Dr. Weinberg is terrific! Patient, a sense of humor! His office seems to me to be equipped with up…read moreto date technology. I couldn't recommend a better optometrist than Dr. Weinberg!

The actual doctor was great!!!! His office staff not so much. I had my appointment over a month ago…read moreand I still haven't gotten my contacts that I paid for!!! I keep calling but the billing lady is always out of office or the office is closed/on lunch? My appointment in itself was an absolute tragedy. I've been going to the eye doctor for over 15 years so I have a pretty good idea of how an appointment should run. I first go to do the basic eye testing (little house on prairie machine...pics of the eyes etc.) the doctors assistant running my tests had no idea what she was doing. She didn't tell me to take my contacts out and when I said something she just handed me a contact case and some empty contact solution bottle. No sink, no form of sanitation, no mirror, NOTHING. When I saw actual optometrist everything was fine...but the check out process was a NIGHTMARE. No one in the office knew how to run insurance, they forgot my credit card in the back room twice, they did t know how to give me a receipt, and this entire process took over an hour! I paid for my contacts but have yet to receive anything and it's been over a MONTH. The lady that does the billing is never in the office because everytime I've tried to call to check on the status of my contacts she's never there!! And she never calls me back! I just want my contacts. I hope they see this and finally get back to me. Last time I called was today at 1:30 and the voicemail box said they were "on lunch"??? Ridiculous.

What a disappointment and surprise to find out East End has closed. I was a patient of the Kerns…read morefor 8 years. I wish them well and thank both doctors for the years of wonderful care.

This business is now closed, they gave no notice to any current patients. I had been receiving…read moreconfirmation emails and texts for my upcoming appointments and when I showed up for the appointment there was a sign on the door saying they're permanently closed. Disappointed.

True professionals…read more It's a pleasure to be treated at the Gaddie Eye Center... The staff and doctors are courteous, professional, knowledgeable and take as much time as you need Fantastic place!

it was management and billing that was really screwed up. Management was incompetent. They never…read morecould get my I paid the bill in full for the exam and the glasses and then seven months later I got a bill for almost $300. I was told on the date of the exam that my wouldn't pay so I paid the total full. Paxton and the technician were fine. It's just the front desk that doesn't know what it's doing.

Went here for a 2nd opinion. So glad I did! Dr. McNulty was awesome. He listened to my issue and…read morepast visit experience and did a very thorough job at figuring out what I had going on. He explains things very well and will spend the time with you to make sure you understand things. Still working through the best options for my issue but I love the fact that "good enough" is not an option for him. Would highly recommend.

The care team here is exceptional. This is the best experience with eye care that I have had since…read moreI moved to KY six years ago. I am a diabetic and the Doctor knowledgeably answered all my questions. We were not pushed into purchasing glasses with minuscule prescription changes which was refreshing. Overall excellent experience.

I recently paid a visit to Dr. Cassol on the recommendation of my optometrist and primary care…read morephysician. At my (exact age to not be revealed), they said it's a good idea to have them checked for cataracts. Once contact it was only a couple of weeks before my appointment. Being one that likes early appointments, I selected 8am and arrived about 7:45 and I was lucky that they let me in (it was, like, seriously cold outside). After a bit of paperwork I was taken into an intake room of sorts where of the staff members (Caitlin?) took some information and dilated my eyes. Having your eyes dilated is not a pleasant thing, but I knew it was going to happen. Drops in the eyes and about 10 minutes later I was seeing colours I'd never seen before....and then they start shining REALLY BRIGHT light into your eyes. It is, at once, the most brilliant light you've ever seen as well as the some of the most painful. (it made sense in my mind). After they're done visually torturing your eyes you're taken to a very nice little waiting area before you see Dr. Cassol. The waiting area has some comfortable chairs, a coffee maker, and a small refrigerator with small bottles of water. It's also nicely decorate and not over-done. There's a television, as well. I didn't wait very long (maybe 10 minutes) before I was taken back to see the good doctor. Dr. Cassol reviewed the results of the tests that the previous eye-torturers did and asked a few questions. He took the time to understand why I was there and looked into my eyes again. After a brief exam he said that everything look well and that my eyes tested at 20/15 (better than I had anticipated) and said he'd see me back in two years. For an 8:00 a.m. appointment, this went very well and I was out the door before 9:00 a.m. I wish all my appointments went so smoothly! All of the staff were friendly and professional, Dr Cassol's expertise showed through, and the facility is very laid back and relaxed. My first visit to Cassol Eye was a great experience. See you again in two years!

I had dbl cataract surgery. From the moment I entered the office the staff was great made me feel…read morecomfortable and were very helpful. Dr. Cassol was really a nice change he took his time explained everything including the prep for the surgery. The surgery was scheduled for the following week 1 eye a day between and then the other eye then. more follow up with the DR. It went exactly as he said it would I feel like new after this procedure. All I can say is a huge Thank You to DR Cassol and his staff along with the nurses and dr. at the surgery center

I tried to make an appointment for 3 days. They either called me back and put me on hold or said…read morethey would call me back and never did. I finally gave up.

My husband finally decided to get his cataracts taken care of and we asked numerous people who they…read morewould recommend. The name Frank Burns kept coming up so we decided to visit him. He has now fixed one of my husband's cataracts and the other eye will be fixed in a few days. First, it is apparent that Dr. Burns is quite knowledgeable and has his patient's best interest at heart. The office staff are all very friendly and very efficient, which they have to be for the way patients are rotated through, it is really quite amazing. At any given time there are 8-9 patients in the back, some in a second waiting room where one waits after being seen by assistants and before seeing the doctor. Time with the physician is brief, with most of your visit being with an assistant. I must say that Dr. Burns and his staff were very kind and accommodating when on the eve and morning of my husband's surgery I had some frightening (and potentially dangerous) eye issues. Dr. Burns told me to call his office immediately after my husband's surgery and tell them to get me in the next day. I was not even a patient of his at that time! Despite the very long time a visit takes (was an hour and a half yesterday for hubby's second follow up appointment), I would still recommend him. I have made an appointment for a vision and eye exam for myself; should my opinion change after that, I will update my review.

DR. Schwartz & staff are very friendly. appointments are always on time. He has up to date…read moreequipment and makes sure you understand all aspects of the exams. I will continue going to Dr. Schwartz and would recommend him to my family and friends! MIKE. T.

I have seen Dr. Schwartz for a few years. He is professional, thorough, and kind. He does a great…read morejob explaining everything and addressing my concerns. I'm particularly appreciative of being able to make an appointment at 5pm!

This review is nothing against the quality of medical care. However, this office is needs to be…read morecompletely retrained. Customer service, empathy or concern for actually following their own established policies seems to be selective. At the very minimum the staff is rude and biased. At the horrendously worst they are racially judgmental. Speaking very calm I was told that I was getting loud and angry. Immediately I was told that no longer discussion was warranted and that I needed to talk to the office manager due to my "heated and loud" demeanor. I deal in conflict management daily at my job and even informed the clerk that I was displeased at the situation, but that a disagreeing perspective does not equate to loud or even angry in tone. I have had mixed experiences with the staff during my 15 plus years of treatment, but have never been treated like this. There generally has been a feeling of greater than thou or elitism instead of an everyone is welcome attitude. I at first equated that to having government insurance. I now have exceptional corporate insurance and treatment was not any different. I would have left and went elsewhere a long time ago if not for the care I received from my doctor. Dr. Woodruff has always been incredibly kind and caring. However, I will not be stereotyped. I am the very last to bring classism, race or any other type of prejudiced accusations into a situation unjustly but today's experience was putrid. To the office's credit, I could have been seen and dealt with the attitudes if I myself had been to my appointment exactly on time or early. That is on me. I fully take that responsibility. Oh well. I may make a BBB complaint as well but there are plenty other eyecare facilities. My treatment will have to be postponed for another month or so and I am thankful it wasn't excessively, medically urgent. Except for possibly picking up my records; I will NOT be back her again. Sad.

Really like The Eye Care Institute. I have very severe myopia and trying to find contact lens that…read morework for me is a huge challenge. Dr. Woodruff is great and works with you to get the best vision you can. I had to try a few different manufacturers of contact lenses to find a new, good fit! i would recommend them for your eye care needs!