Bought a deal off of Groupon for $300+ for 2 IPL treatment but have not been able to contact the business for over a month. After jumping through hoops and waiting for customer service to get back, the business responded Groupon with a number totally different from their business number (which goes straight to voice mail when called). Ended up having to dispute the charge through my bank. NEVER AGAIN!!!! read more

Luxe - The email from Groupon after waiting a week for the business to reply to them - Medical Spas Near Me - San Jose, California

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Total scam. I booked it after several weeks of messaging and them not getting back to a text message that they told me to send them on a Number. They gave me. When I finally scheduled, I showed up and they're aesthetician had left early. They called me and said to call a Number to reschedule, so I didn't know and never got back to me. AVOID! SCAM. Do not buy the Group on for $265. read more

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From my very first prp eye facial at Luce Aesthetics, I was hooked. Now, on my third session, my anticipation for the results grows with each visit. The standout has undoubtedly been the incredible staff, particularly the amazing girl who meticulously cares for my skin. Her dedication shines through, not just in her work, but in her actions; like the time we were unfortunately locked out before my second session. She waited alongside me, demonstrating remarkable patience and kindness, despite the slim chance of us gaining entry. It's this level of commitment that truly sets Luce Aesthetics apart. However, there are a couple of aspects that nudged my overall rating to 4 stars. The aforementioned incident with the locked doors, causing a delay of an hour, was an unexpected hiccup in what has otherwise been smooth sailing. Additionally, while I understand it may not be standard practice everywhere, the absence of numbing cream before the prp sessions was a notable discomfort for me. Given the sensitivity of the procedure, this added an avoidable layer of anxiety and pain to the experience. I have had prp sessions before (4 sessions) and this is the first place that does not provide or offer numbing cream. The cost for the service is the same as all the other places. Choosing Luxe Aesthetics was a decision driven by their accommodating schedule, which aligns perfectly with my busy lifestyle, allowing for evening appointments that most places can't offer. Despite the minor issues mentioned, my journey here has been overwhelmingly positive, largely due to the exceptional staff and the promising outcomes of my treatments. I look forward to continuing my sessions and enjoying the full benefits of their expertise. read more

FROM A 5 STAR TO A 1 STAR UPDATE PEOPLE BEWARE OF THIS COMPANY THEY WILL SCAM SCAM SCAM YOU .(FRAUD) MY WIFE got botox and fillers visit 1 she prepaid for on the first visit Visit 2 I came with my wife to keep her company and i ended up prepayed for more boxtox Visit #3 came in for a boxtox to get her prepaid and then she charged us again WAIT WHAT DID WE PREPAY FOR???? WE ARE NOW LOOKING INTO A ATTORNEY I WANT OUR MONEY BACK OR THIS COMPANY WONT BE IN BUSSINESS VERY LONG she knows who I am im salvatore piazza customer was jessica martinez. You will be hearing from our attorney very soon if we don't get a call back by Friday Sal 408-876-9643 read more

I paid for service which they promised to render and they never did. Unable to reach them ... never responded to my calls. I believe they are not qualified to do this job, they stole my money. They are scammers. read more

Don't go there! I am so regret to get the PRP Micro-needling there. Here are the reasons: 1) When we started the micro- needling after numbing, she only took about 10 mins working on it today. Maybe it's even less 10 mins. It's done!You can see the photos of my left face right after it's done. Almost nothing happened. The right face she did a little bit more work on it, but not that much. It's too quick. It costs $450! Not worth it! 2) And, when she draw my blood, my blood spilled out. Not really professional. I asked her about PRP injection. She said she couldn't do it. Only the nurse can do that. I am not sure whether she is a nurse or not,but she drew my blood?! 3) Most importantly, she only put PRP on the face at the beginning and at the end. However, my friend just told me, it's better to separate the area since the PRP dry so fast. It should be added more times when each area is done. OMG! It's such a waste for my blood! And, it cost much more than normal micro-needling. 4) Plus, she did not clean my face when we started the process. She said she would put the numbing cream on my face anyway, she can clean the face when she remove the numbing cream later on. My friend who had more experience was so surprised. It was a big mistake. The face has germs. This procedure must be done under a very clean face! It's abnormal putting the numbing cream before cleaning the face. 5) I saw their deal on Groupon for $450. So, I called them and asked some questions. They told me I could pay them directly since they needed to pay Groupon money. I did. I just paid the full amount $450. However, I found Groupon has 25% deal later on. I called them again. They said they couldn't match the price since I have paid them. They saved the money, while I lost the deal with my good heart to pay them directly! I should have purchased from Groupon. They can match the deal normally. I am really upset for the experience there. Micro-needling is suffering. And, I feel that I paid the money without getting the satisfying service. And, I risk myself to do that. Hopefully, my face will be O.K. in the next several days. read more

Luxe - That was a quick job. You even cannot tell I did the microneedling this area. The skin would not absorb the PRP like this. - Medical Spas Near Me - San Jose, California

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Really disappointed with this Medspa. I really wanted to trust the Yelp reviews. DO NOT GO HERE they do not care to provide you with quality work. I bought a package for IPL laser and on the second treatment I was burnt on my forehead. I texted the girl that did my laser and she told me i was in fact "burnt" from the laser. When i got the treatment done she informed me she would avoid my psoriasis spot so the laser doesn't irritate it. That wasn't avoided and my forehead felt like i got my skin burnt off it was so painful and swollen. I had a lip filler appointment that same week and it has now been 3 weeks and my lips are uneven and lumpy. I texted her and she has not responded for a few days now. So i guess my only option is to write a Yelp. I never write reviews but i feel like i should warn others about places like this so they don't come in expecting their filler or laser to look great and end up being botched. Now i have a painful burn on my forehead and my lips are uneven. read more

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I purchase a IPS on Groupon and called to schedule an appointment. I had to leave a message but I did get a call back. The called and confirmed my appointment the day before but then the following day called to ask if they could push me out an hour. I arrived at the new time to have Sarah say to me that the person who would be doing my procedure was still sick and need to reschedule me. It didn't hit me at the time that I almost had work done on my face with a sick person breathing on me. Not something I would want. She said she had to reschedule me out 3 weeks but that someone would call to try and get me in earlier. No phone call. No confirmation call the day before. I called them and got there answering service 3 time and finally received a call back, just to be told my appointment was out another week. When I reminder for of my initial appointment she remembered me. I asked to just have my Groupon refunded. She said she would take care of that and I would get an email. That was on a Friday. By Tuesday I was calling, no response, Wednesday no replace, Thursday no response. Friday I contacted Groupon and immediately rec'd my money back. I should have read the reviews better then I did. I just looked at the stars on Groupon. My mistake. read more

The owner deleted my negative experience about this MedSpa from a few years ago. Here you go... "On Tuesday, December 22, I arrived at LUXE MEDICA in San Jose. I was checked in by Sara Sophia Rivas. I explicitly communicated to my nurse how I've noticed my lip's right side appeared to have less volume and perhaps metabolized slightly quicker; resulting in slightly less volume than my lip's left side. I understand we're all asymmetrical so it's natural for it to happen to me. That said, I ask my nurse to add more in the right side's Red Lip, G to K points. She confirmed she understood my specifics directions. I commented I don't think my lip's lower right side looked balanced with the lower left side. She then tells me she injected the exact amount to both lowers. I didn't understand why she did considering how I've repeatedly pointed out how my right lower had less volume than its left counterpart. My nurse told me my lips look good and said to return in 2-3 weeks if I still thought my right needed extra. I reminded her I live in San Francisco and asked her to use the remaining for my right lower lip. That's when she tells me there's nothing left. The syringe was done. I was shocked my nurse didn't even ask me if I wanted the remaining amount to go to any particular lip area. I pointed out that my lips looked uneven/imbalanced. Then my nurse stepped out of the room for about five minutes. She and Sara went into a dark, closet-like room and spoke discreetly. My nurse returned to the room with a new syringe and told me she's going to add just a bit to my lower right. She then decided she wanted to try the same to my upper right. I stepped out of the room and Sara asked me to give her my Groupon voucher number again; AND, that I owe a balance of $700. She told me since I wasn't happy, my nurse had to open a new syringe, it doesn't matter how little she used; once opened, you're responsible for paying for the entirety. I felt so blindsided, robbed, misled, and taken advantage by Sarah and pressured to pay for what I didn't expect. I found Luxe Medica through Groupon and already paid Groupon for Luxe's service and product. If the nurse would have performed according to my personal specifications INSTEAD of injecting half-and-half, there wouldn't have been a second syringe/$700 bill. Her oversight AND lack of communication forced me to uncomfortably cough up an additional $700. Why didn't my nurse and/or Sarah Rivas inform me after their discreet closet conversation? Did professional patient courtesy cross their minds to ask me first, then allow me to decide if I wanted to proceed and pay an extra $700? I felt terribly uncomfortable and hurt. Sara kindly reminded to pay $700; I obliged grudgingly, then I asked Sara for the owners' names and contact information as I felt it's valuable to share my experience with them. She told me Johnny Velasquez and/or his assistant, Roxanne Rodrigues will reach out to me instead. Sara assured me I'll hear from them (likely) before Xmas. What an UNhappy holiday experience!!! :*-( read more

Absolutely dreadful experience. I bought three tattoo remover sessions directly from them, bypassing Groupon. However, they only completed two sessions, and the third one was never provided. They didn't respond to my phone calls for weeks, and finally answered my phone call after I left a review. They ended up scheduling an appointment, I drove for 30 minutes, only to find out they didn't show up. A complete waste of time and money, as I never received the prepaid service. has context menu read more

Very sweet and helpful staff! I've been getting micro needling, facials and the NuEra treatments to help tighten skin on my stomach and jawline and I'm loving my results! Sandra and Sara are both very knowledgeable and both make me feel so comfortable. read more

I cannot express how happy I am with the results I'm seeing after my laser hair removal treatments. I was nervous because I received laser treatments on my neck and it was super painful and I dreaded going to the last office I went to. I actually really enjoy coming here! Sara and team were very comforting from the start and I felt relaxed going into my first session. I have gone in 5 times now for my chest and stomach, I'm almost completely hairless in these areas of my body. Each person is different but my hair is very dark, thick, and coarse. Here are some things that really stood out to me: *The machine they use is much more effective and less painful for me than the first office I went to. I honestly didn't feel any pain and I was already seeing good results after my first session. *They were able to find time that suited my schedule which was much appreciated. I had to reschedule one of my appointments and was able to get booked for another day on the same week. *I was treated very well and learned a lot each time I visited. Their staff is so informative and fun! Each employee that I spoke to were helpful and welcoming. I highly recommend this place to anyone seeking laser hair removal treatments. I will send family and friends their way. I'll definitely come here in the future for other treatments too! read more

Sara is awesome! and the result is great, place is clean and well organized, great location. Highly recommended read more

I had really bad experience with my tattoo removal service by luxe medica. She was late for my 1st appointment. For my second appointment, she didn't do much on the tattoo removal. The result was same as 1st appt. She told me that if I want better result, I have buy coupon(6time coupon) from her shop personally not from Groupon. For the 3rd appt, she cancelled the appt last minute and I have to rescheduled it to today. I went in today and no one was at the shop. I waited about 40 mins and no one showed up. I called the shop as well and no one picked up the call. I now have to find another place for tattoo removal due to this experience. read more

March 17 2023 update. After standing me up, the spa manager Sara got in touch with me to understand my pain issues, which she claims to have related to their MD. I never got to meet or get examined by their MD as promised, even by Zoom. The manager talked to their MD about my symptoms and told me that the MD recommended they place more threads to try to fix the issue, so she convinced me to come back in and let them try to fix it. I came back in to try to let them fix it, but the RN refused to place threads in the area because she was scared to make the problem worse. She did put some threads in another part of my face, which was kind of scary since she did it freehand without mapping with a marker first for symmetry. As far as I can tell, there is no medical supervision. I have never seen or heard from their MD. They don't seem to care about following what their MD tells them to do. I am reporting them to the Medical Board. read more

I have received IPL, RSURFX, laser hair, and other services from this med spa. My results were great and very pleased. My Botox lasted long. My skin looks smooth and very youthful. The staff was very professional, educational and nice during/after my procedures. They do more than that hair restoration, O shot pshot, PRP therapy, micro-needling and etc.. They DON'T try to over sell you on services. Very GREAT at listening to me and my concerns. I'm looking forward to my future appointments and services with them. read more

I scheduled an appointment with Christine for 8/3/23 at 12 noon. I arrived on time & the door was locked. I waited until 12:45 before giving up. Meanwhile I tried reaching them by phone. No answer & the mailbox was full. I tried many times after that to give them the benefit of the doubt, but the had no success. I prepaid for this treatment & am very upset at the lack of response. I even sent an email & received no answer. read more

I found a Groupon for them and called and was told if I could pay for the sessions and cancel my Groupon for the same price. I started my services (laser hair removal). I noticed in my 2nd visit, no one was at the office when i arrived, no one answered the phone number I was provided and the text I sent bounced back. After about 20 minutes, someone strolled through; no apologies for being late. I had 2 more sessions and found myself still shaving in between and not really seeing any major results. I had an appointment scheduled for early July that I needed to cancel. That's appointment was then only one I received a reminder about, by the way Again, I called, and left multiple voicemails , responded (or attempted to respond) to the email that was sent. I still have not heard from anyone and will now have to go through my credit card vendor for help in getting my purchase refunded. read more

Received threads here back in 2020 I paid full price and never received smooth thread as promised. Had a terrible experience at Luxe. They tried to fix and made things worse! Sarah never called to check on the horrible work she did on my face. The one star is for the woman at the front desk Michelle. read more

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first time visiting this office - I saw Christine. let me just say I am so happy my treatment was with her. Christine was very welcoming, knowledgeable, and patient. communicating through text messaging was definitely a PLUS for me. I have a 6 month old baby so my go to is definitely TEXT. Christine filled my Nadolabial and lips OMGOSH! Love love love in love with the mild filler I got. I don't want to be extreme with fillers, more of a preventative thing for me. I noticed nasolabial and wanted to minimize lines on lips. a little went a long way and I couldn't be happier. Christine thank you for being amazing at what you do, thank you for your sweetness and patience. I enjoyed my treatment with you and thank you for giving me my confidence back with these minor fixes. I'll be seeing you soon. I definitely recommend you visit Christine at Luxe Medica. read more

Updated 2/13- Sara's response is inaccurate. Saving the details for small claims court. Beware of this place. If you have the same issue I urge you to keep at it until it's resolved. Scammers like this should not be in business. What they're doing is illegal. Beware. I purchased a package worth $1,750 in the beginning of 2020. I received 1 of 4 services before business shut down due to the COVID-19 lock down. I continued to reach out throughout the pandemic and was understanding but started to worry when they didn't open as other businesses reopened. I finally got in touch with Sara Rivas a few weeks ago and after cutting me off as I tried to explain and hanging up on me twice she told me she would sell me a service for 50% off. Why would I give you more money? If anyone else had the same issue please leave a review. I'm giving her two more weeks to provide a refund. Terrible customer service. I purchased this package to help with scaring on my face I've had since a teenager. It was a big investment. It's disheartening that Luxe not only took advantage of their customers but is speaking to them this way. Sara's response was, "you got a good deal anyways". Yes, I purchased it because it was a good deal. Even if I paid full price I'm still out $1,250. Please do not support this business. Michelle Updated 2/13- Sara's response is a flat out lie. read more

I'm giving two stars for the front desk gal, Farrah. She was very helpful, friendly and accommodating. My appointment with Dr. Manios however, was uncomfortable and disappointing. He was rude, condescending, arrogant and unprofessional. I could probably handle all that if he did a good job with my Botox injections, but he didn't. I was left with a bruise and I didn't see much of a difference from the injections. I would've probably gone in to have additional units administered to correct it but I couldn't bring myself to go back in and endure another uncomfortable appointment with Dr. Manios. All in all it was a waste of time and money, I'll be going elsewhere in the future. read more

Can figure this place out,I got an email from the owner apologizing for the confusion regarding policies and $ 50 charge for cancelling appointment,and set me up via email without sending me the time ,try calling to speak to them & they don't answer my calls,very unprofessional,well I will take my business some where else,I think the lady is very rude,I will definitely not recommend this place if they treat people this way.plus the parking is lousy. They over charge,there are other nicer places for less money where you will be treated with respect and kindness. read more

I am presently taking laser hair removal treatment here, I already done with 3 sessions but i do not see any results. Hair growth is same ,thickness of hair is same . read more

I love this place! I have worked with Sara, Paris and Christine each is so amazing and talented and provide consistent excellent service. I would highly recommend any of the staff for any service read more

I had an amazing experience with Luxe Médica Aesthetics. Especially from my providers. From the start to end, every staff member I interacted with was helpful, pleasant and professional. The facility was calm, smoothing and welcoming. I felt completely safe and well taken care of. I was only recommended what I needed and what was necessary for me. I cant wait to come back and see them again before the holidays start. read more

I spoke to Sara after posting my review and she addressed my concerns and really was apologetic for the experience I had. This was a simple misunderstanding and I am happy that it was resolved because they really do great work and have given me great results after my fillers and Botox. I should have also addressed my concerns at that time instead of getting upset and defensive. Thank you Sara for truly caring and for clearing the air. I am happy that we were able to work out! read more

if you are looking for laser hair removal this place is the best. They use the DIODE laser machine which is very effective. I tried so many other places that use different lasers and nothing compare to the diode. I am extremely happy with the results. Sara is fantastic and very professional. read more

Oh my god let me tell you! I had the best service from Sara and Christine. My Botox is on point, absolutely perfect. She took her time, she asked me what my goal and look I wanted to achieve when doing my service. Love, love! Definitely had 3 Botox appointments already recommended 4 other of my girlfriends and they all really enjoyed their services! Luxe always has great monthly promos, so keep an eye out or just call! I bought a skin tightening and cellulite reduction package they had on promo for my stomach and after 4 treatments on my stomach, it is already tighter and the cellulite/dimpling has gotten way smoother. I have 8 more treatments and I can't wait to do my thighs next! I also purchased a Laser Hair removal package for lower legs and my Brazilian, noticed a difference after 3 treatments, so you can definitely say That I am Getting ready for summer baby! Love these lady's at Luxe! read more

Finally a med spa in Willowglen! I had a Sculptra procedure done and I'm experiencing good results. Sara's very knowledgeable and keeps up to date with cutting edge technology for the best way to achieve beautiful skin without surgery. They're space is adorable and the team is super sweet. I felt comfortable and taken care of. Nice work! read more

Cannot say enough good things about my experience with under eye fillers ( second time and second review) I'm very meticulous when it comes to anything having to do with my face, and believe me, I'm knowledgeable when it comes to skincare/ beauty as I've been trying to maintain my youth since I can remember lol. Thank you again for taking care of me so well and and my under eye fillers procedure. Dr. Manos did an amazing job ( Sarah did them last time with different product and I was also very pleased). He was beyond patient and was honest with me on what I wanted to achieve. He took the time to educate me on what is realistic if I want to maintain a natural look. It's unfortunate this place doesn't have full 5 star review because the staff is honestly so amazing and welcoming. read more

Sara and Sandra are the best! Sandra, the aesthetician there has been taking care of my skin for years now. She waxes, does facials, chemical peels etc. She put me on a skincare routine that has improved my skin's hyperpigmentation dramatically. Sara's laser hair removal machine is unlike any other I've tried- it's almost pain free. I haven't even needed numbing cream! Even after just one session I had less than half of my leg hair. Highly recommend. read more

Had my upper lip filled for the first time with Sara last Tuesday & the experience was great! Sara was really informative & nice! I still have another week of the swelling to go down but I'm looking forward to get them topped off next week! The office is cute & the other ladies there were super nice as well! The only thing I'll probably ask to do next time is numb my lips a bit longer. Sara did inform me that the lips do hurt but at the end & after talking to a few friends that get their lips done, I feel I could have had the numbing cream on a bit longer. Next time I'll ask to be number for like 15-20 min instead of 5-10min. At the end of the day I was really happy with my results/experience & would def recommend this place! I'll also post before & afters pictures once my swelling goes down from my 2nd round. Update! 4/9/19 So I went back to Sara for my touch up after 2 weeks & I'm very happy with my results but I will go back one more time in the next few weeks to try another half of syringe or less to get it were I really want it. Sara is amazing & she numbed me for about 20 min before we started. I'll post pictures once its all healed. read more

This was probably the best spot that I have been in NorCal. The staff was very friendly and the doctor that suggested the type of lip plum that I wanted was great. He use a different type that I've never used before but I really liked how my lips turned out. It is very natural looking and not overly done. I definitely would suggest this place as it's also very close to my house in the Willow Glen area. They are also running monthly specials that you can always keep an eye out for. read more

What a great experience! Sarah was fantastic. Asked lots of questions, made some great recommendations and provided amazing service.

I've been getting the laser hair removal & so far they're doing a really good job. Place is clean, the nurse is kind & they're very well organized. read more

Please be cautious about prepaying for services provided by this company. I was referred to Sara Rivas by my doctor who was renting a hot sculpting machine to her. I visited the office the end of April 2019 and prepaid over $1,200 for the service to be provided the following Tuesday. Over the following month the machine was still not made available and when I finally requested a refund from Luxe was not able to get it. Fortunately I reached out to my original doctor who did the procedure for me and he received this deposit reimbursement from Luxe. read more

There was a communication issue that has been resolved. I am happy to say I will be going back.

Absolutely can not recommend this place enough! The staff is so welcoming and the salon is beautiful and clean. They are efficient with their time and do quality service. They are so skilled and sweet highly recommended! read more

Wanted to thank sara for the great service and even better results after going in for the weight loss service. She is very knowledgeable and professional, booking an appointment was a breeze and once there I had all my questions answered. Highly recommended, and I will be a future customer for years to come. read more