I pulled in for air and serendipitously stopped the car with the screw in my tire facing up! The…read morenice kid in there patched me up beautifully on my way out of town to Seattle! That could've been a really crummy trip! I was out of there in 20 minutes!

Called them as the closest tire repair to dentist. They sent out road service truck, changed the…read moretire to temp and followed them to shop to repair original tire! Tech was friendly and delightful. Had to use bathroom-nice and clean! Repaired tire, showed me the iron wedge they pulled! Excellent and fast service! Will be using them forever! Thank you!

Great job and cutomer service. The work turned out fantastic. The employees were very friendly and…read moregood communication. I had other work I needed done and they called a buuisness they knew and arranged for me to getr it fixed at the shop they called right after my work at Aftermath was complete.

I went and had mud flaps put on my 2017 crosstrek and it looks great. I came in on time for my…read moreappointment at 9am and was not out of the door until after 11am. I know they didn't start until I was 45 min into my appointment because I could hear the tools and I could tell what steps they were on by listening. Although it turned out great so I really don't care about timing haha I was not in any rush :) (They were not wearing masks at all so heads up if you have any older or sickly relatives)

AutoMetrics saved my husband's beloved Crystal from becoming a charitable donation. When our 2000…read moreAudi A6 would not start and the diagnostic app didn't give a clue, we took the advice of a friend and turned to the AutoMetrics guys and they nailed it. Our Audis have always been tended by our local dealer and when they abandoned our town, we have had to go to Tri-Cities. We are now sold on staying local again and both our Audis will be trusted to AutoMetrics. Why? It did not take long to get scheduled and they accepted the car early since we were depending on a tow for transport. Communication was outstanding. On the day of Crystal's appointment, we learned right away what the problem was and given the good news that the part and labor wouldn't break the bank. The next day the call came that the repair was complete and the car ready for pick up. Tow-off to pick up was 3 days. This business was easy to work with, friendly, knowledgeable, organized, well equipped, and well staffed.

We recently moved to Yakima and were not sure we would be able to find a shop to take our Volvo. We…read morehad a great shop in Portland so were a bit nervous about finding something as good in Yakima. As it turns out, I believe we found something better. Based on the reviews of AutoMetrics, it seemed that it might be a good fit. A good fit is an understatement! I took our car in this morning for an oil change as well as asking them to check out a possible suspension issue in the front end. Terry and Valentine were both personable and knowledgeable, both taking the time to discuss the suspension issue. Everyone in the shop was friendly and very professional. The shop was one of the cleanest and well organized I've ever seen. Our previous shop in Portland was the exact opposite. Erik went for a test ride with me to assess the suspension issue and immediately had some ideas on what the problem might be. Voila! The oil got changed and the suspension issue turned out to be nothing. Prices were incredibly reasonable and I left with a feeling of confidence knowing our car had been expertly tended to. And to top things off, when I went out to get in my car, I discovered they had washed it! We will definitely go back! Amazing!

Just had truck bed spray liner done. Beto is a master. He even installed mud flaps that I had…read morepurchased through Ford. Awesome!

I had pretty terrible hard water stains on my windows, they got them out and the rest of the car…read morelooks brand new! Can't say enough good things about this place, they are really friendly and reasonably priced, highly recommend.

Huge shoutout to Northwest Autobody for doing an outstanding job on my vehicle. From the start they…read morewere professional, honest, and genuinely great to work with. No gimmicks, no runaround and just straight answers and quality work. They kept me in the loop through the whole process, and when I picked my vehicle up it looked fantastic. You can tell these guys take pride in what they do, and that kind of craftsmanship and integrity is getting harder to find these days. If you ever need body work done, this is the place to go. Hopefully I won't need their services again anytime soon... but if life (or a parking lot) has other plans, I know where to go! Thanks again for the excellent work!

I will start by saying that they are very friendly, but that is all the good I can say. Their work…read moreis par for the course, but certainly nothing special. I dropped my truck off, and it just sat there for 2 weeks before they even touched it. I had to call them and find out what was going on. They told me that they would update me on an ETA on certain days and they never followed through. Again, I had to call them to find out. My vehicle also got broke into in their parking lot while sitting there & things were stolen out of it. There are far better places to go, and I cannot recommend this place to anyone. Borderline horrible experience.

This shop was "recommended" since they do "great work", but my car was in an accident back in March…read moreand went in from my insurance to cover damages. It has been a little less than 3 months with no movement, we called and sent email after email (they told us they never got our emails but after a couple calls replied to our emails a day later) with no update, since a part is on "back order". We called and they told us that they thought we would be getting the part they needed, we told them that is their job. Why should be looking since they are being paid to do the job. We insisted on even getting after market parts just so we can get our vehicle back. We are still waiting for them to return us our vehicle. This place is a joke, do not go here, go somewhere else for better customer service and faster deliverability.

I was in a fender bender in my Ford Escape and it honestly feels like the repairs took less time…read morethan I spent worrying before I brought it in. Steve and team did a fantastic job and if I ever find myself needing body repairs again there is no doubt in my mind where I will go.

Overall pleasant experience. Went in for an oil change but got a thorough check of all fluids,…read moretires, wiper blades, etc., as well as other mechanical matters that drew the technician's attention. Everything was carefully explained and options discussed. Good job.

Ray & Aurelio were fantastic, they were knowledgeable and helpful. The service had great value,…read morethey communicated clearly & discussed all options. Aurelio serviced the sealed transmission of a Volkswagen, resulting in smooth shifting. Thank you!!

Brought to them for front end work. Replace control arms and alignment. $1600…read morePicked up the truck and alignment was not right. Vehicle pulled hard and steering wheel was not straight. They requested I bring it back. They had already had it for a week and and a half. I had to return to arizona for cancer treatment. By the time I got to arizona , my tires were destroyed. They refuse to reimburse me or compensate me in any way. Terrible quality control and poor customer service

This man is a senior technician he knows his stuff he is highly qualified as you walk into the door…read moreyou have the secretary and the counter that is very messy to the left is like used to be looks like a living room that is dirty and messy needs some organization skills to get your vehicle worked on I highly recommend this place they do excellent work