Honest, Fast, and Fair! I had an amazing experience at…read moreValley Car Service Center! They quoted me a fair price, but when the job turned out to be quicker and easier, they actually charged me less--who does that these days?! Super honest, fast service, and really kind people. I'll definitely be back and recommend them to everyone I know. Thank you!!

Had a small issue with my roof rack, these guys came to my rescue right away and solved my problem!…read moreVery nice guys and so helpful!!

Revisiting the fact that these people misdiagnosed my air conditioning in my SUV and replaced the…read morecondenser. It still leaked and all the expensive coolant (almost $500 worth) and the air conditioning didn't work after a short time period. After telling them this, they told me I must have done something. After reporting it to the owner, the owner told them to fix my air conditioning. The service department told me in a text, whining like a child, that they did me wrong and want to make this right. My original bill was near $1700.00. I spoke with them and they told me it would basically cost me nothing to fix the issue. They spent three days until they finally got to my vehicle. I walked in and my suv was finally in the service bay. The service manager called back on the phone to the mechanic while on speaker phone. He asked the mechanic how the suv was doing and the mechanic replied, "What, this piece of shit!" The service manager promptly took the call of speaker and smiled at me. This guy said to me a week earlier that I should have gone with a Ford because Chevy's suck. This is a Chevy dealer saying this to me. I just then thought the man was an idiot. Anyway, my vehicle was a Chevy Yukon and only three years old at that time. What a pleasure having someone work on my vehicle after saying Chevy's suck and the mechanic calling my suv a piece of shit. I feel so confident having people like this work on my car.....NOT!!!! Anyway, the guy calls me up while I am working and tells me my SUV is ready. I said "Great' how much?" He said $1000 plus dollars. Can't remember exactly the number but it was over $1000. I thought they were going to basically do this for free. I just wanted my vehicle and wanted to get away from these thieves as fast as I could. I paid for it via credit card over the phone and picked up the vehicle after hours. Upon pickup, the bill was on the seat of the SUV. I looked at it and the guy charged me a second time for the coolant (almost $500.00 of the bill) after I paid for the coolant the first time when they misdiagnosed that the coolant lines where leaking. DAH!!!!!!!! I shall never return to this p[lace again. Not forgetting to mention, I don't think the two service managers like each other, because the bald one had the other one find a vehicle in the lot and was swearing the worst after asked to do so. Not a place of trust or pleasure. I don't believe there is any honesty here. I was screwed on this one. Beware of these people. Very sad experience I had to endure. Lied to and cheated. Why would I return for more of that?

Beware Teton Chevy, needed a repair and they had the part, simple part replacement needed. was…read moretold it would be 3-4 weeks for the repair even though one of the techs said it takes about 1/2 hour or less. then they said come in 3 days and be there at 7:30 am no later. I did just that. I dropped my truck off at 7:30 AM and I was waiting in the customer waiting area at 7:40 AM at 2 PM. My truck has still not been taken and back. I went and asked them and they said oh I don't even know if we have the part. I told him I was here three days ago and you have the part and you told me to be there at 7:30 AM and why is my truck not back there yet? It's after 2 PM? they said they'd have to check and let me know if they could even do it that day. This is the most ridiculous situation of a repair shop I've ever run into. Then they took my truck back there at about 230 and at 3:15 came driving back out, and charged me around $600 in labor to install the part. The tech told me would take about a half an hour. Mind you the part was $170. these guys never said I'm sorry or anything, they were total jerks. I called and manager a couple weeks later and they told me that they don't charge by the hour. They charge by whatever some book says should take to make the Which they never told me ahead of time. these guys will pray on you and take you for everything I guarantee it. Stay away and go over to Rexburg or Idaho Falls.

This dealership service department went out of their way to repair my GMC Diesel truck while I was…read moreon back from vacation. While leaving my vacation a service light came on regarding a bad DEF sensor. I was heading back to California, my truck would have started to go in low mode and I would have been stranded. The service delight me in and actually had the part available and replaced it. The service department staff fricking incredible. If I lived in Idaho I would get my vehicles serviced here. Thanks again !!!! Can't thank you enough

We were considering driving from out of state to purchase a used vehicle. The sales person (Peycen)…read morewas very rude and unprofessional. He refers to his customers as "hey man" as if we are standing around at a beach party. The vehicle he was trying to sell us supposedly had "no damage" until I pointed out a significant fender scrape from the posted photos. It needed repairing for sure. He replied, "Hey man what do you expect it's a used car"! Needless to say, his attitude lost him a sale which did not seem to bother him much. What a joke of a dealership to hire such sales people.

Very honest owner, always accommodating my schedule to get my Jeep serviced. Highly recommend.read more

I've only used them for tires, but I've purchased probably 8 sets from them. I run commercially and…read morerack up the miles. 632k on my 2017 Ram! I've found them to be fair in price and they've gone out of their way to accommodate me.

We had an issue with our truck while traveling. It was important that we get our truck fixed in a…read moreday as we were set to leave the following morning. We brought the truck in at 8:40 am and by 11:30 it was fixed at a very reasonable price. Fast, reliable, honest service that was greatly appreciated! If we are ever back in the Jackson area and have issue, Decker's will be our first choice!

I made the mistake of pulling my fifth wheel trailer up the 10+ percent grade and not properly…read moresetup for braking. Smelled brakes at the end of pull. Contacted Decker and they found room to check my truck the next day. They reported slight boot damage on front left caliper. No leaks and brakes were road tested to be working good. 50% pads remained. He presented my options to watch them or replace both front calipers. Based on their inspections and good discussion I chose to hold off the break job. Charged me approximately 1 hour labor and I was back on the road with confidence.

My tire sensor light was on during a trip awqay from home. Without an appointment, they checked…read moreall tires and figured that it was a sensor issue. They were able to reset the sensor so I was able to continue my trip without worry. They did not charge me. I would highly recommend them for excellent service,

Dishonest and Untrustworthy…read more I went to this shop expecting an honest evaluation, but instead they tried to rip me off. They told me my rotors were worn out and needed replacing -- even though my husband had just installed brand-new rotors two months ago. When I called my husband (who is a mechanic) and told him what they said, he immediately knew something was off. When confronted, the guy backpedaled and said his job was "just to give an estimate." That's not the point -- I trusted them to give me an honest assessment of my car, and they flat-out lied about work that didn't need to be done. Do not trust these people. They will make things up, replace parts and filters that don't need replacing, and take advantage of customers who don't know better. Thankfully, I had someone who could verify their dishonesty, but not everyone will. Stay far away.

Our Mercedes had a problem with the windshield wiper fluid not coming out onto the front window…read more When I called...Ryan picked up and he asked me to come in within 2 hours. He took a look and diagnosed the problem right away.... He said we just needed to push more firmly on the fluid button. I was relieved the problem was resolved so we could continue to use our car during our vacation. We're back on the road vacationing! Thanks Ryan for being efficient and professional. Kei

A+ Honest, Professional, Fair and Thorough…read more There is no one else in Teton County (in western Wyoming for that matter) I trust to work on my truck! They have worked on general service items up to troubleshooting sensor failures and more on my truck over the past few years.They are always fair, honest and do spectacular work. I highly recommend them for any of your auto repair needs!!

My truck broke down on the road with hauling horses and I had Dogs and I was out of town and they…read morewere very reasonable honest took great care of my truck and we're very helpful. Highly recommend thank you you guys so much.

Honest, fair and competent repair service! I went into Big O with a rental car with a slow leaking…read moretire. After evaluation I was told that the tire needed replace because of a puncture in the sidewalk. And, since they didn't have the tire in the right size it would have to be ordered and would take two days. Alternatively they could replace all 4 tires with a different brand right now for "a little over $1,300. The rental company was contacted and they said "no way we're replacing the tires, they only have 16k on them and you're responsible for repairing the leaking tire". Big O said they would not attempt to repair a sidewall leak, and the would not replace only one tire; they needed to replace all 4 tires due to the wear differential between a new tire and the "old worn tires". Additionally they did not want to be responsible for the serious steering and handling issues that would occur, as well as problems with the digital dashboard that would light up with suspension problems that would register with the car's computer!! I declined their proposed solution and asked to have the tire remounted. I drove next door to Shirvens Tire Repair, they determined that it was a previous plug in the tread that was leaking and repaired the tire with a new plug and patch in 20 minutes for $34. There was no hole in the sidewall!!! We drove through Yellowstone, over Beartooth Pass, and back to Jackson via Livingston, and returned the car to Salt Lake City with no problems. Big O in Jackson Hole was a horrible, deceitful experience...stay away! Shervins is in my experienc.