Asked to see their used Rolexes. Was told to handover my drivers license. I said no, and told them…read morethat was unnecessary. They refused to show me their used Rolexes. Not even across their showcase. I told them that that policy was business nonsense and it treats potential customers like criminals. No dice. "Company policy" she kept repeating. I showed her my $3000 ring I just bought from Helzberg jewelers upstairs just for kicks. They didn't ask me for drivers license. They trusted me. Daniel's, no. Still intransigent. I said thank you and took my American Express and left. You have to do better, people. You just let a person with very deep pockets walk the hell out of your store over your nonsense.

I went by your store in Ingram mall, today, 05/06/2021. I was helped out by Tod, and he was…read moreextremely helpful and patient. Because of his help and attentiveness there's a good chance that I will be going back. Thank you Tod, for your help today

My engagement ring came from Americus and the service and selection is like no other in town! When…read morewe were picking the design of my ring, the staff worked within the budget we had in mind and gave us so many options to customize. When it was time for cleanings, inspections, and even getting my ring sized down two different times when I lost some weight, they did it within a day or two and shined it up at no cost. Americus customer for life!

Enrique helped me find my dream engagement ring. Top notch customer service and price matching…read more I Highly recommend shopping your wedding bands here.

Let's me start out by stating how great and welcoming every single employee/jewelry connoisseur was…read moreto my now, fiancé. Yes he put that ring on it! I couldn't be more overjoyed over the beautiful ring! Shout out to Jennifer, for being an amazing representation of this specific branch location. She made us feel like absolutely family and has converted us to lifelong customers for all jewelry needs!! She went above and beyond with her attentiveness, eye for detail, and knowledge- the bubbly personality was the icing on the cake! This all resulted in an "in-store" Engagement! We also met one of the owners, Ryan, which also, was a very personable and pleasant in meeting! Definitely take your chance and go to this branch for a very easy, personal, and great experience for any jewelry options you may have. I recommend it 100%, ask for Jennifer! Both my fiancé and myself keep raving on to our friends and family about the experience. Unforgettable.

Over three years ago I registered my interest in a few different models of Rolex in advance of my…read more50th birthday. Annabelle took my information down and led me to believe that I was actuay being considered. Needless to say a few months later she stopped taking my calls or returning emails. Last year I called and spoke to a manager. He apologized and said I'd be reassigned to another rep. Almost a year later and I've never received a call from the person who is supposed to be my new rep. This place is just terrible. Frankly, they screwed with a milestone birthday. If you didn't want to do business with me, you should have said so.

I highly recommend Lee Michaels for battery replacements for your nicer watches. They were quick…read moreand reasonably priced. My watches came back operable for the first time in years and they're extra shiny!

I have been to this store a few times now and every time I am unimpressed with the service and…read moreprofessionalism of the staff. Located in the La Cantera Shops area, the store is centrally located and east to get to from a few different parking areas. They advertise many different brands of quality jewelry and watches from Rolex, Tudor, IWC, and Patel Philippe. Unfortunately, every time I have gone in the store, I felt extremely judged because of my casual clothing and in a few cases were never even addressed by the staff. Additionally, I have engaged a certain salesperson regarding purchasing a specific watch and was told there was no availability and no waitlist, only for my good friend to go in a few days later wearing a Rolex and be told by the same salesperson that they can get him the same watch in no more than six months. Unfortunately for them, I was ready to purchase multiple pieces of jewelry and took my business next store to Tiffany's to make a large purchase, Cartier for another large purchase, and a different Rolex AD to get the watch I was looking for. Bottom line, take your business somewhere else unless you feel like being judged for not "looking the part."

We have been going to this Helzberg's for a few years and have always been happy with the selection…read moreof jewelry both in the store and the website. I have some beautiful pieces that Dinny has helped us pick out. She goes above and beyond knowing what I like and helping pick out pieces that are both beautiful and in our price range. The most recent was my engagement/commitment ring where she really shined. It's rare to find someone who is so good at their job with knowledge and is professional and also an amazing and caring person.

Ms. Darlene and Mr. Elias are fantastic. They helped my fiancé when he was looking for my…read moreengagement ring and remember him when we came back for the wedding bands. They are absolutely amazing and genuinely care for you to get the best deal and something you know you'll like forever.

Excellent customer service and beautiful exquisite fine jewelry. Sales woman was a very…read moreknowledgeable about the different types of stones, metals and settings. My daughter was able to find a beautiful wedding band for her very unique engagement ring. Definitely make future purchases from them.

Who doesn't love woman owned business? These women in here are phenomenal and make beautiful…read morejewelry.

This was my first time visiting a Brighton store and I loved it…read more Customer service - 5/5. I was greeted immediately upon entry and made a great connection with the sales person. She took her time helping me select the gift needed for a friend's retirement. She also took a moment to sign me up for their reward program so that I can start earning points and all purchases. Selection - 4/5 The store had lots of merchandise but some of the charms that I was shopping for were sold. It seems as though these are some of the most popular items. On another note, they had unique Christmas tree ornaments. If you want something a little different, they may be the perfect gift.

They always have something nice for a gift! Whether for me or someone else. And the staff are…read moreamazing!

Everyone is always so friendly and makes sure i'm satisfied before i leave. They have a good range…read moreof different styles and sizes.

This store used to be the best torrid in my area. The managers and staff were always great. They…read morewould greet us the second we got into the store, they'd help us find anything and be friendly. With the new staffing after the new store opened up it went to hell. The new staff didn't greet us when we walked in, ignored us for over 10 minutes when all we needed was to pick up an online order that was ready. They were rude to my partner who was also shopping and told her to move multiple times so they could get by. They even kept insisting that we had to have ID on us to pickup our order when I was able to confirm the email, and showed them the order is ready receipt on my email with the order #. Overall the new staff is AWFUL and we will no longer be going back. Only going to go to the new store off huebner oaks.