Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

The owner, Dr. P I believe, is one of the rudest, most impatient, nasty people in a vet clinic we…read morehave ever encountered, ANYWHERE! This man loves to talk down to everyone, and his temperament is miserable! What a horrid vet and experience! I would never recommend this vet! Anyone would be better!

I was introduced to Riverside after adopting my puppy from the attached shelter, One Love! With…read moreevery adoption they do a complimentary two week check up and stool sample, ands they are also the ones that performed my pup's spay and intake after her transfer from TN. This office is awesome. It is really a long hike for me out to Scottsville, but I continue taking Freddy here now just because the quality of care is so high. The front desk staff is soooo helpful, kind, and loving towards every pet that walks in the door - same with the practitioners. You never feel as if you're taking up too much of the doctor's time with questions, and they have a great notification system that lets me know when Freddy is due for her boosters or monthly meds. I am hesitant to take her anywhere else since they've known my girl since she was a baby, and it is hard to find really high quality care for our pets! If you're living on the west side and looking for a wonderful care community for your cats, dogs or critters - I would recommend Riverside in a heartbeat!

Dr Muller is an awesome vet. She has always took great care of our animals even when she is busy…read more We thank her a lot for what she does .

They should have Saturday hours for the people who work Monday through Friday…read more Hasten to make an appointment, so I can't say whether they are good or not No night hours No weekend hours Only open from 8 till 5 pm mon-friday Limits the consumer.

My parents always went to Northgate animal hospital even before Dr. Hughes. We have been going also…read morefor several years now and our dogs and cats have gotten the best care. This week we had to say goodbye to our almost 16 year old Scottie, Sophie. It was a heartbreaking decision for our family, she was a sweet pup. Everyone at Northgate was kind and understanding. Today we received the most beautiful sympathy card in the mail from Dr. Hughes and his staff. It made me smile. Thank you for all that you do to care for the 4 legged friends that we love so much.

Amazing vet. Bryce took our dog in right away during a ill visit. He handled our dog with respect…read moreand gave her time to adjust before the exam. She is a very anxious and unsure dog so she was a bit afraid and needed to be muzzle for safety. Im very pleased with his professionalism and the entire staff. Thank you for helping our dog! And getting her updated on all her shots. Will absolutely recommend.

I have been going to this Vet. going on 9 years. Dr. Bryce and his staff have always made me feel…read morewelcome and answer any questions or concerns that I might have. Dr. Bryce takes the time to do full wellness check pretty much every visit for my cat "Snow" and doesn't charge extra. I highly recommend Jefferson Veterinary Hospital for anyone that needs assurance and a piece of mind that their pet which is basically family is in the best care . Eric Scholes Snow 02/04/26

First BEST first impression we've had since moving to NY. We have liked our past vets in the area-…read moreand I feel this one though went above and beyond discussing our pups' chronic issues. Truly had given us new hope for their condition.

Wonderful location, easy free parking, super nice staff. Brand new beautiful practice! Dr Brunson…read moreis very patient and knowledgeable! His staff are kind and friendly, caring.

Horrible Service! They talk poorly about clients where you can hear them, they are rude and…read moredismissive when you ask questions, and when I said I was going to transition to a new vet they stopped honoring prescriptions and cancelled a prescription that I requested and told me to go somewhere else. Then on top of it all - they told me they were not working with me because I was rude. I was never rude and they were perfectly happy to have me coming in and paying them fees - but when I tell them I want my records so I can go somewhere else they decided I was rude and terminated the relationship with me. Will never come here again - their staff do not understand customer service and do not have a desire to make you feel welcome - when they are going to lose the business they cut you off even if that impacts the health of a pet. If you care for your pet - you want a Vet who will put your pet's health above all else and this place just does not seem to have that opinion. I work in healthcare and the joke has always been that the bad healthcare providers value the ABCs (Airway - Billing Method - Can they Pay). This is clearly the opinion of Westside Animal Hospital. And profits before healthcare is never the answer. Horrible - Horrible - Horrible.

We switched our 18 year old kitty to Westside when we got a new puppy who we also take there…read more Unfortunately, our kitty became very sick before we even had our first visit. We called and they took us right away. We had to make the difficult decision to let her go. The Dr. and staff were amazing with our kitty and with us. Dr. Murphy said a beautiful prayer as our girl said goodbye. They gave us the gift of time to say goodbye and made it as supportive as possible. EVERYONE at the practice was amazing and they didn't really know us. The next day we received a beautiful floral arrangement wishing us warm memories to ease our sadness. This compassion and kindness is rare today - Thank you to Dr. Murphy and Team.

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

All of the staff was friendly & knowledgable. Sabrina was especially helpful in making my puppy's…read morefirst vet experience a good one!

Friendly staff, reasonably priced, and Dr. Miller DMV is outstanding!…read moreThank you for all you do for our fur babies