I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

If you live in east Nashville, and you need your car repaired right, there is no better place to…read morego! Will they be the cheapest? Probably not. Will they be the fastest? Again, probably not. But...if you want your car fixed right the first time, with quality parts and a guarantee behind it, there is no better place to go. The owner, Mike, and his service manager Trevor, will make sure your automotive repair experience is everything it's supposed to be. Hats off to an old school repair shop that gets things right

We needed our transfer case replaced due to damage from a road we drove on. They took all the…read moreinformation and we waited for the new transfer case to arrive. They told the truck right in and we had it back the next day. Truck drives like a new truck. They went over everything and kept us up to date on anything they found that needed to be replaced. Thanks to Tony with his expertise and his crew, he has a five star rating. Thank you Frank Torma

Cookeville Collision Center is staffed with people who are very dedicated to repairing cars that…read morehave been involved in an accident. They are very respectful and pretty much bend over backwards to help their customers. Paul, even came in and worked half day on Christmas Eve to ensure we got our car back in time for Christmas. The receptionist, I forgot her name, was very polite and helpful as well. I would recommend Cookeville Collision Center to anyone who needs their services.

My husband took his truck here to be fixed after a car accident, he told them it was making a…read morepopping noise and shaking in the driver side wheel with the other damage. They fixed the bottom damage and did an aliment. Now less than 2 weeks later, we are having to pay to replace the axle that wasn't caught during the inspection of his truck.

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

The drive belt broke on my 2016 Mercedes. Took the car in on a Monday around noon. By early…read moreafternoon they had diagnosed the problem and sent a quote. Price quoted was reasonable and the level of service was way above the norm. By Friday morning, car repaired and ready to go.

Stopped in for an oil change and had a great experience. The owner was upfront, easy to talk to,…read moreand actually took the time to explain details about my engine that most places wouldn't bother with. He also gave me solid recommendations on what my car will need down the line, without trying to upsell me on anything right away. Quick service, fair pricing, and good people. I'll definitely be coming back here for future work. God bless and thank you Hales Repair Group!

I highly recommend Jarrett's auto repair, he is honest, his prices are reasonable and he's…read moreefficient.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

They repaired heater core on my truck did a great job at a reasonable price and in a few days after…read moredropping it off.

B & L Auto is the best repair shop anywhere around Sparta, TN. Knowledgeable, friendly, thorough,…read moreand best of all they are honest! Tough to find a decent, honest business these days, but you can trust your vehicle(s) to B & L. So happy I found them so close by.