1. Island Auto Glass

    1. Island Auto Glass

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    Tacoma, WA

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    Island Auto Glass

    5.0 (6 reviews)
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    Services - Island Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Island Auto Glass Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    (137 reviews)

    They rescheduled my appointment three separate times and canceled the last one without notice. 100%…read moredo not recommend. Attendant was rude when I asked for an explanation, "my boss did it" is all that was said. Definitely try a local auto glass place or another of their locations.

    I had a very disappointing experience with Safelite. I scheduled a mobile windshield repair service…read morethrough my insurance company to fix a small chip in my windshield. Unfortunately, after the technician attempted the repair, that small chip had turned into a long crack. What concerned me even more was that immediately after the crack appeared, the discussion shifted to replacing the entire windshield, and I was encouraged to schedule a replacement through Safelite. The situation left me feeling uneasy. If turning a small chip into a large crack is a known risk of the repair process, that should have been clearly explained to me before any work began--not after the damage had already occurred. Customers deserve to understand the potential consequences before making a decision. Afterward, I watched several videos demonstrating windshield chip repairs, and the process appeared straightforward when performed correctly. It makes me question how a minor chip could become a major crack during what should have been a routine repair. While I cannot know exactly what happened, the outcome left me with a much bigger problem than the one I started with. At a minimum, there should have been a clear warning about the possibility of the chip spreading into a crack before the repair was attempted. Unfortunately, this experience has completely eroded my confidence in the service. I will not be using Safelite again, and I cannot recommend them based on my experience.

    Safelite AutoGlass

    Safelite AutoGlass

    (8 reviews)

    This was a frustrating experience from start to finish…read more I had my windshield replaced at the Safelite location in Fife, and I ended up having to bring my vehicle back twice to fix issues that should've been handled the first time. The first return was to reconnect my washer fluid lines and secure the cowl, which had been left loose. Then I had to go back again because there were exposed wires around the rearview mirror that hadn't been properly put back. Mistakes happen, I get that. But the biggest issue for me was communication. No one answers the phone at this location. I tried calling multiple times within an hour and every single time it either rang busy or went nowhere with no option to leave a message. I couldn't get ahold of the actual shop that worked on my vehicle. Instead, I had to go through the automated 800 number, sit on hold, and explain everything just to get rescheduled, twice. That's just not acceptable. If you're working on someone's vehicle, there should be a direct way to reach the shop if something goes wrong. Having to jump through hoops just to get basic issues fixed feels unprofessional. Between the quality of the initial work and the lack of communication, this experience was not a good one. Update 5.7.26 Shout out to Safelite for their disingenuous reply back that is no more than a coo out and a lack of taking accountability for the poor customer service.

    An absolutely shady, dishonorable company. I had someone come to my work to fix a tiny rock chip in…read moremy windshield. Not only that, he asked if he could come in and use the bathroom, which I did not think would be a problem. He took an absolute sloppy paint job mud pie but no big deal, right? Well, it is a big deal now because the repair failed and they are refusing to fix it. All they are offering is to pay my insurance company back for the cost of repair and then I have to pay my insurance company deductible to have them replace the whole thing! They screwed up the repair and are refusing to make it right. I will not let this go.

    Island Auto Glass - autoglass - Updated September 2026

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