Customer service was great! I think it was Matt who helped me. I got exactly the amount I expected…read morefor my scrap gold and was very pleased. the entire process was really quick too. Will definitely come back.

Awesome place really cool people and a great place to get some movies cheap like 1.00 a movie the…read morestaff are awesome and super helpful definitely going back there

If I could put zero stars I would. I have no issues with their products or the process of pawning…read more What is a huge issue and needs to be addressed by the owner is the fact that managers utilize their positioning as a mechanism for degradation never in my life would I expect to hear "God, you piss me off" by a manager to an employee directly in front of me. When voicing how shameful I felt that was, the response included "and who the hell are you." Your customer, duh, a community member who is sickened by that abuse of power and general lack of human decency - I'm standing on the opposite side of the counter, what else am I? When asked her relationship to the woman helping me, she replies "I'm her manager." Next logical step is to ask for her manager He comes up and essentially tells me that their behavior is none of my business. Uh, if it wasn't my business why is it taking place in front of me? So I wait (respectfully) for the lady who was degraded to finish up what she's doing for me when the manager of the place comes up. Where it seems like he's going to be a somewhat decent person he ends up commenting on him waiting for me to start running my mouth. That's the final straw. Talking down on employees and customers. That's disgusting behavior and not at all what anyone would think that shop stands for. John, the owner, needs to address this issue and voice to the community his apologies and methods for implementing healthier work environment. What I witnessed is a nasty, toxic work environment. The lady directly degraded needs and deserves an apology from her manager and the store manager that was on duty. If they don't treat their people good, don't think you as a community member will be shown any more respect.

This is a huge facility with plenty of staff, so my impression is they are still trying to grow…read moreinto their facility. The stock they had was relatively organized, but so spread out it was an odd shopping experience. I will say prices were marked and easy to see, a definite plus. I plan to stop in this location next year to see how it's doing.

I stop into this location each and every time I am in the Cheyenne area. It is family owned,…read moremanaged and priced. I adore the personal attention you get when you walk in the door. Liz is very accommodating and patient with all my questions. I enjoy that even though this is a small store, they have a little bit of everything; tools, guns, collectables, CD's, but I am always there for the jewelry. Liz will even "keep an eye out" for you if you are looking for something in particular.

Walked in with a warm welcome. This place had a lot of unique finds!! Thankful that we stopped in…read more I purchased myself a Black Hills silver ring as a souvenir. They had a 20% off jewelry sale today and the sweet woman boxed it all so beautifully; it just made my day.

I have been going to this Mr. money for over I always go to this pawnshop over any other pawnshop…read morein Cheyenne the staff is very professional. Recently a new employee named Brooke has started. She constantly talks down to me. I'm even overheard her say to other employees that she thought this belongings I had that I was pawning were stolen. I would easily give this pawnshop 4 to 5 stars if it weren't for Brooke. So just a warning to other shoppers going into this pawnshop try to get another employee not Brooke. Josh or Connor or Jerry are great. And if Mr. Money corporate is reading this yelp review. Please understand that Brooke is not an asset to your company. This review is not coming easily I have tried to give her the benefit of several times. But it has gotten ridiculous.

We went in to purchase an Xbox 360, a legacy console. They had 2, they both looked the same and…read moreboth were priced at $100. We asked how big is the hard drive? They guy told us they were 500 gigs and that he'd sell either to us for $60 since they never sell anymore. We bought one, got it home, hooked it up only to find out it was a 4gig hard drive, which doesn't work for us. We took it back and explained that what he sold us was wrong and could we see the other. The other was 256 gigs, so we asked if we could trade. Now realizing the difference, he not only wouldn't let us trade, but said either we pay another 20 dollars or he'd give us a refund but that it would take 10 days to get the money we paid 10 minutes ago back. Completely unethical and shady business practice. When we walked in, he not only didn't know the difference between the two, but also sold us something under false pretenses and charged us more to get what we thought we were buying in the first place. I will never go back for anything, and would highly recommend against anyone else doing business there either.

Lousy customer service!…read more I could not find anywhere on the website that there is a limit of $150 value for free shipping to sell my items. I told the person I was corresponding with, that I plan on sending the sterling silver coins that I had taken photos of after going back and forth with several emails. I didn't hear back after two days, so I sent another email and I mentioned that I didn't get the shipping label to print out. By then I got a reply and was told about the minimum because my coins were valued less than $150.

Scammers, if the gold price drops after they guarantee a quote they will lowball you.. I sent in 12…read moregrams of 14k tested and verified by multiple cash for gold stores in my area. I sent it in as they guarantee the best price I elected giving up 10% rather than 20% of my gold. Gold price went from 3500.00 to 3300, so instead of paying the amount agreed upon they say low grade 14k and offer less, claim item to be gold fill, which is absolutely untrue as mentioned tested and verified before I sent it. Just simply do not believe them. Good luck if you use them. They prey on the uneducated sellers