Very disappointing experience with Clara Med Spa. I booked the advertised $59 deal online and received confirmation for my booking. However, when I arrived at the spa, I was told that no room was available and they could not honor my appointment. Apparently they are suppose to call 24hrs in advance to confirm but nobody called me in advance to notify me of it not being available . Instead, I received a message only after I had already arrived onsite. The staff acknowledged the problem but said there was nothing they could do. This showed a lack of organization and respect for customers' time. If an appointment cannot be accommodated, customers should be notified well in advance--not after they have taken the time to travel to the location. Overall, a frustrating and unprofessional booking experience. read more

I found this place through an ad on Instagram. The reviews are hit or miss. They're great or people hate them. First, they have a very unclear appointment system. You make an appointment online, but it is not confirmed until they confirm it. In my experience, I did not receive confirmation until 12 hours prior to my appointment. Second, while I arrived on time and there were about 3 technicians milling about they were 20 minutes late getting to me, even when there was only one other person waiting. There is, of course, a sales ploy. Overall it was a good facial but not epic. read more

Clara Medical Spa - Waiting room - Medical Spas Near Me - Santa Clara, California

If you're reading this because you're doing your due diligence after seeing their IG ad--yep, same here. I responded to the ad and booked an appointment during a late-night doomscrolling session. The next morning, I got a call and a text to confirm, which felt promising... but then I got a somewhat confusing email saying I needed to confirm again 24 hours before the appointment. (If you've read the other reviews, you'll see this is a common complaint.) Basically, you won't have full clarity on your appointment until the day before. They ended up pushing my time slot back by 1.5 hours, which was frustrating. If you have a tight work schedule or need to plan your day precisely, this may not be the best option for you. On the plus side, they don't keep a credit card on file, so canceling is low-pressure--you just might miss out on the promo. That said, the actual facial experience was good and definitely worth the promo price. I wouldn't pay full retail right away, but it did make me consider returning. And yes, expect the sales pitch at the end--but it wasn't overly aggressive. Staff was great though! Overall: if you're flexible and not in a rush, this could be a solid little self-care treat. Hope it works out for you! read more

I found this place during a promotion and stayed on as a loyal client. I chose Ona as my esthetician--and thank God I didn't buy their 10-session package, because almost every time I made an appointment, it was canceled at the last minute for one reason or another. I went once a month, and even that was a problem. Today I was supposed to have an appointment at 12:30. Before that, I received three (!) notifications asking me to confirm it. Everything was confirmed, and of course at 9 a.m. I got a text saying that Ona's car had broken down and my appointment was canceled. Even if that's true, did Uber and Lyft stop operating? So basically she just didn't come to work? If you value your time and schedule, and also respect yourself and your money (by the way, I always left good tips), look for another place. read more

Made an appointment online for their $69 skin tightening special 5 days in advance & adjusted my schedule to fit their open time slots and made the appointment for 11:15AM. The day before I received a cryptic text message: "Hi Mehrnaz, unfortunately the 4:45pm has been fully booked. Please call or text us to finalize an appointment " which I responded to with a note of concern that my appointment is not at that time and needed confirmation that my 11:15AM was still their calendar. NO RESPONSE!! I won't be wasting my time with another appointment here... read more

I've been a client at Clara Medical Spa for about 8 months, and I'm very happy with my results. I've done microneedling with exosomes and facials, and my skin has improved so much better texture, smoother fine lines, and a more even skin tone. The staff is always professional, friendly, and knowledgeable. Highly recommend! read more

Twice, I made an appointment online for their promotion facial. Both got canceled via text less than 24 hrs before the appointment. It looks like the promotions are just publicity scams. read more

Don't advertise if you guys cannot handle the volume of appointments. Received 2 emails and 3 texts changing times. I finally confirmed a time just for you guys to reschedule again because aesthetician became unavailable. Frustrating!!! read more

Since I started coming to Clara Medical Spa, my acne is starting to go away. It's the best decision I have made; they are the best with treatment and also with advice. read more

I'm torn about my experience at Clara Medical Spa. I had a good initial meet and greet but once they made the sale, I noticed their medical care wasn't as important. They didn't follow up on my service done (Vampire Facial) even though I called with concerns the following morning. Left several msgs and texts and no one returned my call for weeks. It wasn't until my 2nd appt was nearing that I spoke to the Asst. Mgr to complain of the lack of customer service. Apparently, reception was at fault for this. My appts were also switched last minute twice. It just seemed once they make the sale, they no longer have any interest in the patient. I was not super impressed by the results of the vampire facials done either. Otherwise, it's a nice small clean office. read more

Had a good experience, great facial with Maya and the staff is very friendly. Will be back!

had an amazing experience at clara medical spa! I absolutely loved my facial treatment. Ona, who did my treatment, was wonderful--very professional, kind, and made me feel so comfortable throughout the process. My skin feels fresh and glowing, and I can't wait to come back for another session. Highly recommend! read more

I had a facial today and I was very satisfied with the service, Yaimara was friendly and caring, also very informative and suggested products and other services to improve the skin Thank you Yaimara for the great guidance read more

I booked a Jawline & Face Lift Treatment because they had a special. The front office was very pleasant and answered all my questions about the treatment. Parking was easy and the inside was very clean. We had a quick consult, before my treatment. The treatment was basically a facial with a focus on my jaw and neck. It included Cryo, red light therapy & radio frequency, which thought was great. I love the products she used! There was a vitamin C serum that smelled like candy and something with marshmallow root that also smelled delicious. The whole thing was very relaxing. She said she would recommend a good sunscreen for me to use, but she must have forgot. I would definitely go back for a facial, but only if they had a special going on again, because the regular price seems kinda high. read more

Clara Medical Spa - Medical Spas Near Me - Santa Clara, California

See all

I had the most amazing facial here,, The staff and esthetician were top notch Can't say enough. Very clean, very pleased. read more

Literally one of the best spas I've ever been to! I started out coming for a promotion for micro needling then ended up getting a package. I've seen so much improvement already on my skin. Every single worker I've encountered there are so friendly, warming, and welcoming. They really want you to feel confident and help your skin get better! Definitely check them out if you get the chance and trying to make a difference in your skin read more

See all

I went in with a Groupon for a face and neck tightening deal. Don't let the outside fool you once you walk in you've been transported to a beautiful spa. The staff is amazing! So friendly and helpful. I started with a skin analysis. Ona was my esthetician and she was so so awesome. What a great facial. She also recommended some spf products for me since I don't wear any. Once my facial was done and I was checking out the staff let me know about a promotion they are doing. Needless to say I signed right up. I've had 3 facials with Ona and I just love her. If your looking for a great salon with great people who give great facials then give this place a try. They offer other services but I haven't tried them at the time of this review. read more

Beautiful, clean spa with a relaxing atmosphere. The esthetician carefully explained each step and tailored the treatment to my skin. My complexion looked brighter and healthier afterward. read more

They're running a scam via Facebook to get clients to sign up then having them use a separate number to book and when you call the actual spa the front desk is extremely rude and just tells you to call that number then hangs up in your face. read more

The place has a smell, in addition they do not meet the appointments. My appointment was rescheduled, when I arrived at the place they told me that they could not attend me because there was an error in the programming. I wasted my time. They don't know how to treat or recommend a badly treated customer. The comments on his Instagram account are hidden. Surely more customers have been poorly served read more

most unprofessional business I've ever encountered. Asked me to reschedule my appointment day before appointment four times. I made plans. I canceled plans to keep these appointments and they called and asked me to reschedule every single time. I finally told him to cancel my appointment for good and don't ever contact me again. I do not recommend this company at all bad business unprofessional. And not reliable. read more

Maya is awesome. The facial was amazing. It felt A-Z, extraction, face lift, masks, lip care and more. Love it. read more

Beware of misleading practices I went to Clara Med Spa for microneedling, but my first session was poorly done. The staff, especially the owners, were very persuasive and pushed me into taking a membership with sweet talk. Unfortunately, I agreed. After only two visits, I faced major personal and business issues (including a $2M business loss) and had to travel abroad. I even showed them my flight tickets, but they refused to consider my situation or cancel the membership. I ended up paying the full amount without receiving the services, just to protect my credit score. This experience was deeply disappointing and financially damaging. Please be cautious and avoid this place -- they care more about money than their customers. After paying entire amount and return from abroad tried reaching for resuming service, they blocked my number. This is pathetic. read more

I tried their facial today and really liked it. I can definitely see the difference. Worth trying.

Terrible! Are you a spa or a medical facility? cuz you're not good at either! Receptionist was nice enough, but then she starts asking me personal medical questions in the lobby in front of other clients! Then they go through this process where an online nurse has to clear me for the procedure but they have no signal in the facility so we had to try the call 4 times! and the online nurse is borderline rude and talks so fast that you're not really giving accurate information or consent. Why not just use a waiver? I can read it and understand it and give informed consent better than the fast talking spotty connected zoom call!! Then the actual procedure, with a "nurse" who smells like she hasn't washed her hair in two weeks, and can't answer questions about the procedure she is performing and the machines she is using. Sure, she's got her memorized regurgitation of words, but when asked anything deeper, she doesn't know the answer (or doesn't understand the question?) and just says the same things over again. Finally, the wrap up lady who has this janky desk and chairs in her office. She's ready to sell me her packages, but again, when asked questions, she really can't explain the medical procedures she is selling. Once she realized I wasn't going to buy her package, she was clearly not interested in talking to me anymore, and just wanted payment, which asked for a tip?!!! I guess that makes sense for the aestheticians, but do you tip your nurse? or chiropractor? or other medical professional? WOW! Such an unpleasant experience! read more

Very professional staff and comfortable atmosphere. Had RF micro needling. Looking forward to results read more

Sales person after facial trying to sell me $3300 in treatments. I hate being pressured into spending a ridiculous about of money. Felt like I got tricked into a timeshare sales pitch. Relaxing facial to treat myself was ruined. read more

I had a vampire facial and micro needling I love my results. Anastasia was amazing. i've had this procedure before, but never had these results. Worth every penny. read more

See all

Totally exceeded my expectations. Everybody is so nice. This was my first time here and i think i fell in love. Lee, Mel, and Andre are exceptional. Mel's facial treatment was a different experience. I would say out of this world. Relaxing, yet effective and deep. #VoteForClaraSpa I never thought i would meet people like this. thank you for the experience, I needed to finally do something for ME. read more

See all

Saw the ad on Instagram n went in for the face n neck tightening facial deal. The staff was very friendly n kind to give me an appointment immediately. Once there, I was completely swept away by their awesome customer service n Maya, the aesthetician was SSUUUPERRRBBB! She just made my day with oh so relaxing facial n shoulder massage. Had a great conversation with her n walked out with a huge smile n a swing in my step! Highly recommend going to Clara MedSpa for their awesome deals n services n great customer service which is so hard to get these days! Am most definitely comin back with friends n family! read more

See all

Really bad service. Signed up for a promotion offer. Cancelled 30 minutes before appt. Reached there and talked to the esthetician who was unapologetic and dismissive of the scheduling service. Almost implying lots of clients are waiting and too bad you got screwed. read more

I want to give a shout out to Maya for the amazing service that she always gives me for my microneedling and for the facials. She is extremely professional and always on point! I highly recommend her! read more

ANGELA, ANGELA, ANGELA!!!!!! This girl is so amazing. I got the best facial of my life. I have lived in NYC and LA and have never received the kind of service I got from her. She knows her stuff and is so very personable. She is so up to speed on the current trends for facial care and has a great touch. She was not pushy about products. She asked me great questions and really made me understand how to obtain my face goals. I love this woman and if you want the best facial of you life please REQUEST ANGELA!!!!!! I LOVE HOW I LOOK AND THANKS ANGELA!!!! read more

Clara Medical Spa - Medical Spas Near Me - Santa Clara, California

Loved my esthetician Angela! Amazing experience today at Clara Med Spa. I noticed a huge result in my face after my sessions here read more

Clara Medical Spa - Medical Spas Near Me - Santa Clara, California

See all

Facial is always pleasant. All the ladies are friendly. I enjoy their service and highly recommend this place.

All of the Estheticians are so amazing! They work so hard to accommodate you and your schedule. I really feel like they take such great care of me and have genuine concerns for my skin. I highly recommend to anyone thinking of getting a facial to come here! $69 promo and awesome bundles afterwards read more

Clara Medical Spa is a hidden gem--welcoming, relaxing, and professional. Here's a summary of my experience: * The staff is well-organized and professional. * The facial was excellent. Ona is amazing--friendly, professional, and incredibly thorough. She walked me through the entire process ahead of time, explaining what to expect and how each step might feel. In addition, she provides a great facial, including extractions. Some spas just rub lotion on my face. No thanks; I can do that myself. * My interactions with the front desk have been mostly positive. While experiences can vary depending on who's working, I'd still rate the team as great overall. * Melissa, in particular, really stood out. She's warm, detail-oriented, and extremely organized. I really appreciated that she didn't use any pushy sales tactics. I felt completely comfortable and confident investing in a package of services. * What really sets this place apart is the environment. I've been to other spas where the front desk staff made me feel like an inconvenience. That's never been the case here. Clara Medical Spa delivers high-quality service in a casual, welcoming setting--even though it's located in a modest strip mall. I highly recommend Clara Medical Spa for anyone looking for great service and real results. Huge thanks to Melissa and Ona! You both made my experience exceptional. I'll definitely be back--and recommending you to friends and family! Have a wonderful day! read more

I signed up for a series of RF Microneedle treatments and was told the equipment used is Morpheus 8, which is exactly what i requested and thought I was getting. The owner lied. Their equipment was a no name brand. And the technicians doing the treatments did it differently each time. Clearly the training varied. The results were not worth the money by a long shot. I feel ripped off. I've tried to reach out to the owner and he is ignoring me. I strongly suggest you go somewhere else if you are looking for RF. This place is not reliable. read more

Immediately walking in, I was greeted by the most cheerful and welcoming greeters - Andre and owner, Lee. I love the clean aesthetic of the clinic and how sanitary everything is. Maya was the one who did my facial and she was wonderful as well! So knowledgeable by letting me know each step she was doing and what it was for. The best was the facial massage ‍ and focusing on the spot where I have tension headaches and jawline due to my TMJ from grinding my teeth at night. She also did a scalp massage which was a nice surprise! I will say it was incredible and probably the best facial I've had (no exaggeration) I told Lee after I was interested in doing a package and he was able to break down the price and show me what I would be signing up for. I can tell that he is super genuine and very up front with what you are signing up for no gimmick. Great people working at an amazing med spa! read more

Absolutely the BEST facial massage I have ever received. Maya's hands are golden..thank you I didn't realize how bad I needed one of those. The facial was obviously fantastic, too :) Only 4 stars for now because it's only been one visit and I want to update after other services. Everyone was super friendly and of course I bout an 8 session package! read more