Very reliable, trustworthy, experienced, and inexpensive. Any time I've had a problem with my car,…read morethey're able to fix it quickly and effectively. I have no doubt that they know what they're doing, and that I'm not getting ripped off. Kurt/Kirk (not sure what his name is) is always very helpful. I'll definitely bring my car here the next time there's a problem, but hopefully that wont be for a while!

Awesome work! Always friendly, focus on the issue at hand. We've been going here for over 5…read moreyears, never had to bring our vehicles back after any work was done. Same day service 95% of the time. We trust this place!!!!!

Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

I'm not sure what the deal with service was today usually there are people active and trying to…read moresell cars. Today, it did not seem like anyone was attentive. One guy was chilling in the back seat of one of the display cars too. Once we did get help he was great and not too pushy.

My neighborhood mechanic who took a minor setback on my car and corrected it in minutes. The staff…read morewas friendly and eager to assist me when I arrived. I even took a picture with the mechanic. He wouldn't take a tip. Instead he opted for a good review. And that's what I'm giving them.

This business was ridiculous for making me wear a mask when NOBODY else wore one. The guy (manager)…read moretold me I made his customer uncomfortable for not wearing a mask. His customer was NOT wearing a mask, his inspector was NOT wearing a mask. I let him know I was fully vaccinated but they told me to stay outside of the building to wait for the inspection to be completed or go somewhere else. WHAT? Or was it because I'm Asian I must be infected? I have a video proof of everything. Even the lone customer (who did not have to wear a mask) told me he did "not understand either". This is nothing short of discrimination. Good One Automotive Auto Repair 20375 FM 1093 Richmond, TX 77407

If you live in Houston, you know driving around in the highways can be a little hazardous. Be it…read morecrazy drivers, pot holes or flying debris, sometimes you can't help but run into issues from time to time. I've been the victim of random debris jumping out at me with no place for me to escape running over it. With my current vehicle, I have ran over things that have damaged my front bumper. I can always tell that it wouldn't be worth filing a claim with my insurance because the repair costs less than my deductible. I found this spot very close to my house and both times I have been there, they have been able to make the repairs quickly and at a reasonable price. Pay with cash and you'll get an even better price. Customer service has always been very friendly and they communicate nicely from start to finish. I highly recommend this place for any collision needs.

A lady hit my car and she didn't want to be responsible for the accident; so I took the car with Mr…read moreVaquero and he was very understanding and gave me an affordable quote, but fortunately the other parties' insurance accepted the claim and handled the appraisal for the repairs of the damages, the other party didn't take responsibility for one small dent on the rocker panel but the shop still fixed it for me, Mr.Vaquero stands by his work and will always provide quality results. The insurance estimated the repair would take 7 days but Mr.Vaquero's shop had the car ready in 4 days. My car looks great, even if the paint was old , they matched it exactly... no signs of the accident left Thanks so much !! One more time this shop did not disappoint, I'm a happy and grateful customer. And believe me this is a honest paint and collision repair shop.

Always a great experience. Friendly and professional staff…read more You are in great hands with Kelly and Dillan.

Great place. I have…read moreused the shop several times for repairs on my truck. Each time the guys were fair priced, professional and a great bunch to deal with. They were honest with the needed repairs and even apologized one time for having to charge for some cleaning supplies, they used to clean up my truck from an oil leak I had. I was shocked they even took the time to clean up all the oil and thought these guys are great for even doing that. Oh and they had the oil leak repaired in one day. If you want fast, professional and honest car mechanic, I highly recommend these guys.

Pricey but good work. I had my vehicle towed here and transmission was rebuilt. Also had suspension…read morefront end work completed at a later time. Not the cheapest but I have had not issues with my vehicle 6 months now.

I got my transmission repaired here and not even a month after I had to take it back because it was…read moreleaking.. they lost or didn't care to put all my plastic clips back on my car so the plastic underneath the car was dragging.. fast forward a year later transmission still leaking so I take it to another shop.. only to find out that they used a cheap paper gasket to seal my transmission.. and the gasket didn't even line up they put their own holes in it.. I don't even wanna say how much I spent but stay away!!

Honest and very reliable! Not many good mechanic shops left out there that do honest good work. I…read morerecommend Kent for auto work 100%!

Was in and out to purchase my first bike (Honda grom ) customer service was a 10/10 , couldn't…read morehad picked a better shop & sales rep !

I wanted to thank my friend Chuck and Rob, they were both a huge help with my first purchase of a…read moremotorcycle. I had absolutely no knowledge of motorcycles and they helped me above and beyond. Rob is a stand up guy and he upholds the integrity of Stubbs. Originally I was skeptical and didn't want to deal with dealerships along with the atypical sales person. Now I found a dealership that puts those thoughts to rest. Thank you Rob and Stubbs.