amazing work by the owner herself! She's amazing and really works her ass off! Definitely would go again she went straight in and didn't say she couldn't do the design like most nail salons do! Very interesting conversations too instead of all quiet and awkward! Focused hard worker at city nails will leave you satisfied and more! ALSO ONLY $78 dollars so very cheap comparing to others around the Suffolk area for how much gel and design I got! read more

See all

Great service. My scheduled appointment was on time. Impeccable quality. Nice, clean, friendly. Very fairly priced. PLEASE GIVE THEM A TRY! read more

City Nail Spa - Nail Salons Near Me - Suffolk, Virginia

Absolutely beautiful salon with a full staff of very friendly and helpful technicians. My husband and I got pedicures here a few days ago and we definitely will be going back! The staff is Vietnamese but speak very clear English, which is important when relaying the services that you want. The owner is extremely pleasant and the prices are affordable and decent, unlike a LOT of salons in Suffolk! read more

I started coming to city nail and spa every two weeks starting February due to me moving bases. I took a chance on them and the service was great. However, on this particular day it was very different... chaotic and a headache! Before coming I called for a lady who USE to work there but she quit! I still took a chance today. Worst mistake ever. Upon entering I notice different faces. Which is fine. The last time I was there I asked a specialist could they perform a certain style on my nails, but they said they could not (which is fine) I respect that. Now, on Today (like stated before) I seen new faces so asked again, about the nail style I previously inquired about with a different tech on a different day. The nail tech stated that he could do it!! He was very confident and I trusted him. So upon painting my nails I noticed that they didn't look they picture so I showed it to him and he kept going back and forth stating "now you see why the other person couldn't do it" "it's very difficult" "I'd like you to try it on yourself" (very very rude)I then proceeded to say "I'm not the professional you are" At this point I'm trying to keep my composure.. and let him fix the job. After a certain point I was like you know what just take off, and I will be on my way. I was very frustrated the whole experience was not relaxing. I even got an pedicure. But before the pedicure the nail tech put the tips on my hands then I was told to proceed to the pedicure chair... after sitting there he comes BY MYSIDE and starts to apply the acrylics while I'm getting my PEDICURE ( like I said, not relaxing at all). Now I'm getting ready to check out and it's a lady who does speak a English, which is expected when you goto these services, however, why as an owner have someone who is not fluent in English work the checkout service, when you accommodate people who only speak English language. Well when I go to the checkout she slaps the calculator of the total on the counter ( at the time I did not know because I'm used to being verbally told the total with A SMILE)... anyways I gave my card and proceeded to walk out knowingly that my nails are a hot mess and I have paint all over them. That lets you know how frustrating the experience was I just wanted to LEAVE!! I literally left there with an headache.... All in all, I'm really sad that this happen because I really liked this place! But the new staff is just not up to par. read more

See all