I've been coming for over 4 years now - hard to believe I haven't reviewed this place so this is…read morelong overdue. The level of service is amazing. I still remember my first visit - I was really determined to quit smoking but unhappy with the mod I bought online. The staff checked my mod which we deemed was defective. I found another one here, affordable, & juices I loved. Needless to say, I've not once picked up the stinky sticks since. I moved away for a few years & upon coming back to Chicago, I'm happy to be back. Same great service, selection, & prices. Recently, I stopped in on Sunday, desperate. The tank on my mod was leaking all over the place & I knew a replacement was due. Joseph recommended me the perfect tank, coils to go with, & of course, I had to get another bottle of some juice. (Also recommended but a new favorite!) if you're thinking about dropping cigarettes or already enjoy vaping, pay this place a visit. While it may look small, the selection's great, prices are affordable, & service is stellar.

I found Vape312 while driving and searching Apple Maps for a simple search of the term "vape." I'm…read morenew to Chicago so needed a new place to rely on I couldn't have been happier with my quick decision to visit this shop. The man working today (I wish I would've grabbed his name) was one of the most friendly, helpful and knowledgeable store associates I've ever interacted with. Coming from a history of marketing, sales and retail management, I appreciated this to no end. Vape312 operates a clean, comforting and "current" store design & has a wide variety of products and solutions for everyone, and I back the opinion that even those who are beginners could walk in and confidently walk out with a solution specifically tailored to them (thanks to the awesome staff). I was even told a little about how hard working and passionate the owners are, and I absolutely do not doubt that as fact. It is evident in the brand they are creating. If you are looking for a vape shop in Chicago, the search can be overwhelming. But please take my word for it that this place is the place to be!

Their vapes are amazingly priced and great service! They have a ton of selections! Everything is…read moremodern and up to date even can earn points!

When the cashier told me the price of a product, I said that it was too expensive for me, then said…read more"have a good day, sorry for wasting your time!" He replied "the price is right there, you could've read it," then just stared at me as I walked out. The price labels were tiny and I couldn't read them. The cashier was also on a call on speakerphone while I was in there - said it was his friend. That's totally cool, but he was asking them (presumably his manager) if the store had the product I wanted and then asked me to find it myself and point it out. I had asked about weed edibles, which they have a whole shelf of. He didn't seem to believe they had any until the guy on the phone said so, but they have 20+ products. Maybe I just caught him on an off-day. Maybe he's a new employee. Either way, I left feeling disrespected and don't plan on returning.

Horrible customer service, proprietor yapped for 20 minutes with customer before me and ignored my…read morepresence. I left and nothing from the guy behind the counter. Worthless place! Skip it! The counter guy expounded on the badness of Jews and Zionism right before I left! Disgraceful.

Whatever you're in the market for, these guys have got it. Great shop, great service!read more

This hookah shop used to be the only one on Halsted until a competitor opened up nearby. However,…read morethis place clearly knows how to serve their customers. My friend asked for them to get Afzal brand tobacco a few months back and on this trip we saw Afzal brand. I mentioned Afzal Mango is very good and he said they could order that for me. I don't live in the area, but they mentioned they have a couple shops in other neighborhoods near me. I appreciated the customer service and how willing they were to accommodate my flavor/brand choice. The BEST part was that the owner offered us to smoke with him in the shop. They don't offer to the public, but the man was very nice and packed a hookah for us - watermelon mint. It was quite good and I'll definitely get that flavor next time. Thanks Majid! 5/5 from me! Great job standing out from the competitors, my friend who lives in the area will be loyal to this store.

Live nearby and come by occasionally. last three times I've tried to come in the guy who works the…read morecounter has left the "be back in 15 mins" sign up and disappears for roughly an hour. By the time he comes back there is always a crowd of pissed off people outside the business.

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

They never answer the phone and even though they open at 10 am they locked the doors for half an…read morehour. Not reliable.

This place has everything from budget friendly options to high-end stuff to build out your dream…read moresmoke kit. The staff are friendly and it's well laid out.

Is everyone afraid to write here or something? Tell me you've never rolled a fag?…read more The selection of rolling papers here is amazing and they're ok key with pricing compared to the other stores that cost 2x more. They must have 20 types of Rizzlas...And they have the prettiest glass to But I prefer smoking my tobacco from the greek in paper rather than a pipe. They've got some hooka's that I'm going to price shop compared to some neighborhood ethnic stores(andersonville, devon ave) and after the Yelp Hookah dinner - maybe we'll all go shop together!

They charged my card 3 times and told me the charges would go away after the weekend. They didn't…read moreso I went back to get my money back and they told me to come back the next day so they can "work it out with the bank." Would never ever return to this place.

First time here. Was the only smoke shop in the area open on Labor day which was nice. They have…read moresome great wraps and cbd products, Ansar helped and was super nice and helpful. Will definitely return!

Curly brown hair guy over charged my puchase. I bought elf bar vape while paid cash 33$ and then I…read morewanna to get my receipt. He don't give me my receipt. What kind of place doesn't give me the receipt of the purchase? I never recommend awful customer service

Great service thank you for taking time to explain all options. Came in for new vape pen and Noe…read moredid a great job of walking me through my options. Very patient and helped me put everything together!