I had my annual eye appointment yesterday and things couldn't have gone better! The person at the…read morefront desk was extremely courteous and helpful with checking me in. I got there a little early but it wasn't long until I was seen. While I waited, I inquired about some sunglasses and she went above and beyond in pricing them at cost with and without insurance! She was thorough in explaining everything that would be covered and even recommended some things that would enhance my vision even more! It wasn't long until I was called back to do some standard tests before seeing Dr.Woodyard. While I didn't catch the gentleman's name, he too, was very kind and patient in answering any questions I had. Once we finished, Dr. Woodyard came and brought me to a different room to do his tests. He explained each test he'd be doing and never pressured me to do the ones that were optional. I prepared myself because I thought this would be the visit where I'd finally have my eyes dilated or do the other test that's not included with insurance. Instead, he informed me I did the aforementioned test last year, which meant I didn't have to get my eyes dilated if I didn't want to! He did recommend getting either of the tests done every couple years but for now, I was in the clear! We finished and he said there was only a minor change to my vision but it wouldn't be too big of a deal if I chose not to update my script. Upon checking out at the front desk, my current frames came up in discussion. I mentioned how they always fall down even while having them all the way on my face and they offered to switch out the nose pads to silicone, which I never knew could be done! Within an instant, they felt so much better and best of all, didn't slip! The staff was truly a delight and my visit went swimmingly. I highly recommend this location and hope to see you soon to get those sunglasses!

Dr. Woodard & his staff at Crown Vision are first class…read more They were extremely helpful. Dr. Woodward is very Knowledgeable & thorough. He explains things in detail & makes it easy to comprehend.

I'm not sure what my doctor's name was but she was unable to print a copy of my retinal scan. As a…read morediabetic, I have been keeping copies of these images for years, for trend analysis and to provide to my primary care physicians and flight surgeons. She told me she didn't know how to provide a copy for me and that my other doctors wouldn't know what they were looking at anyway. I found this very unprofessional and unresponsive to a patient's needs/request. This was the first time my request has been denied. Since there are so many optometrists/ophthalmologists to choose from, I will be taking my business elsewhere

Every appointment time is busted. I waited for an eye checkup for 45 minutes after my appointment…read morestart time and realized I was excited that it was one of the quicker ones. So if you really don't mind sitting in a room for an hour when you have set an appointment time, then this place is the one for you. I'm thinking about getting lasik just to stop going to the eye doctor.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

A very good experience and excellent customer service…read more The location is in the St. Louis Galleria Mall on the second floor. Signage is excellent. When my son was looking for a new pair of glasses, he started here. He already had his prescription and wanted to look over frames. They have a wide selection and was really surprised how good it actually was. Service really stood out to me on the time the employee spent with my son looking at different frames. Ultimately, he decided to purchase elsewhere, but it was an extremely good experience service wise. The price point I felt was affordable considering these days optometry services have skyrocketed. Who knows in the future with my son living in St. Louis if he may return, but there was nothing negative whatsoever about our visit. He was treated very well and I would recommend.

This LensCrafters is not what it use to be. I feel bad that I have to take a star away from them,…read morebut the customer service has declined on my last visit. Prior visits the sales associates were hustling and bustling helping you find the perfect frame. Now, they just sit at their desk or stand around and talk to each other. After I made my selection, all by myself, her attitude was condescending as she checked me out. Don't talk down to your customer, we're why you have a job and are there working. I also saw a difference in the quality of frames that were on display. I know Luxottica owns LensCrafters and many of the brands they offer in the store. So it was disappointing to see a drop in the product quality. When my glasses were ready and I came in to pick them up, the service wasn't much better. They handed them to me and asked if I could see clearly. I was so tempted to say, "Yes, I can see I will not be coming back here for future frames." Seriously, they truly did deserve a 2 Star rating, but I like Antoine Eye Care that is attached to the store. That is why I only dropped them to a 3 Star rating. In the future, I get my eyes checked at Antoine and take my prescription somewhere else.

Now, I've been to several different optical centers (both commercial and private optometry) and I…read moremust say, I was the most pleased today! Melissa was the sales floor rep and Dr. Serati was the optometrist. Dr. Serati was so nice and friendly. She went above and beyond to explain certain findings for my knowledge (thankfully nothing too scary or extreme!!). Melissa was very polite and helpful as well. The space was clean, organized, and I picked the right time to go as I am not fan of overly busy doctor's appointments. I will definitely be scheduling again for my next appointment.

Unfortunately I had a very negative experience. First of all, I wasn't told prior to my appointment…read morethat it wouldn't be covered by insurance (although they told be they would give me a call back if they had any issues with my insurance). Therefore, I had to pay $100 out of pocket. Secondly, I was given a prescription too high for me and asked if I could be sent my old prescription. I've called three times and still haven't received a copy of my prescription. So $100 spent and no prescription to order contacts. Pretty frustrating.

I came here initially after my previous eye doctor screwed up my glasses and basically said that I…read morehad lied about my prescription. Which makes totally sense. Anyway, I came here...the crew here listened to my plight and was very supportive. I felt heard and just knew that I would walk away with glasses that helped me see. They have a great selection of glasses and will spend as much time as you like looking at them to find your perfect fit. Speaking of, when the glasses come in they will make sure that they fit you properly, give you some special eye glass cleaner that is really good and they tell you that you can come back any time to tighten the glasses. I would love to single out one person in this office but honestly everyone is sweet, caring and patient. I would never go anywhere else and I have sent many of my friends there for their eye glass needs.

Nice staff, professional, easy to make an appointment, great service I am very happy with my new…read moreglasses and would recommend this place to anyone

I had to switch doctors because my previous eye care provider no longer accepts my insurance. I…read morewanted a place with a nice variety of glasses and this place is it. Huge store with many options of Eyewear for the family. Once I saw the selection, I scheduled an appointment for me and my family with staff (you can also schedule online). They were able to accommodate a day and time that could fit everyone in within a reasonable date. The doctor is nice, thorough and really listens to his patients. Staff was friendly, patient and understanding as well. Some staff employee are new and still learning which causes a delay but we are also patient (us adults more than the kids). I totally recommend this place if you are looking for eye glasses as they have nice frames for all price points.

Always go to Ace, shes the best eye tech there. I live in a different state and she made sure I got…read morethe type of glasses that look amazing on me, made sure to pair on time and even went the extra mile to inspect before sending out. Mosr definitely need a raise!!!!!!

Don't bother with this place. They don't take any insurance. They'll kindly tell you that you can…read moresubmit the bill for reimbursement. So you'll pay for the whole visit out of pocket, then find out insurance has an allowed maximum, which is way less than what this place charges. And you're stuck with basically the whole bill. Scam. Don't use them.

I had an appointment with Dr. Adam Wira last week. I also met his wife who works there. They were…read moreboth professional and pleasant to work with. I would recommend Dr. Wira to anyone looking for an eye doctor, and I will be back.