I recently had an accidental break of a quarter panel window and used Yelp to help me find a…read morereliable repairman. I sent the request for a quote late at night and Bill from Integrity Auto Glass responded first thing in the morning. It was a pleasure working with Bill to find a date and time that works. They had multiple openings that were all within a more than reasonable time frame and let me have options. Bill was always super quick to respond and transparent. I even requested a heads up 15 minutes before anyone would arrive and Bill made sure to accommodate that. I was able to have my window replaced in less than 48 hours of the break (and it would have been less than 24 hours except for my own time limitations). I was able to have the repair done at my home address, which saved me the stress of driving anywhere or setting aside hours to go somewhere. The shattered window held together by masking tape was removed and replaced, and the work area cleaned up within 25 minutes. It was impressively fast work! The glass was also a perfect match to the other windows, so it doesn't even look like a break happened. I am so pleased with this experience and will definitely be using Auto Integrity Glass if another window breaks or I need to replace a windshield (which hopefully isn't soon)!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Jason was great to work with, he knew about the right treatment for the specific mat finish on my…read moreHyundai, he got the materials needed and did a great job on detailing inside and outside of the vehicle. I highly recommend Perfect Touch.

Quality, value. Jason was super communicative and very thorough. We received regular updates on a…read morechallenging leak, with pictures and updated estimates along the way.

Great service! Got in right away and fixed my window no issues, quote came in under other shops in…read morethe area.

Great experience, took care of two rock chips when I only realized I had one. Even vacuumed out…read morethe front of my car! Was embarrassed about that but very appreciated!

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

Had an unexpected emergency on the freeway while traveling. My rubber seal started co.ing off and…read moreturned off and walked in with no reservation. Store Manager was on the telephone and speaking to a customer. Very polite on the phone. He hung up and I explained my situation. Tristan got me in immediately and the rubber seal around the windshield was repaired. Free of charge. I also used their bathroom. I have to say, for a auto repair place; the bathroom was very clean. Everyone was very polite and professional. I'll come back for future windshield repairs. Thank you!

BAIT AND SWITCH: I had to work with Safelite due to my insurance for a window chip. I had two and…read moretold them. Since I have a high deductible and would literally have to pay for the whole thing myself if it cracked, told them, without question, that if they felt they couldn't do it without causing an actual crack, NOT to do it. They insisted they could and told me that this is something they do a lot and 1 in a million go wrong after looking at the tiny pencil sized chip and they would make it right if they did. I should have known something was off when initially I couldn't even get him to get out of the chair to confirm until he had my insurance information...? In other words, this was a SCAM. Then he put the most junior guy on it and well, you guessed it. They broke my windshield. Then told me I just need to pay my 1000$ deductible and they would fix it... as if we never spoke! Complete Bait and Switch. I tried to call customer service, even went to talk with the Supervisor. It was pointless. I have a 1000$ bill to fix a broken windshield now due to this business. I even went to the BBB for some help here and other then their rating being negatively affected (which by the Stars here you can see, makes no difference to them), you take your chances, but better with ANY other window repair quality service, because this isn't it. I shared this with my Corp as well as I lead a network here in the State of a few thousand employees and its the least I could do as well as this review. I hope it helps someone else avoid this experience.

Awesome customer service, the guy quickly fixed our windshield crack. It took no more than 20…read moreminutes