Just stopped in while we are at the Leeds outlet. I ended up just purchasing some clearance…read moreslippers. But the store was clean and the staff was friendly. Charity was my salesperson... she was very sweet and patient.

I love shopping here first off but I will never order anything online and send it here again. I…read moreorder 200 dollar worth of shirts and when order arrived I went to go get when I got there it wasn't there. Confused I checked my email. It said Thanks for picking up your order. Never received or picked up my order. I will continue I just won't be ordering anything and sending it here.

Some nice stuff in the front of the store. Otherwise, I was underwhelmed. Passed two sales people…read more Neither one said hello or asked me if I needed any help which I did. Store was very hot. I gave up and left.

If I could give 0 stars, I would. Went to return a Christmas gift from my husband today and they…read morerefused to take the item back. When I opened the gift, there was an ink mark on the pants and it looked like the item had been previously returned. They accused me of causing the ink mark and also accused me of ironing the pants, neither of which had I done. My husband is 88, has Parkinson's and is blind in one eye. He did not notice these defects when he purchased the pants. We were so humiliated and treated disrespectfully, that neither one of us will ever step foot in that store again. This is the store at the Summit in Birmingham, Alabama. The salesperson who dealt with us does not need to be dealing in retail!

The service was non existent. I took my daughter to get so intimates, and we were ignored. We were…read morenot acknowledged at any point in the near twenty minutes we waited. The selection was small and the poor service made it worse. It's so sad because I had such a great experience when I bought my own intimates.

Professional customer service. My daughter and I booked an appointment for a bra fitting. Deanna…read morehelped us and she was awesome! She listened to our concerns and worked to find us the perfect bra. My daughter and I are both busty and need support. The regular department stores do not have the sizes we need, Soma did and we will be buying our bras there from now on.

I hadn't visited this location in almost a year. Immediately, when I entered I saw my two favorite…read moreSAs, Jason and Ricky, who greeted me with big hugs. Yes, they know me by name, lol! Handbag shopping is therapy for me, and the Coach family is always very knowledgeable and ready to show the latest styles. They are never pushy or overbearing which allows for a wonderful shopping experience. I love that I can go into the store and try on the handbags of my choice that I have selected online. You can even order online and pickup in the store. However, it's best to purchase in the store so that the store receives the credit. After all, if we don't shop there, they may close! Wednesdays are sale days, so make sure you stop by then to also see the new drops. Coach is one of my favorite handbag companies and this location is my favorite to visit. Check them out if you're looking for your next cute bag!

I decided to visit the Coach store while hanging out at the outlet. This store is really well…read moreorganized & arranged nicely. I browsed around and was impressed with their inventory. This was actually my first time here. I'm not typically a coach girl but I do value & appreciate the quality of their products. I found & purchased a purse & a wallet I liked. Both were last chance items so they were heavily discounted. This was a win!!!! The sales person, Johnathan that assisted me was very nice & helpful throughout my visit. I will definitely be back here in the future!

Customer service is great! All of the girls helped me find my perfect outfit for a night out,…read moreespecially Lucy, the manager! The clothes are on trend and great quality for ladies on a budget! Highly recommended!

No one greeted me when I walked in or when I walked around the store. But they greeted the people…read morethat came in behind me. It was noticeable and rude. I walked out and yelled "thank you"! And still no response.

Encore ! I was curious to see what the difference was from the " regular" Shoe Dept. This new look…read moreis definitely bolder! Immediately I noticed how much more spacious this layout was in comparison to other shoe dept stores in town. There is a large clearance section that included a variety of sizes for men , women and children. Lots of comfortable seating available throughout the store . The staff here is friendly and readily available to provide assistance if needed- they checked on me several times while I browsed the aisles. I didn't buy anything but I will visit this store again . They have a reasonably priced inventory and something for all ages!

If I could give a -5 I so would. These ladies were talking…read moreabout things in there I don't want to say they entire time we were in there. Never even knowledge that we were in there store. But on the good side they do have a big selection of shoes and from what I could see ok prices.

Prices here are always a tad high so I wait on sales. The quality of products are always nice. I…read morehave soaps, bar and men's bath and body wash. I have purchased lotion as well . I was disappointed this time as when I got to the register the items that I pickerel were all regular priced even tho they were in the discount section in groups. Of course I left my items as I was on a budget. Sometimes I will buy sale items to stock up.

It was so nice. Nicely organized. I kind of think it would be better if they put the car freshners…read morein a ore central location, instead of off to the side when you first come in. Can't really see it. But they were quite helpful, helping me find what I was looking for. I love the wallflower fragrances and they almost always have a sale on them. This one is the closest location to my house so I'm there a lot lol

Buyer beware. My husband went to this store with hip pain thinking it might be helped with inserts…read more He thought he would buy, if any, one pair but the salesman told him he needed a package of three so he could graduate from one to another. He purchased...$1,500.00 worth of nonsense. His problem just got worse so he took them back but they wouldn't take them. I'm just reminding folks these are not medically trained people, they are trained in sales. $1500.00 down the drain. Just an FYI.

Was just in the store this afternoon 9/26/25 and my wife bought inserts. The sales process was…read morefine, but when we were checking out some random employee starts telling me that the insoles (not their inserts) I had put in my pocket had to go back in the shoes. They were my wife's insoles that they had taken out of her shoes. When I showed them to the guy he goes "oh we're all right then." I felt like this guy basically accusing me of shoplifting after dropping $1600 bucks on inserts. Didn't introduce himself the entire hour we were there and no apology. Pretty crappy way to end what was otherwise a good experience.