been buying off of buds auto sales for many years !! always best deals and fantastic employees !!read more

For the past several years I have relied on Buds Auto Sales in Shelocta for their excellent…read morecustomer service and reasonably priced vehicles. I returned again this weekend expecting for the same to occur. Unfortunately, my past experience failed to meet the mark for what I have become accustomed to. My last vehicle had recently been totaled in a collision leaving me with a negative equity on my auto loan. I reviewed this with my salesman, Dan, at least three separate occasions prior to purchasing my vehicle. I was assured this would not be an issue. When the moment came to sign for the vehicle, I learned that it was not feasible for the negative equity to be rolled onto the new loan and that I would need to pay the balance in full (a sum off $1000+) as Bud's in Shelocta would not accommodate this situation. I was disheartened to learn this, but trusted that Dan and the finance manager, Jim, were competent in their advice. However, instead of fixing the problem they just flat out lied. As I returned home, I called back to question why this was so. I spoke to the owner of Buds Auto Sales. He tried to make things right with the situation, but failed to miss the mark of my original promise. I contacted Dan the next day after being unable to reach him the day of purchase. He, to my surprise, informed me that he was not aware of the situation of the total loss and negative equity and that there was no way to remedy the situation, which again was a lie. I would not be leaving such a negative review had I not been lead on to believe that they could accommodate my situation and they had been upfront with me from the start. I hate when anyone tries to make me out to look like a fool or a liar. The Shelocta location has lost all respect from me at this point. I will not tolerate being disrespected from anyone especially the way Dan from Shelocta did. Here is an idea, maybe when you make a mistake consider being a stand-up guy and admit to your mistakes or do your job correctly so that things don't happen like this for future customers. Also, instead of rushing through the sell, just hurry up and sign mindset. maybe the financial manager should know his stuff and not check with a untrustworthy car salesman. We are all human we all make mistakes but own your mistakes and treat your customers with respect that is what will keep the customers coming back.

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

Bought 2025 Lexus IS350 with 5k miles second hand and it was originally purchased from Lexus of…read moreNorth Hills. Called to schedule the 10k service on Monday - no answer in service so I left a message, called today and it also went to Service's VM and then called back to operator to ask if service was open..she put me to scheduling and they are 1 month out for new customers on oil changes. Keep in mind i wasn't asking to be picked-up or a loaner vehicle..just a simple oil change while I wait. I guess that's premium service for a premium vehicle! Another dealer is got me scheduled in 4 days.

Best car buying experience I've ever had. I absolutely hate having to get a new car, but Jared at…read moreTower made it incredibly easy. We found the car online and drove to Pittsburgh from Cleveland to trade in our old vehicle and pick up the new one. We told him exactly what we were looking for and he found it. By the time we got down to pick it up, he'd put on new Pirelli tires and replaced rotors and pads. Car was spotless. Finance process (worked with Deb) was easy and every employee was very friendly. This is a low overhead place which seemed to keep prices down. Not a fancy dealership but a great selection of cars coming off of two or three year leases with very low mileage. If you're looking for a luxury brand but want somebody else to pay for the depreciation, Tower Auto Sales is the place to go!

Mike is a liar. This place absolutely ripped me off. They pride themselves in "40 years of…read moreownership" but lets just say that the kids don't treat customers with the same care that their parents did. Stay away!!! Don't get scammed like I did!

I purchased a 2015 Kia Soul from here today...This was the best experience I have had in a very…read morelong time..My sales man was JP..he is the most kind gentleman .. He was very informative on everything ..Took his time with me,and made sure I understood everything ...It was a JOY to deal with him and Corey..They are really AWESOME guys..I'm glad i found them Annamae M.

horrible car dealership my engine light came on 2 days after purchase of the vehicle.read more

Came in for safety and emissions inspection. Called on Friday, got an appointment for Monday…read moremorning at 7am. Done in about an hour. Staff was friendly and straightforward about the process and pricing. Walking distance from Oakland, which is a huge plus. Will be back next year.

I walked in to ask about oil change availability and information. The front desk lady with an awful…read moreattitude told me, "You can Google it on your phone." I responded, "Okay, thank you," but she didn't even look at me. This was very rude and unprofessional.

I had an amazing experience with Bruce here…read more My family lost both our vehicles out of nowhere and needed a new car fast. After some bad experiences at other local dealerships, we stumbled upon Martin Auto Sales. Bruce helped steer us towards the perfect vehicle and helped us navigate the process as neither my wife nor myself have much experience buying cars outside of Carvana(which was the worst). Bruce made himself available for questions beyond the sale and really helped us get a new vehicle quickly so our lives weren't disrupted. I can't recommend this spot enough!

Scheduled a test drive, drove 45 minutes there to test drive one of my dream cars, I get in the…read moredriver seat, start it up, then he asks my age (I'm 18) and then no more test drive for me. Wasted so much time for absolutely nothing. Never come here and good job on your lost business!

I have been going to this mechanic for quite some time now. Never had any issues that were this…read moremajor, but my transmission went on my standard Mazda6. I was really worried that it was going to total my car, but rest assured the cost was very manageable. Not only that, but it was a quick fix even though the car wasn't drivable. My car now drives as good as new. Really impressed!

Buyer Beware. Joe from Cerra Automotive LIED to my face and…read moresaid the car was a clean title. He made up a good story saying an "older person owned and it only needed brakes when they bought it". It was a bunch of Bull$%&!. 18 months years later, go to sell the car, it was a R-title vehicle. Cerra Automotive bought a R title at an auction and resold with a lie. My son worked hard to pay off the car and his effort was ruined by a crap R-Titled car. My son posted the picture of the car below in an older review. If you want a fixed up totaled car with problems, then Cerra is for you, otherwise go somewhere else. Brian

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.