This location is very convenient for me, but when the chips were down (my glasses being run over by…read morea car before the weekend), less than helpful. Seems like Saturday they have no coverage or doctors, and the current person on desk is too new to do anything, in which case he shouldn't be on desk alone. He told me he couldn't do sales, when all I wanted was a repeat orderof the same frames and lenses... what's the point. Those were cute frames, so I'll try again monday, but disappointed and blurred vision til then.

Purchased prescription sunglasses. I like to keep the original lenses and pop those back in after…read morethe prescription changes and then have the option to sell the glasses. When spending around $200 for a pair of sunglasses before then lenses seems like a good idea. They said the lenses were not included with the sun glass frames. Long story short, they charge for the frames and lenses then didn't want to provide the lenses. Had to utilize the BBB to get the original lenses. The eye exams and doctors are good but the sales and sales service should be used with caution.

Exam: Eye exam, contact exam, retinal imaging…read more Contacts: Precision 1 (Alcon) one a day contacts Pros: exam was great! doctor was very knowledgeable and gave me suggestions to help with allergies and dry eyes. Also, my last doctor, not at this location, said I wasnt a great candidate for contacts. However, this doctor actually did the exam and gave me some great alternatives in contacts. Loved that he had suggestions and listened to my wants while also giving his professional opinion. I ws in and out of the place. Dr. Was masked and gloved when doing my exam!!!! Cons: there was an older white woman working at the front who came from behind the counter to watch a Black couple look at glasses. She was literally staring at them. The other person at the desk had to call her to help another customer who was trying to get her attention. The couple did not steal. Overall though, the experience was really pleasant I would come back!

As I stated on other reviews, I don't like eye wear shopping. But since I do need to see, alas, I…read moremust. Moseyed into Visionworks before Christmas. Tried on several pairs that either I liked, my daughter didn't or vice versa. The salesperson assisting me suggested the pair I ultimately purchased. She was patient and explained why this pair suited my face shape and size. She asked if I belonged to various groups and I was able to take advantage of an unadvertised discount. They were still pricey though! Glasses arrived and they look and fit great. I get lots of compliments on them. Customer service during and after the sale has been excellent. I've gone by another time since receiving my glasses. Don't "overlook" Visionworks when looking for eyewear.

I see my regular ophthalmologist every 6 months and get a vision test every year. I am made foolish…read moreif I cannot see quickly the difference between field one and field two to the point that I refuse a vision test. An ad on TV convinced me to have my vision tested by Success Vision Express, which store was 25 miles from my home! The exam was eye opening. Professional, not rushed, the Optometrist explained patiently discrepancies in my vision and gave his opinion whether I needed glasses or not. I am going to have my vision tested THERE every year from now on, I trust them !

I had a wonderful experience with Quen! She was incredibly kind, patient, and took the time to…read moreexplain everything thoroughly so I understood all of my options. The entire process was fast and efficient, but I never felt rushed. Great customer service is hard to find, and Quen truly went above and beyond. I really appreciate all of her help and highly recommend asking for her!

I always love going to Black optical, which was formally called the Eye Bar. Our whole family has…read moregotten glasses there, very nice frames, and they always helped when there was trouble with any product. I would highly recommend going to Black optical formally by the Eye Bar for any of your glasses or sunglasses needs

I've been buying glasses here for years, even before I could afford it. LOL. But my glasses from…read moreEye Bar/Black Optical have been true investments. This is an optical place for people who truly view their eyewear as jewelry. All three I've purchased (over the course of almost a decade) are ones I regularly wear. The glasses simply don't break like the ones I've bought elsewhere. And when they have small issues--chips, uncomfy nosepads--the folks here take care of them almost always without charge. Black Optical is a story of "you get what you pay for" in every sense.

I went in for a contact lens exam and was completely upfront about my history and I had worn lenses…read morelonger than recommended in the past due to financial constraints. I made it equally clear that my situation has changed and I was ready to purchase new lenses and follow proper care moving forward. Instead of working with me, the doctor made an assumption about my future behavior and refused to fit me for contacts or provide trial lenses at all. There was no effort to discuss options, no attempt to find a safe path forward, just a blanket refusal based on a past circumstance I had already addressed. The outcome is exactly what any responsible provider should want to avoid: I left without updated lenses and am still using old ones. Being honest about a prior hardship resulted in being denied care, which is both dismissive and counterproductive to patient health. I would strongly caution others about this experience. I could not recommend this doctor under any circumstances!

Been going around with them for more than 6 months on contacts lenses that do not work. They have…read moregiven me contact lense prescriptions 3 different times that do not work and then when I return to get them corrected they want to charge me again for returning. I am at a point of finding a different doctor to look at the prescription and figure out what is correct. They set a time to see the doctor and I never end up seeing the doctor for and just the contact lense person who ends up with the completely wrong lenses. Tried of not being able to see correctly.

I worked with Alina and it was a great experience. When I told her I was a retired teacher she…read moretold me about a teacher who inspired her. I was there quite awhile picking out new glasses. I noticed a few people coming in and Alina, or one of the other employees, addressed the people by name. Alina told me that Eyewearhaus has a, "Mayberry" feel to it. Well done

I've been a patron of EyeWearHaus for a dozen years. I'm very happy with the value -- both top…read morequality choices for glasses that I wasn't able to find elsewhere and even more with the exceptional, A+ service that I get every time I visit. The staff has never pressured me on sales or features to buy, instead they ask what I'm looking for and suggest alternatives from their unique lines, and offer their thoughts on which of my choices will look best on me. I appreciate the focus on customer service and understanding what I want, which unfortunately seems to be harder and harder to find.

Sandy at Erker's provides top notch service! She brings almost 2 decades of experience towards…read morehelping the customer feel confident, beautiful, comfortable, and happy with their eyewear selection. She goes above and beyond every time I am in the store. Shirley also offers an expert opinion on what looks best on and helped me select the best eyewear for my vision needs. Two incredibly knowledgeable and trustworthy women! It was a true pleasure working with them both. I'm a loyal Erker's customer for life!!

After a less than stellar experience at competitor Clarkson Eyecare, our family decided to try out…read moreErker's Eyewear, in Clayton. We had a great experience! You definitely pay a premium for both the quality of the staff and the location, but it is worth it. Dr. Daniel Ethakoti was knowledgeable and had great bedside manner, and Sandy in the glasses section was great as well. The interior is spacious and modern. We will be back!

A very good experience and excellent customer service…read more The location is in the St. Louis Galleria Mall on the second floor. Signage is excellent. When my son was looking for a new pair of glasses, he started here. He already had his prescription and wanted to look over frames. They have a wide selection and was really surprised how good it actually was. Service really stood out to me on the time the employee spent with my son looking at different frames. Ultimately, he decided to purchase elsewhere, but it was an extremely good experience service wise. The price point I felt was affordable considering these days optometry services have skyrocketed. Who knows in the future with my son living in St. Louis if he may return, but there was nothing negative whatsoever about our visit. He was treated very well and I would recommend.

This LensCrafters is not what it use to be. I feel bad that I have to take a star away from them,…read morebut the customer service has declined on my last visit. Prior visits the sales associates were hustling and bustling helping you find the perfect frame. Now, they just sit at their desk or stand around and talk to each other. After I made my selection, all by myself, her attitude was condescending as she checked me out. Don't talk down to your customer, we're why you have a job and are there working. I also saw a difference in the quality of frames that were on display. I know Luxottica owns LensCrafters and many of the brands they offer in the store. So it was disappointing to see a drop in the product quality. When my glasses were ready and I came in to pick them up, the service wasn't much better. They handed them to me and asked if I could see clearly. I was so tempted to say, "Yes, I can see I will not be coming back here for future frames." Seriously, they truly did deserve a 2 Star rating, but I like Antoine Eye Care that is attached to the store. That is why I only dropped them to a 3 Star rating. In the future, I get my eyes checked at Antoine and take my prescription somewhere else.