Would highly recommend. The young lady at the office responded to my web contact promptly, set me…read moreup with an appointment only two days later, and stayed in touch regarding schedule changes. Brandon did a great job inspecting my furnace, diagnosing the problem, and repairing it rather than trying to sell me a new part. I'll definitely hire them again. The price also seemed completely reasonable.

Excellent service. Professional in every way.Will continue to have Rose Heating service as needed.read more

This past winter, I had a major problem with my fridge where it was not cooling properly so I…read morecontacted the manufacturer LG and was set up with Chambers Services to have the repair done. I was promised by both LG and by chambers multiple times that this was going to be covered under warranty. I was promised by chamber specifically over the phone and in person by the technician that this would be covered. However, I received a bill approximately a month later and I called to explain to them what happened and was blown off being told that I was still responsible for this because I signed the form saying that I would be even though I was told before signing that this was absolutely covered under warranty and that I was not going to be responsible for any bills. They said they could not proceed with the repair until this was done. I called the office yesterday and asked them to review the phone call where I was promised this would be covered because I have now been sent to collections. I was told over the phone yesterday that they would review the call and get back to me and I had not received anything back yet, so I called in today to see if anyone was able to look at that yet and spoke to a manager. She said that they are not going to take care of the bill or help me out in anyway because I signed the form saying that I was responsible if LG didn't cover and did not cover it under their warranty. My argument is not that it should've been covered under warranty. I understand that that is very matter of fact, and there is no gray area, but I was promised at multiple points by this company that it was going to be covered and that I absolutely would not be responsible for any bills. I was then told today that she could not go back and look at or listen to old phone conversations from back in December because they got a new phone system in April yet the person on the phone yesterday said that they would review that call isn't that convenient that they have a new phone system and that they have no way of showing that they promised the service would be done under LG Warranty? Also, the technician showed up late and sat in his car smoking for 20 minutes, while I stood on the porch, waiting for him to come up and introduce himself. He then looked at the fridge for approximately 5 minutes and misdiagnosed the fridge. I am now responsible for a fridge that was incorrectly repaired. I had to buy an entirely new fridge. Overall just a very unprofessional company with poor service and shady business practices. I'll be recording all of my own calls in the future due to this unprofessionalism

I got a great deal on a dryer here. No complaints. They have delivery and it was prompt.read more

We've used Champaign Heating & Air twice now; once for our A/C after we bought our house last year,…read moreand once for the furnace this week. Both times, the dispatch was very friendly and helpful, the techs were quick to return calls and schedule quickly (same day/next day), and issues were resolved quickly and the techs were great to work with (Lan and Chris). Both were very friendly and knowledgeable, and had no problem answering my questions, gave straight answers, and offered options for repair routes both times, keeping spending in mind. We'll continue to use them for our HVAC needs. COVID note, the last tech (Chris) wore a mask the entire time and was mindful of social distancing, which was appreciated.

My almost thirty year-old furnace died, suddenly. Champaign Heating & Air responded immediately,…read moreand sent someone out that same day. The technician was frank and honest with me about the cost of repairing the furnace versus getting a new one. The price he quoted seemed reasonable, so I opted for the new one, and they installed it handily. I'm warm! Thank you, Champaign Heating & Air!

Wow prompt, fast, very good service. John was very helpful and friendly. Even had a dog biscuit for…read moreNickel!! Reasonable price. We have used them often and will definitely continue to do so.

We called Ray's about our AC, and on the first visit the technician noted the refrigerant was low…read more I'd also asked them to look at a fan switch issue, but that didn't get addressed during that visit -- I had to call back to make sure both the fan switch and the low refrigerant actually got handled, which happened on a second visit when they added R-22. Within 24 hours, the system iced up badly. They came back a third time, but instead of tracking down why it had iced up again right after being refilled, the technician spent a couple hours cleaning the coils and defrosting the unit -- never mentioning that the fresh refrigerant likely wasn't holding due to a leak -- and left us with a "let's see how it goes and see if it gets to temp." To be fair, the person who came out to quote us on a full replacement was great, and Ray's has generally been responsive whenever we've called. But after this particular repair experience, we won't be using them for the replacement unit or again for service work.

Tim is professional and honest. Working hard. Having his service is a pleasant experience!read more

Fantastic communication! Quick response! Showed up on time!…read more Our heater quit working and he had us fixed within minutes! Prices are very decent but the response time, communication and professionalism was definitely a great experience! I absolutely recommend this company for all your hvac needs!!! Thank You, Thank You, Thank You!!!!

We received a quote to replace our HVAC system including the water heater. The quote was good, so…read morewe went ahead with the installation. They had a special deal going on that included a free furnace with the purchase of an air conditioner. The install was scheduled the next week, went very well. The techs were efficient, friendly, and did a great job. We just got a call the 3rd week of March that they wanted to come out and double check the A/C unit before the summer cooling season and they performed the checks and everything is good to go. I highly recommend them.

Once again I have had excellent service from them. They had to replace a faulty part. They were…read moreefficient, prompt and helpful.

Quick repair but I can't give them more stars: they were prepared to walk into my house without…read moremasks and unvaccinated. It's unconscionable. One of the repair people didn't even have a mask on them at all. Grocery stores might be fine with maskless masses but the threat of disease is real. I'm sure this review will make many excited to hire Jesse, but I hope it's a warning for the rest.

Replaced a $135 part on my furnace twice in one year but both techs called it a different name…read more When I found out, I talked to Charlie (the owner) about me getting a defective part and if he could get his distributor to compensate me. He asked "Who will pay for a tech's time to drive over to the distributor to attempt this?" I was floored. It should have been done when the tech went to get it in the first place. I guess Jesse's is all about the bottom line and not about customer service. It gets better; I kept the old part and my new HVAC service tested it and said to keep it--it is still good.

Tim Morse is a fantastic plumber, put in a new HVAC system and took care of all problems. he…read moreresponds immediately and is now my forever plumber!

We first used the services of Tim Morse a number of years ago when he installed a central AC unit…read morefor our century-old home--a system that uses high-pressure air that comes through small, flexible tubes that run through the walls and above the ceilings (since we have no existing ducts). We have been quite happy with the system. We have also had them check out our relatively new hot-water heating boiler and pumps, and have needed help with a handful of other items whose nature I have forgotten. Within the past year, I had a concern about our AC and called Morse. Tim came out the next day, fixed it, and didn't charge me at all because he had been able to do it so quickly. Wow! I have almost always been surprised at how quickly they are willing to see us--usually within a few days, if not the next day. Tim just now left after checking out what I thought was a problem in our heating system. Every HVAC professional who has looked at our hot-water heating system has uttered expletives at how stupidly it was designed (alas, we had a friend do it, and I think he must have been smoking something weird at the time). Tim is the first person who has been able (or perhaps was willing to take the time) to trace inlet and outlet pipes in order to show me where the water in each pipe is supposed to go, and why certain configurations in our system are insanely wrong. FINALLY I understand! Here's the thing: When I asked Tim if he thought I should hire him to cut out and reroute a few pipes that clearly are configured incorrectly, as well as reposition a couple of gizmos that are in the wrong place, he quickly replied, "No, if it seems to be working OK [as it has for perhaps a dozen years], I think it's best just to leave it alone." He could have gotten a relatively lucrative job out of me just by giving an affirmative answer, but he didn't. THAT's what I call integrity!