I found an invoice from Rye visiting my home for an HVAC service. Here was the cost breakdown:…read more - Internal Item: 245050, Qty: 1, 40VA Multivolt transformer, $131.00 - Internal Item: 177050, Qty: 1, 1 pole contactor 30 amp 24 v, $88.00 - Internal Item: Diagnostic Analysis, Qty: 1, General Service Call | Diagnostic, $79.99 - Sales Tax, $20.18 - TOTAL: $319.17 Out of curiosity, I decided to research how much those first two line items cost at your typical big box home improvement store: - 40VA Multivolt transformer averages $20.00 to $40.00 - 1 pole contactor 30 amp 24 v averages $15.00 Make of that information as you will. Oh, also, they fried my smart home $198 thermostat when they were messing with the components on the condensing unit outside. The technician must've touched and left two hot wires touching that shouldn't have been in contact with each other. While inside, my thermostat made a progressively loud buzzing sound then, five seconds later, went "POP!" and smoke was coming out the back of it. At first they refused to pay for a replacement and, instead, offered me a ~$20 cheap replacement thermostat. I refused and told the tech to wait in his vehicle while I drove back to a home improvement store to purchase the same model/type they fried. While out, the tech called and said he had to leave for another client's appointment window. By the time he returned to my home I had the replacement thermostat installed. He had the audacity to then say he was going to charge me for two visits. After some 'common sense' discussions on the matter, he didn't charge for a second visit and, after calling back to HQ, they agreed to only pay for half of the replacement thermostat unit they fried. I've never forgiven them for this and finding this old invoice in my records finally compelled me to share my story.

When I decided to replace one of my HVAC systems, I scheduled meetings with several vendors…read more Ultimately, I selected Rye based on the level of professionalism exhibited by my first contact with Seth, their representative who came to the house. He was very informative and knowledgeable about both the equipment and the installation process. The team that installed the unit, (Austin, Cody, and Juan) were also as professional and obviously very well experienced and knowledgeable. They arrived when they said they would and completed the entire installation in one day. I would highly recommend Rey HVAC to any of my friends and family. Glen N. Lincolnton, NC