Grace Family Eye Care is one of the few original tenants of Pacific Mall when it first opened in…read more1997 that is still in business. Pacific Mall is filled with stores selling prescription eyewear and sunglasses but what sets Grace Family Eye Care apart from the other stores is Alvin, Edward and Nigel are all licensed opticians and are very knowledgeable about the correct designs, fits and dispensing of lens for the correction of a person's vision and they are very fair and professional. You will notice that many of their other competitors in the malls, have a huge selection of sunglasses and pretty girls as sales persons but they aren't as knowledgeable about what's the best fit for your eyes and they most likely aren't licensed opticians. If your at Pacific Mall and looking for a good optical store that has staff that is very knowledgeable about the business and are very fair and professional, I recommend Grace Family Eye Care, I have been getting my eyewear needs from them for over 10 years. Like any store in Pacific Mall, they are open to price negotiations. They are also fluent in English, Cantonese and Mandarin.

I've been coming to this place to get prescription contacts for the past 8 years. Unlike most of…read morethe dodgy optical places within the Mall they are very helpful and attentive. I've recently moved downtown and this is still the only place I go to for affordable monthly contacts :)

He is unprofessional, insensitive and does not care about the health and well-being of the…read morepatients. He screwed up my eyes during surgery and instead helping me, he is lieing and treating me as if I don't matter. People need to know about my experience. Our eyes are an important part of our life. Maybe if it happens to him or a family member, he will have a little bit of understanding.

Wonderful Dr. and staff! I first met Dr. Weinstock in 2014…read morewhen he diagnosed me with narrow-angle glaucoma and recommended me for laser iridotomy, I immediately chickened out and ran away for almost 5 years! - such a scaredy cat. Flash forward to July 2019 when I decided it was silly to ignore a preventative treatment being offered at no cost....thank you Canadian Health Care! I was still pretty nervous but everyone, and I mean everyone that I came into contact with were extremely warm, helpful and understanding. Super busy office but managed so well. The procedure was comically (almost) easy and quick, went back for my 2 week checkup and everything is gold. Don't hesitate to see Dr.Weinstock if you're lucky enough to be referred, he's a terrific Dr.

I was impressed by the manager in Vaughan who had to deal with a really nasty couple insisting on…read moreseeing a specialist, without a referral from an optometrist, which is legally required. The husband was yelling and the wife kept arguing in circles. They were rude and disrespectful, insulting the manager's authority and putting words in her mouth -- the manager had to write down her quote on a piece of paper as the husband said he would post it to Facebook. When they finally left, we all breathed a sigh a relief. The manager was the hero

I received a written appointment letter from this clinic. I booked a day off to attend this…read moreappointment but when I arrived I was told that there is nothing booked in their system. I showed my letter but the person at the reception just rolled her eyes. No apology, just attitude. I asked for the contact info of the manager or supervisor. When I tried calling that number from my car the extension would just drop the call. I had to go back to ask for another contact or number. Instead I received more rude attitude. This clinic has demonstrated a horrible client/customer service. I would recommend to go to any other clinic but this!!

Good customer service. Great and friendly doctors. Good hours. Glasses can be pricey.read more

The front desk ladies are in a serious need of a sensitivity training. How to greet people , how to…read moremake eye contact, how to talk properly. Unfortunately they lack the basic skills of being human ..

Horrible service. The receptionist Chantal was terrible. She says she had left a voicemail to…read morebook my mother, but we never got one, there was no message. When i suggested she may have accidentally left it a month ago on someone else phone she started screaming at me, that they never make mistakes. She just kept shouting then when i said it's been over a month, there are no messages, she hung up on me. My mother, 85, has been waiting on this call. Unacceptable - no one deserve this in Canada. Escalating. I've called back several times to try and book, the receptionist picks it up and hangs up every time - now 4 times

I've been coming to this Eye Clinic for a few years now and so far, my experience has always been…read moregood. They are located on the 2nd floor, Unit #203. The inside waiting room is nice, if you have an appointment you usually don't have to wait too long. Parking is a bit annoying, because you need to get a parking pass from the Security Desk and put it in your dashboard.

Toronto Retina Institute Markham is a retina facility that offers the latest diagnostic and…read moretherapeutic modalities to their patients. With four locations in the Greater Toronto Area: ​North York, Oshawa, Oakville and Markham. This review is for the TRI location in Markham, north of Highway 7, near Buttonville. The office staff are helpful here. The waiting room area is clean, tidy and well organized. This appointment was with an ophthalmologist and vitreoretinal surgeon. He specializes in serious retinal conditions that threaten central vision. They are very personable and knowledgeable when dealing with patients who are seniors with sensitive eye conditions. Highly recommend.

I've been waiting for TRI's Markham branch to have its own Google Maps page so I can leave a review…read morebut since it's still not available, I'm leaving a review here instead. I visited back in August of 2025 when TRI Markham just opened as a new clinic. Before this, I had regularly visited an ophthalmology clinic in Kesington to monitor my retinal tearing but wanted to move to a clinic closer to home in Markham. As expected of a new space, the office was clean and overall the first impression was good from the receptionists. However, the experience started getting worse when I was called in for preliminary screening tests by technicians. When I sat down in front of a testing machine, the technician asked if I wanted to pay to conduct additional tests not covered by my health card. They did not explain to me (a) what the paid tests were and how it differs from the covered tests (b) whether the tests were relevant for my condition or (c) if the tests would help the doctor monitor my condition or if the doctor personally recommended them for me based on my history. They simply asked "do you want to get the additional tests?" and I had to prompt to ask if I needed it. The technician couldn't really answer what the tests did or if I needed it or not but I felt the need to get them as I would hate to have missed anything when it comes to something as serious as my vision. I also felt pressured as they were asking when I was already sitting in the seat and I felt I had to somehow answer quickly on my own, without a doctor's input, whether or not I needed these tests. In total, the tests were $75 and $95 each, making my visit an extra $170. The experience continued to worsen when I was called in for my appointment with Dr. Parth Shah. I've met many doctors from walk-in clinics to ER doctors to multiple ophthalmologists throughout my life and if I were to categorize Dr. Shah, I would say his bedside manner was less than satisfactory. I felt like he was rushed to just get me out the door as my condition was simply being monitored annually in case it worsened (retinal tearing) but I did not have an active condition (e.g. retinal detachment). He didn't spend much time asking me about my concerns - he just took a look at the preliminary tests and said it looks fine. Of the tests he had on his screen, I didn't know which were the ones I even paid for. For the physical exam, he had to shine a very bright light into my eyes to see the back of my retina. This is an examination I've had annually for several years at the Kensington clinic so I'm no stranger to the process. However, compared to my previous doctor, Dr. Shah was very rough in how he performed the test. Usually, doctors will say things like "I'm going to shine a bright light into your eyes and you may feel some pressure as I press around your eye socket" and some will even apologize or offer that we take a break if they see that I'm tearing up excessively. However, Dr. Shah does not verbally prepare patients for the physical examination he's about to do and simply proceeds, pushing through even when I had tons of tears flowing out. Once finished, he does not even offer a tissue. I'll note that I'm not a fussy patient - I've had all sorts of procedures and tend to not want to inconvenience the doctors or nurses and will just push through. However, his lack of concern for my wellbeing made me feel like an object, not a person. He concludes by then asking me if I feel like I want to continue this annual monitoring. He asks this without (a) explaining to me whether or not he personally recommends continued monitoring (b) consequences or things to watch out for if I stop monitoring and most importantly, he speaks extremely dismissively, saying that "since it's just monitoring and it looks fine, do you want to continue checking on it? I mean, I'm fine if you want to keep coming, I just don't really know if it's needed 'cause it doesn't look like it's changing". I have been told by my previous ophthalmologists that it's recommended I continue yearly monitoring as a single incident of retinal detachment can mean losing my vision if not caught quickly. While I know my condition is not active nor as serious as many others in the clinic, I found it dismissive and unprofessional for Dr. Shah to speak so lightly of it, especially when I had waited almost a year for a referral to see him. Overall, it felt like his priority was to see more serious patients who could generate more profit and run more paid tests at the clinic. I will also note that he speaks as if I'm ignorant and that he doesn't bother to explain anything to his patients, carrying an overall feeling of superiority and arrogance in how he presents himself - as someone with a graduate degree and multiple publications in neuroscience, I felt like Dr. Shah treats his patients as if they're all uneducated people who he can dismiss quickly without bothering to explain anything to them.

Very poor service. The receptionist at the ophthalmologist's office was incredibly impatient and…read moreimpolite. Not only did she lack patience and courtesy, but she also treated children poorly. It is evident that she needs more training in dealing with young patients. When my child and I were waiting in the waiting area, the receptionist rudely shouted at them. I would highly recommend seeking medical care elsewhere, especially if you have children.

This is the place to get your eyes checked. For $90, the optometrist gives you a super…read morecomprehensive eye exam that some places charge $140-170 for. It's a great deal and you get to learn a lot about your eyes. The optometrist is very friendly and informative, he isn't here trying to pawn off a prescription and end it there. He will go beyond this point and explain everything in concise details so YOU understand your current eye health. I don't think I ever had an optometrist go out of their way to do some health teaching like he has done here. Please go here if you need a new optometrist because he really is amazing and deserves the recognition for local Markham residents. A lot of East Asians suffer with poor eye sight and they need an informative eye doctor; one who isn't just going to hand out prescriptions and call it a day.

When I seen Mr. Goldberg, I was asked why was I here? .. after numerous exams ... I did explain to…read morehim that I had went to the emergency room four times for a previous incident with my eyes. He then made it seem like my visit to a doctor was more like a job interview he was asking me. Where do I work? What school etc. I told him I was student(which shouldn't concern visit to the doctors ... he said he didn't what schools was referring to .. anyways I told him what I was taking and he said "oh good for you " in VERY sarcastic tone .. He told me that one of my mom's inquiries wasnt to be really talked about unless she was there ... so he kept saying, "bring your mom " "bring your mom "and at that point I was like well you can let me know so I can let her .overall He's very condescending and I wouldn't recommend this doctor at all! Never going back

I can say I am free from the dread of contacts and glasses. From the consultation to my most…read morerecent post surgery check up I've had the best experience. My only regret is not doing it sooner. Thank you Dr. Goldberg, you've changed my life.

What a wonderful clinic and staff. I just moved to Markham so I was nervous to switch to a new…read moreoptometrist. I cannot say enough how happy and relieved I am to have found Markham Stouffville Optometry. Both Dr. Zhou and Nick were absolutely fantastic. Both very knowledgeable and thorough. Nick helped with direct billing, testing, and glasswear selection. Dr. Zhou calmed my fears about macular degeneration, which runs in my family, by going over the results of each test I had. The clinic also offers 3 levels of testing which I've never seen before. I think that's a great idea. Thank you all so much. You have found a loyal client in me.

I had a great experience at Markham Stouffville Optometry! Dr. Zhou was professional and attentive…read more She took the time to answer my questions and provide explanations in detail. It is clear that she is very passionate about her work and cares for her patients. Her clinic was clean and well-equipped, and her staff were knowledgeable - I was very impressed. I highly recommend!