Mike and his team did a great job with ceramic coating for my C8. They also installed a smoked film…read moreon my headlights that matches my window tint perfectly. Everyone I worked with was very professional and top notch customer service. Highly recommend to all.

Came in for window tinting at their old location, after I had to remove some existing. They were…read moreone of the few ones that got an early appt. Waiting room was nice and people were as well, didn't have any complaints. Up until the "finished" product and there after... When I requested to see how dark the tint would be.. they told me to look at this little cube that had a light in it .. poor example. Once on the car.. they had this spray and liquid ALL. OVER. THE CAR. DOOR. Never have I seen poor quality in person I was aghast. Never have newbies practice on customer cars, go practice on personal cars. This spray was going down the door and looked terrible.. only for them to say if I approved of it lol - that it looked like you know what. Well they didn't clean that up. Then I took it home. -I- cleaned it up. The rear passenger window had a beautiful knick in it. From where someone let the seatbelt whip against it. For sure it wasn't me, I've got no kids, no pets and no one rides in the back. They tried to completely pin it on me. Saying it wasn't there upon them turning it in. Finally convinced them to fix it along with the little cargo window. Which also looked like you know what. (Free of charge cause there wasn't no way I was going to pay) At the end of the day, the one rear passenger window, they STILL left a seatbelt knick in it, probably out of spite, but it wasn't terrible and ghastly. The windows one cannot see directly have bubbles and they still do - despite them saying "they will dry out" - a month later in summer 90 degree heat. Check your final product! And the progress, if you will -absolutely- do any business here. They're very xclusive in washing their hands of fault. Just move on and find another one. Even if it involves driving a fish bowl for another week.

Got me in quick. Did a great job fixing the headliner on 2009 Volvo s40. Matched the headliner with…read morestick fabric and very flexible to meet me to pick vehicle up.

.Dropped my 2012 jetta off at 8 and received a call at 4:30 to arrive by 5 to pick up the car it…read morewas about finished , 5pm turned into 5:30. Once getting in my car I noticed the console was broken, headliner sagging, grease on the liner, as well as seeing the backing behind the new liner where the liner was cut to short now exposed and the headliner itself not completely installed. i left the car and returned the next day . After speaking with the own Allie she assured the problem would be resolved end of work day the following day and that the console would be replaced resulting now in 3 days later . Day 3 I called and was advised it would take an additional day as they waited on the console replacement and that the liner was complete. Day 4 I called and was told the same thing so I drove over and to my disbelief I was greeted with a toolbox on my trunk , soda can etc and someone walking buy my car back and fourth as they worked on a bronco seat. They were nowhere close to the completion of my car. The headliner was only dropped, and it was never redone .. After speaking with Allie and promised more false promises the next day I removes the car. Once at the body shop the trunk lid had to be reworked and painted. After the interior inspection it showed the headliner itself was broken in 4 pieces, molding broken , trim broken even the sun visors were broken and that's just the visual inspection. If Middletown had any type of professionalism I would be provided with the company insurance instead of dragging this through court which is where this is going .

Service was exactly on time, results look perfect: great service all the way around…read moreConvenient location Smooth insurance company and collision center coordination

Helped me out adjusting my new headlights... when no one else would. These guys have my future…read morebusiness.

After a rearend repair in June I noticed a small part in my trunk had dislodged. I called, thinking…read moreI would have to make an appointment. I was told to bring it in at my convenience. Well how about today, I said? The answer was sure...anytime. Life has throw us a devastating curve ball so when you come across a place of business that puts customer service first, it's a real blessing. We thank you so much for your care & compassion!

Very friendly and quick service but my service van that was repaired through insurance after…read more couple of years Is falling apart on the repaired side. Body lines don't line up. Front end ball joints wear constantly. Short cuts were made on paint under replaced fender, unpainted area showing. Rim that was replaced is rusting away, the other 3 oem wheels are still fine. Wouldn't recommend for repairs if you plan to keep the vehicle.

it took a week and a half to be told to go somewhere else for hail damage. Less than helpful.read more

I stumbled across Hagedorn Collision Center when I was in search of a nearby shop to get my side…read moremirror replaced. Nearby is now New Albany, Indiana for me and the search showed it was a couple minutes away on 5th street just off of the historic mansion row of Main Street. I called them up one recent afternoon and they told me if I was there before I think 4 p.m. they could see me for an estimate. The person on the other end of the telephone had to check if they had availability as they had been pretty busy recently but fortunately it turned out that they could squeeze me in. I had called a couple other places including in Louisville but the voice on the other end of the telephone was so sweet that it made me feel more comfortable choosing this place to take my vehicle. The friendly customer service made me feel as if they would perhaps be more attentive or fair in their work and prices and whether that's true or not, it's definitely proof that a good receptionist and good customer service is important. I believe the receptionist's name is Jenny. So the last name of this business is an uncommon one and obviously it's the same one as our very own Louisville Yelp leader so I thought it very cool that it was this place I chose to take my vehicle to. I mean I haven't run across too many Hagedorns and so when I brought up the name to the receptionist, she was surprised that I knew her and told me that she was related to the family business. Well after talking a bit, it turned out that it wasn't the same person we were talking about but that there were just two people with that same uncommon name in the area. Funny coincidence. I had a great experience at Hagedorn Collision Center. The family operated business gave the same friendly customer service in person that I had over the phone call. Everyone I spoke to had that Southern hospitality charm that it made me feel like they were welcoming me into their home. One of the Hagedorn staff got all the details from my vehicle and after a search gave me a couple of different options including one that saved me quite a bit of money. I paid for the part and a couple of business days later they called to let me know the part was in and that I could drop off the vehicle. They double checked to see if the the part was indeed the correct one and after confirming, they told me the vehicle would be ready the next day after installing and going through the paint department. The next day they gave me that friendly call and gave me a nice welcome back into their shop. They told me to check the vehicle to make sure I was happy with the work and after checking, I paid, they thanked me for the business and I went on my way. I hope I don't find myself in situations where my vehicle needs a collision center but I know if I do end up needing it, Hagedorn Collision Center will be the first place I call up. If you need something simple such as a mirror replacement, getting rid of any size scrapes or dents, or bigger work done on your vehicle, I can definitely vouch that Hagedorn Collision Center has amazing customer service, fair prices, and good work.

Very courteous and informative at his impound lot. Gave me insight into my wrecked vehicle.read more

those JUNKIE sons of btcs STOLE ITEMS OUT OF MY CAR!! I was missing various things including…read moreexpensive perfume and my prescriptions!

Went there to get a quote for a two inch door ding I got at the zoo yesterday--unbeatable price!…read moreAnd not only that, he offered to go ahead and do the work on the spot and had it done in under an hour--(on my phone watching a movie in their cozy waiting room complete with an adorable puppy; didn't finish my movie bc he was done so quickly!). Super friendly fellows and very talented!!!!! Easy to talk to and just plain nice! They'll be seeing me more than once because I'm so particular about my car I can't stand a door ding, and I park in downtown garages for work so it's inevitable. Definitely highly recommend and will be going back myself! Great location in Middletown (convenient for me at least!).

Excellent service and timely repair. I highly recommend them for repairing a DEEP door ding. They…read moregot my truck in immediately and repaired it so well that I can't even find where it was dinged. If (when) I get dinged or hailed on again, I'm definitely returning. The cost was substantially lower than insurance co-pay and faster service. Highly, highly recommend.

I'll start by saying that not all of my intearctions with this location have not been bad. My issue…read moreis simply with my last two visits, both of which led to repeat visits. The most recent visit consisted of them replacing my tire lugnuts. The car is only driven , at most 5 miles a day however , the driver of the car expressed that they would experience the steering wheel shaking violently and loud knocking noises when accelerating.At the time, we simply believed it to be a bad tire so we took it to a tire place. As soon as the attendant began to lift the car , we could immediately see that the tire was loose. The same tire that had the lugnuts replaced , had new lugnuts but were NOT tightened properly before sending us on our way. Due to the hazard, we simply needed to get it fixed ASAP. Needless to say, the outcome could have been bad but luckily no one got hurt. When i called in to express my frustation and have the issue rectified of some sort, i was asked to provide "proof" that I took the car to have the tire looked at. As i explained to the man who answered the phone, the Tire place did not charge us for simply tightening the Lugnuts so there is no receipt. I asked the gentleman to escalate my issue further up the chain of command. Although I'm not sure if he truly escalated my issue or not, he called me pack again asking for some proof. Sir, i have nothing to give you. Fast forward a few more days and i reached out to the Meineke Corporate# and filed a complaint (Request 91265 and 93578) and have yet to hear anything back. I will continue to escalate my issue until somebody with power follows back up. I am still paying biweekly for the poor job. I'd appreciate a follow asap.

Service was prompt, courteous and cost efficient. Best yet,…read more no one made fun of my driving( my right tire was off balance). I love to hug curbs. I would recommend anyone to try this Meineke.