Our hot water heater went out at our rental property, and T.R.U.E Plumbing came through in a big…read moreway. Ron and Chris were able to squeeze us in at the end of the day to assess the issue, which we really appreciated. They quickly diagnosed the problem, walked us through multiple replacement options, and helped us choose the best solution without any pressure. They were flexible with our schedule, efficient, and the installation went smoothly from start to finish. Professional, knowledgeable, and easy to work with. Exactly what you want when something goes wrong unexpectedly. I highly recommend T.R.U.E Plumbing to anyone needing reliable and honest plumbing services.

Wife was worried about radon and wanted a lid on the sump, instead of trying to figure it out…read moremyself I hired True Plumbing. Initial quote was for $510 to retrofit a lid and replace the two older check valve's. This price is with me purchasing both the lid and check valves ($110). So I was expecting to spend approximately $620 to get this job done. The first appointment they replaced the check valves and told me the lid I bought (I bought two different sized lids) wouldn't work. They told my wife we needed a 19 inch lid. Charged $244 for that visit and work. I bought a new lid and called them out again. The lid also doesn't work and my wife tells them to just install it, which I acknowledge she shouldn't have done. There was also a copper line that was plumbed in so out of plumb I'm actually surprised it was left like that. Lastly I was charged an additional $466 for this second visit. So I'm out of pocket approximately $830 (including the $110 I spent on parts) for a job I believe was poorly done. I let the point of contact know I wasn't happy with the work done and he said he stands by their work.

I really appreciated the fast service provided by the service tech. He was very professional and…read moreknowledgeable. He replaced an old water heater and installed a new kitchen/bathroom faucet. I would highly recommend.

From the owner: Your home deserves nothing but the best. This is why we started Next Level Plumbing, to make sure…read moreyou receive reliable, quality service from our licensed professionals. We strive to deliver excellent service at great value. Let us resolve your plumbing problems without all the hassle. Check out our website to learn more!

They are prompt, professional and know their stuff. I had work done on my sump pump and it was not…read morean easy job and they were great!

Quite simply, they do not know what they are doing. Not only a waste of money, but more…read moreimportantly, a waste of time.

We came to visit my dad, and found a big leak under his sink that had to have been happening for…read moremonths. A friend recommended Aspire, and I was able to get ahold of someone almost immediately, text with photos of the issue, and get recommendations for immediate next steps. They were out the next day to help manage what turned out to be an ancient disposal, and gave good advice about the options. They were communicative, and back again later in the week to install a few new faucets to finalize things, and I was just so happy with how quick, communicative, and thoughtful they were, especially in dealing with me primarily but also allowing my father, who is in his 80s, to drive as much of the decision making as possible. It's hard to find service like that, and I wish we could bring Aspire back to our home on the west coast with us, especially since we're now dealing with our own plumbing issues at a much greater cost. Grateful for their work, their value, and their integrity!

Aaron is a a great plumber to work with. Did our hot water heater quickly and communicated very…read morewell the entire time. You can trust him and he will do the right thing for what you need. I initially called a large plumbing company before but I could tell they were attempting to rip me off. I will go to Aaron with my future plumbing needs.

This Mr. Rooter Franchise is dishonest…read more We called them for an emergency plumbing service, for which they successfully cleared the blockage promptly. This left a good first impression, and we proceeded with a recommended camera inspection which revealed damage to a sewer lateral that needed repairs. Naturally, we agreed to have them promptly fix the issue and gladly paid a deposit on the work (to start the following day at the latest). When Mr. Rooter failed to return to our home over the following two days (while we did not have working plumbing)! we called to cancel the work and hired another vendor (who promptly completed the repair for us). This occurred in November 2025 and we still have not received a refund for the deposit (thousands of dollars) as of April 2026 despite repeated written and phone requests. If you do decide to work with this company, please avoid giving them a deposit/down payment until you are satisfied with a completed job. The gentleman who showed up late in the evening for the emergency call really helped us out, but that's not enough to make up for the subsequent failures and dishonesty.

Mr. Rooter service is a fraud and do not believe their written/verbal contract because they have a…read morehidden clause for an extra charging, which I had a bad experience with their service. They did not finish work in timely and quality manner.

Came within 15 mins of the call and told us exactly what was wrong! No hidden or extra fees. I will…read moredefienty be calling him back out when its time to renew my bathroom!

Did not honor estimate. Harassed me on father's day Sunday telling me he was charging $10/day late…read morefees on 15 day old bill of $150 and was putting lein on my house. Called me 5 times that day with angry threatening messages. Do not let this man on your property!

I recently had CU Plumbing and Electrical do some work in my home. The work itself was completed…read morejust fine. However, I am quite unhappy with how I was charged for the work. Before I had the work completed, I got a quote for the plumbing job and was told it would be $115 an hour. So, I went ahead and scheduled the service. It took 30 minutes to complete the job, so imagine my surprise when I get an invoice for $190!!!! That math doesn't quite add up. I called to get clarification and they basically told me that the plumbers "set their own rates." So what good is getting a quote at all??? Basically, they just charge what they want. I will never ever use this service again. Plenty of other honest plumbing services in the area.

My home is in Danville, but they do provide plumbing service in Danville, IL…read more They are a breath of fresh air, and provide the type of plumbing service that I remember from my childhood. They typically come either same day or next day, with absolutely no additional emergency service charge. The focus is on taking the appropriate time to properly diagnose your plumbing issue, then providing you with the right fix. Then, to top it all off, their charges are very fair and reasonable. Unlike many other services, there is NO attempt to overcharge. In fact, they are probably undercharging as any other plumbing service would charge much more for the exact same service, some probably two to three times as much. So, do yourself a favor, if you have a plumbing problem to fix, give them a call. They will come out fairly promptly, give you the exact fix you need, and charge you a very reasonable price. Avoid the other competition that loves to price gouge customers.

Russell over the years has helped us replace new toilets, sinks, and a water heater. I always…read morerecommend them when someone asks for a plumber. Two thumbs up.

I'm a big fan. We've had Russell out to do two jobs for us this year, and I'm very happy with the…read moremoney spent. Russell was able (and eager) to explain what he would do and why, and what the alternatives might be. I run my own business, and I recognize what it takes for a small shop to operate. My wife and I have both added Russell to our phones under "plumbing" so we don't have to search if the need arises.

Update to November 20 review November 21, 2025…read moreToday I was contacted by Brandon at Mike Williams who said they wanted to make things right. He asked me what I thought was a fair price for the service and I named an amount that was in line with the typical prices I found during my internet searches. Without argument he agreed immediately and refunded me everything over that amount. A very substantial refund. Brandon was very nice and very helpful. It took a while and a lot of effort to reach the right person but Mike Williams made things right.

I was quoted about $900 for something that even the most expensive companies charge $300 for. When…read moreI asked why the quote was so high ( I had used Roto-Rooter previously for the same issue at a different residence) I was told because they don't "specialize in plumbing". The company van we were standing in front of had plumbing in big black letters directly at the top. I decided against their high quote and was still out of $100 for them coming out to give me an estimate which made it all feel like a scam. The technician was pretty nice but I do not recommend Mike Williams. I gladly payed the $300 for Roto-Rooter to come out.