They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

B & L Auto is the best repair shop anywhere around Sparta, TN. Knowledgeable, friendly, thorough,…read moreand best of all they are honest! Tough to find a decent, honest business these days, but you can trust your vehicle(s) to B & L. So happy I found them so close by.

Shout out to Elite Automotive..top notch establishment! Special Thanks to KEVIN for always going…read moreout of your way and taking care of us when we come in with our car needs. Kevin is amazing he calls you back if you have a question, he's informative, courteous and honest! You Rock Bro! Can't forget Dana the offie Gal she's so sweet. Makes a difference when calling in somewhere. Thank you, Ma'am! We wouldn't take our car anywhere else! If you have a European car and haven't been to Elite Automotive Y'all gotta change over! Appreciate Y'all Troy & Dez Hendricks

Have took my Bmw here countless times me and my buddy fix ours perfectly fine. Didn't even charge…read moreus that much. Just fix mine again I love elite automotive they're the best

Started a small watermelon farm just to keep busy in retirement. Went here to see about fertilizer…read moreand other materials. Glad I did. Always treated me like a full fledged farmer and have steered me in the right direction in using the right products. And they always help you load up or deliver your purchases quickly. Thanks for making my choice to farm a good one.

Top notch, honest and reliable service. I had lights put on my SXS and was in a pinch to get it…read moredone over a Easter weekend. They pulled through and did an amazing job. I would highly recommend them if you are in the Cookeville/ Putnam County area.

I told them I needed a front drivers wheel bearing replaced. They called me and said it wasnt the…read morebearing it was a some axle shaft. I told them I didnt think it was, but the mechanic insisted it was. I ask the person up front if it wasnt the what the mechanic said it was after the part and work was done and it didn't fix the issue, what then? He said, no charge. I ask, parts and labor, and he said yes. When they called and told me the part they replaced didn't fix the issue, I wasnt surprised. When I picked up my car, I wasnt charged, but after driving my vehicle out the parking lot I immediately heard and felt, literally, that my car was way worse. I will NEVER take my vehicles back to gateway.

Had to go in for a tire rotation. Second visit and again outstanding service. The courtesy,…read morefriendliness and all around professionalism was outstanding. All businesses should emulate Gateway Tire and Service!