100% Positive ! , This company meets the mark. From first contact to completion. Best…read moreDescription is - an understanding, courteous attitude combined with well seasoned experience and efficiency. Every person in this company treated me the right way. Phil & Dennis Thank You! For restoring water to my home. Thank You for what you do and Thank you for doing it So Well.

Extremely impressed with the work and the equipment. Called in the AM with a very slowing draining…read moresewer and Phill called me back early afternoon and arrived 30 minutes later. Took Phil just over an hour to clear the clog. He gave me the option to have him stop or continue and snake and clean out all the issues in the sewer line. Phil expressed how bad the sewer condition was in as we didn't think it was ever cleaned in the 97 years our home has been here. Decided to have him continue cleaning the line and then flush it for one final step to remove all the residue. Excellent work and would highly recommend.

They showed up in 30 minutes did an awesome job and didn't rob us Blume on a Sunday morning during…read morea holiday weekend. Thank you

Just had Rich B.complete my annual furnace service! He is the same tech that did my A/c this past…read moresummer. Rich is professional and knowledgeable. The took the time to answer all my questions! I hope Charles Heating values techs of this quality and will incentivize Rich to become a long time employee! F Kirsch Cazenovia

Called Charles for an AC Unit that would not start. Technician was present for 30 minutes to…read morereplace a capacitor. He charged $110 for Service charge and invoiced the capacitor at $385!!! He BS'd me and told me they were $350 from the supplier with a $35 warehouse fee. Copied from invoice as follows: (Dual Run Capacitor Repair/Replace/Install ­ Dual RunCapacitor. 50/5 1 $385.00) Same SUPCO capacitors list for under $20 online. Now I know why they are not listed with the BBB.

Asked for a leak repair, was quoted for ~$1200 for everything including drywall repairs. I asked…read morehim to repair leaks and leave all drywall for me to try to save money. He proceeded to charge ~$2300 for leak repairs, excluding drywall, which included replacing ~1.5 ft PVC fittings and pretty minimal copper fixes (which he had to bring in another plumber to fix). When I asked for itemized receipt I was given one that didn't include all payments so he had to spend a half an hour making a new receipt fudging numbers to make up the full cost of what he charged me. Actual itemized receipt is incredibly vague and now home warranty company is refusing to pay because what he charged is simply unreasonable. I recommend going with a more experienced contractor. If I had the time I could have fixed what they did for less than $300.

Jamie replaced our corner shower pan and surround. He was very attentive and reasonable throughout…read morethe whole process. Would definitely recommend and reach out again for projects in the future.

Halco installed our geothermal system in our home 14 years ago. There were a lot of technical…read morechallenges along the way but Halco worked through it all and stood behind all their work every time. I recently needed service work done. They once again did a great job. When we went with them they were not the lowest price for the install. We went with them because we felt they had the staff and the knowledge to do the job right and be around for a long time. We were correct. No regrets here.

The best bar none. From the first call to the clean up after the job, they are friendly, helpful,…read moreand professional. They do all of our heating and plumbing. Have had them at the house numerous times, and never a problem! They have the best team ! I would highly recommend them to anyone who needs work done!!

5 Star for communication and timing. Professional Services. Worked around the holiday schedule…read more Thanks, Tyler!

Mr Rooter was recommended to do our sewer pipes as tree roots were growing into the pipes causing…read moreback ups in my cellar. it required them to dig up the lawn which they did and they worked on it during the winter and were done in just a day or two which for obvious reasons was very helpful. my cellar had been a mess. they totally fixed the really bad problem with the backup onto the floor. I dealt with John Wayne for the pricing of the repair, and Josh, Scott and Dakota for the repair. John Wayne a very fair and honest guy who kept the quote as is, even though we hired them to fix the pipes months and months later. because of the digging during the winter, they had left 3 large mounds of dirt, which were unsightly, but necessary as the ground was all rock hard with snow and they would remove when the weather was better in the spring. months later now in April, Josh and Scott from Mr Rooter came back and did an absolutely excellent job fixing my lawn removing all the hard dirt and tilled so I can now get grass back in the spots. Mr Rooter from John Wayne to Scott and Josh and Dakota, to the office workers are all fantastic and very good at keeping the customer updated every step of the way. I totally recommend Mr Rooter! Tony

I reached out late at night about an EMC plumbing issue and sent a photo of the problem. Even…read morethough he couldn't come out since he was on another job, he was still incredibly helpful he looked at the picture, explained what the issue seemed to be, and even recommended a few companies with EMC lines. Super helpful and nice!

I am handy with renovation. I just need a rough in to change the existing water lines for single…read moresink to be changed to double sink and center the drain pipe for new vanity/sink combo. Skylar was responsive, understood the job and got it done.

I needed a sump pump replaced and Mark responded to my call for help through Yelp. Very nice guy…read morewith many years of experience. Thank you Mark for doing a great job!

From the owner: We specialize in water heater installations and emergency plumbing services call anytime. read more

Had a clogged drain line right after Xmas , they showed up on time with a positive attitude and…read moregot the job done for reasonable cost. Thank you

Ridiculous prices, quoted us almost $900 more then other businesses I got estimates from.read more