I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

Right at the beginning of summer, I unfortunately had a pretty severe pipe leak from the roof of my…read morebathroom, completely damaging my walls and behind tile. I called around different remodelers in Morton Grove. But luckily someone gave me Jose's number. They were actually able to completely dry out and replace all the water damage! After the water was extracted. He talked to my insurance and I actually got covered and now my bathroom has never looked so great. Thank you guys so much!

I had my sub pumps fail, unfortunately while I was on vacation. This caused my basement in my…read moreWinnetka to completely flood. Thankfully, even calling after hours, Emergency Water Removal and Restoration answered and were on their way within 30 minutes. They came in, assessed the entire damage and got to work as soon as possible for any other mold or other water damage could spread. We are currently in the process of talking to an adjuster but so far so good thanks guys.

Jorge fixed our basement after flooding! He was able to show up quickly, gave us a competitive…read moreestimate, and was able to start work promptly. He and his team expertly installed our new tiles, patched our dry wall up like new, and did an amazing job w/ finishing and painting. He and his crew was easy to work with, did a great job, and finished the project on time. Would definitely recommend their services!

Jorge did a a kitchen remodel for me. He installed back splash, put up new lights, installed…read morepaneling on the island, and helped to find a great team to replace and install new counter tops. He also installed new interior doors. Working and communicating with Jorge was very easy! He picked up many of the materials, especially the heavy items which was very convenient and helped tremendously given this was in a condo building with steps. Would definitely use Jorge again for future renovations!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

I am beyond pleased with the reconstruction work Nick & his crew did at my home after a flood…read moredisaster I'd experienced. They came highly recommended and I see why. They were prompt every day for a week straight & they worked the entire days through-- they even followed back up that Saturday morning to address any comments, questions or concerns. I've been working on this house one way or another for the 17yrs I've been living here & this crew exceeded my expectations and even had design advice & other resources for me for other things I'm looking to have done. I especially appreciated the meticulous, well done construction and the initiative taken when they saw other background things needed to be done--without the upselling other contractors I've dealt with do at the last minute. Nick & his crew just did it without mention because they obviously stand behind their work & take pride in their job being well done! I left this entire experience feeling like I got a guy (or at least a reliable resource) for future work at my house. My search is over!!! Thanks Farez Finish LLC!!! N.

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

Erlin was fantastic. He throughly explained every step to…read moresee if we agreed with the process of the project at hand. He was aware that we are seniors citizens and applied all the discounts that were offered to us through the company. Since we had the part ,his charge for labor which was more than fair. Erlin was a pleasure to talk to and certainly a master of his craft ! He was meticulous in working and cleaning up whatever little mess there was. Erlin was such a pleasure to talk to and his character as a person is highly commendable. He is professional, highly knowledgeable, and the epitome of a gentleman. A recommendation on a systematic level !

Plumber was great they explained what the situation was, the cost and additional options. I have…read moreused them before and will continue to do so, if needed.

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

I do not recommend CWF for many reasons. If I went into every detail, it would probably take me an…read morehour to write and 20 minutes for you to read, so I'll keep it as short as I can. They respond to your concerns very quickly at first, but after that, everything slows down. You constantly find yourself repeating the same information, and many of your questions go unanswered. They're also extremely expensive. My mitigation alone was around $27,000, and they subcontract much of their work to other companies without telling you until the last minute. You hire them expecting them to advocate for you with your homeowners insurance, but you end up doing most of the work yourself. It often feels like they're more focused on making money than providing good customer service. The quality of the work was poor, and instead of taking responsibility for mistakes, they somehow try to put the blame back on you. Recently, I had another contractor come out to give me estimates for a few projects I want to complete after everything is finished. When he found out I had worked with CWF, he shared a story with me. He said CWF once contacted him for a quote on a job, and he estimated it at $900. According to him, CWF later told the homeowner the same work would cost $20,000. The homeowner eventually started calling around, reached that contractor directly, and realized it was the exact same job and estimate. He told me he's seen similar situations before. I could go on with more examples, but the list is long. Based on my experience, I would strongly recommend looking for another company.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!