DO NOT GO HERE!!!!!! Horrible experience every time I go but tried to go back again because I need…read moreto order contacts. They refused to extend my prescription and made my come in to get it renewed. I have a have a 4 month old baby and got a babysitter for my appointment at 2:30. I arrived 15 minutes early and they told me my appointment was actually at 2. It was not! They then tell me that they can not see me because the Dr. is seeing another patient. The patient ended up being someone the WORKED THERE. They could have easily seen me. The Dr. was standing there doing NOTHING. Instead she offered me contacts THAT AREN'T EVEN MY PERSCRIPTION. How is that better than just extending my prescription so I can order new contacts?! ALSO I had to call multiple times to make this apppointment and was hung up on twice. WILL NEVER RETURN!!!!!

I strongly advise others to avoid the Pearle Vision store at 1758 S Hanley Rd, St. Louis, MO 63144…read morebased on my extremely poor experience over the past three months. In December 2024, I ordered a pair of progressive prescription lenses, using my own frame. I paid $571 out of pocket after applying my EyeMed insurance benefit, and to this day, I have not received a single usable pair of glasses. The first set of lenses caused double vision and had to be remade--Pearle Vision's own doctor confirmed that my prescription was accurate and suspected incorrect optical measurements. I received the remade lenses sometime in February, but they still didn't work. After another eye exam in early March, I was again told it was likely a lens or measurement issue. I completed a remeasurement on March 6, and was told the lenses would be remade again. When I followed up on March 28, I was shocked to learn that nothing had been done--the staff member who helped me had left the store, and my case had simply been dropped. I also later found out that the original store manager had left, which may explain the disorganization--but it does not excuse the failure to properly hand over customer cases or communicate with me. To make things worse, when I returned to the store to ask for a refund, the new manager told me it was store policy not to give refunds--a policy I was never informed of at the time of purchase. When I asked her to speak with her supervisor, she told me she couldn't make the call because the supervisor was located "in another part of the country." This was at 12pm noon, during business hours across all U.S. time zones, so the explanation made no sense to me. She told me I'd have to wait three business days, despite the fact that I was standing there in the store--having taken time off work and come out in the rain to try to resolve this issue. Rather than showing any willingness to help, the manager simply said, "We're done here," and asked me to leave the store. I did not feel she took my situation seriously or made any sincere effort to resolve the problem. I have already returned the non-working lenses to the store, but I am now out $571, have no working glasses, and have also lost my EyeMed vision benefit. I will be contacting Pearle Vision corporate, EyeMed, my credit card company, and consumer protection agencies to report this experience and request a full refund and insurance benefit reinstatement. If you care about your vision, your time, or being treated with basic respect as a customer, I strongly recommend avoiding this store.

I called, checked to make sure my new insurance would work, and made an appointment. I'm a teacher;…read moreit's difficult to make appointments, so I was glad I found a time. I show up...nope, not on the books, no appointment. They DID show that I had called and updated my insurance, but no appointment. They clearly screwed up. And yet...There was no apology, no attempt to squeeze me in, nothing. The office manager guy displayed absolutely no regret. I will find a new eye doctor - I highly suggest avoiding this place, if only to avoid having to deal with this guy.

I was very impressed with Mercy Eye Care in Hampton Village. Dr. Wilcox was very kind and thorough…read morewith the eye exam.

Great store! Doctor is highly qualified, staff is pleasant, great selection from bargain to…read moredesigner frames. Recommend scheduling an appointment as has peak times. In and out fairly quick!

The worst place. They gave an a eye exam got my glasses and contacts and it was wrong…read moreprescription!! Took another 3 weeks for them to give me another eye exam. Had to wait for them to order my contacts and remake my glasses. On last visit after over two months!! I also heard another mother bringing her kid back because he can not see out of his glasses and has had to miss school because of it

Professional, skilled and caring practice where your eye health is priority. Patients are treated…read morewith respect and questions are always answered fully and explained so the patient walks out with an understanding of how their body/eyes work. Highly recommend- I will never go anywhere else.

I needed a good Optometric Service since my previous Optomologist claimed they no longer took…read moreHumana Medicare. When requested, they also lost my wife's and my records when I requested them. Rosenthal took me right away and found that my Diabetic Cataracts had become so bad over the year since my last exam, that I needed new lenses. They referred me to the proper Surgeon and I had my lenses replaced. I went from 20/270 to 20/30. I would highly recommend Rosenthal for your eyes!

Another eye problem crept up and I was able to get in the same day! I saw Dr Ernst who was…read morefantastic and sent in a prescription to solve the problem.

Family Eye Care of O'Fallon help us through a mini eye emergency, while we were 6 hours from home…read more Angie was so helpful and the entire team made you feel at home even though we were far away. Their kindness was beyond measure. Thank you!

Another awesome appointment! I love Dr. Lisa Hagar. She's thorough and explains the results of the…read moreeye exams. She takes her time and makes sure she's answered any questions. The prices are fair and there's a nice selection of frames, to include sunglasses. I wear bifocals and they fine tuned my glasses. I wouldn't go anywhere else!

You Must Have an appointment to be seen. No walk in. It is…read morenot stated in their website or on their Facebook page .

I went to the South County store with a coupon for $60 for one pair of glasses and ended up…read moreordering sunglasses as well. J.C. Penney messed up the sunglass order not once, but twice. At that point, I told them to forget the sunglasses I would just take the glasses. Even though it was their error, the sales rep was not going to refund me until I threatened to call corporate office. Then, I was told that since I had purchased 2 pair of glasses, my coupon no longer applied. So, I ended up paying $200 for a fairly cheap pair of glasses. I called in to customer service to report it and they transferred me to someone else....and never did get the issue resolved. Customer service at that location is horrible. Worst experience I've ever had. DO NOT GO!!!

Note: this review is for the location in West County mall…read more Took my mom to get her new glasses which is usually not an easy task. However I was pleasantly surprised today as Josh is totally awesome!! He was not only very patient with my mom's trying on different frames, but also looked for every discount we were eligible for. He was so friendly and fun to talk to and attentive to my mom's requests. Josh really made our day!