Great staff! I really feel like Matt, Sue and the very friendly GM were looking out for me- especially while out of state.

First of all , these guys at Classic Collision went beyond my expectations. Not only did their estimate on repairing my vehicle was absolutely way below my own dealerships estimate...they finish way before their approximate date. Rosanna their Service Manager was extremely professional and made me feel much more than a customer. Rob their main Bodywork guy, gave me a honest and thorough estimate on what was to be expected regarding the work to be done . They accomplished this in record time beyond my expectations. I'm more than impressed with my experience with them. I recommend them absolutely highly !!! read more

Allstate insurance sent me here and my first impression didn't impress me to say the least. I got there and the office didn't seem to be the best but the lady up front was really nice and Thomas is the person you need to talk to when getting something fixed there. Thomas was the best. A huge thanks to the worker they did an amazing job on my car. read more

this was the most terrible, unprofessional and disgusting act I've ever seen in my life. thankfully, I made one last call to state farm(who is now taking them off their preferred list of centers) and they dug into the problem I had(45 days sat there car worse condition not fixed trying to bill me $7,000 after taking somewhere else) and now all eyes are on them. They are a mess, they will lie to you and not complete the job. Do not take your car here. this is my first one star review of a company, I had to let others know so they don't go through the process that I did. Roxanne is the most unprofessional and rude person I've met. stay away. they're a failing business. I'm excited to continue digging into this and investigate with my insurance and lawyer to get my money back for rentals, damages and lying. STAY AWAY. read more

Never take your car here. They will lie to you to poor workmanship need I say more. Do not take your car there to have it fixed. Do not let your insurance company take your car there to have it repaired. It's just the insurance can with poor quality workmanship. Still trying to get my car back in shape after getting it back from them and that was almost a year ago when I got it back the first time the window on the passenger side almost fell out to get right back to him. Said hey the window is not working and all my electrical is not working. What did you guys do? It worked and I came in here. They said they'd look into it. They said it was a couple of fuses to replaced. Still didn't work. Took them a day to get my window back and and it's still not proper. I am having to take it somewhere else to get it to seal properly. Again. Do not go here for Annie reason. read more

Do not under any circumstances allow Classic Collision to work on anything you own!! They screwed my brand new van up and will not make it right. False promises and lies from sue and kelly both at the port st lucie branch. Thank me later. read more

The first time I dropped off my car, I should have followed my instincts. I overheard multiple conversations, both in person and on the phone, about why my car was taking so long and why there were dents and paint issues that shouldn't have been there. However, my husband suggested giving them a chance, especially since Geico recommended them. We didn't think it would be the most horrible place I've ever taken my car, but it turned out to be the biggest mistake! I dropped off my car, and almost two months later, I got it back looking like a child had worked on it. The interior had a layer of sawdust all over, in places I still can't clean. There was a nail in my tire, one of the handles was scratched, and they missed paint in multiple areas. There were places where they had painted with overspray in areas that weren't even damaged. They claimed the damage was already there. They even painted my car the wrong color. They had to replace my backlight and installed it wrong. No one knew how to install it properly. Their excuse was that the lights were aftermarket, and when they were installing them, they broke them. They blamed the lights, saying they were corroded and needed to be ordered again. Three weeks later, there was still no phone call. So my husband and I went to the shop to see what was taking so long. When we arrived, the manager was on the phone with another customer on speakerphone, so everything could be heard. The manager did not care if we were listening to the conversation. After 30 minutes, he finished with the customer complaint and was still talking on the phone, not about the car. I finally said to the manager, Tony, "Hello, we've been waiting." and still another 10 minutes he finally got off the phone. very unprofessional! Please don't take your car to this place YOU WILL RERET!!! read more

Angie R My side view mirror came off, I stopped by with my car and they checked it over (no wait) gave me an estimate, found the part, (its an older car) the next day the part came in and that afternoon I went in and waited about 45 minutes and it was done. They even cleaned my headlights and made them brighter at no extra charge. I would gladly use them again. read more

BEWARE SHADY COMPANY !!!! left a review for this horrible company and since then the situation got worse. They lied and said they wanted to come to some resolution under my original review. I NEVER heard from them I had to call them. Well, I spoke to Tony # 2 and he said there was nothing he was going to do to fix the headlight THEY broke and he also told me they were all well aware that they gave me my vehicle back with a broken headlight. I told him I wanted to speak to his manager he happened not to be in. Well, I will not be giving up on this I plan to continue this process until I get reimbursement for the headlight they broke. I am now going to contact the Better Business Bureau so that everyone in the county is well aware of this horrible shady company Shame on Classic collision!!!! read more

My car was hit in a parking lot and this shop was recommended by the insurance. I was pleasantly surprised with how easy it was to schedule with them and the entire process was seamless. Not to mention the work they did came out like new! I was kept in the loop by text and my car was finished ahead of schedule! read more

Classic Collision - Auto Glass Services Near Me - Port St. Lucie, Florida

They could not care less about potential customers at Classic Collision. They NEVER pick up their phone and are so busy with work sent to them from insurance companies that they won't even look at your car unless you have the insurance company assign them the work. They were unfriendly when I went in person because they never ever answer their phone read more

Super bad experience since the beginning! Took mi car to get fixed from the front because it got crashed. They took about 2 weeks just to get an estimate which happened some time around December! I was told I was gonna get it back January 27. I called and they told me they delivered the wrong part so I had to wait. When I did get mi car back which was like 2-3 days later the headlight didn't work! the fact that they didn't bother to check if it was good before even giving it back to me frusted me a lot. I took mi car they told me to go back next day, which I did and they couldn't fix mi head light so they told me to leave again because apparently It was maybe the wiring. Today February 1 i call to ask again and i Was told the specialist that was supposed to go fix the wiring issue is not answering the phone or Showing up! i feel very bothered at this.. never even Got updated thru out the process or got a call back when they said they would. If you call be ready to be on hold for at least 10 to 15 minutes. Side note they looked they were enjoying their pizza while I was impatiently waiting for mi car there. In conclusion it was not the best experience ive had. Will add more once I get mi car back if it even happens soon. read more

Not one time during this whole process did the shop call to update me and tell me they were going to miss their estimated completion date. They would update their estimate in the car tracker app but this wouldn't happen until weeks after missing the estimate. Never did they return a call when I called. They could never tell me whether or not it would be done on a given day even half an hour before their closing time. This was just the "official" app completion days too. A few times I'd call and be told "a day or two". A few times was "definitely this Friday". I gave up checking in for 3 weeks towards the end because it had become obvious the dates they were giving were wrong and they'd never bother to tell me when things changed. All of this is made all the worse by the fact that they have the audacity to have a policy where if you don't pick up your car within 24 hours they start charging you $100/day for storage. So not once, but twice I ended up having to reschedule flights out of town because they couldn't tell me until 10 minutes before closing that my car wasn't going to be ready that day, ya know, the day they said it would be ready? I had to decide between paying the fees to reschedule a flight last minute or potentially eating $500 in storage fees while I was out of town. All because they couldn't be bothered to provide me any kind of information or updates. So them blowing deadlines by months at a time and not bothering to give you a heads up? Oh well, too bad. If you're not there within 24 hours of whatever day they decide to surprise you with your car being done though? Extra fees for you. I was already pretty annoyed when I wrote the above portion of this review but had been intending to give 2 or 3 stars if the quality of the work had been good when I got the car back. Once I got the car back though? I'm honestly a bit flabbergasted. Just leaving the shop I noticed they had put over 600 additional miles on the car and my previously almost full gas tank was empty with the gas light on. I don't know if they drove it out of state to some other shop or if someone was just using my vehicle as a personal car during the time it was in there but 611 miles is an absolutely ludicrous amount of miles and definitely can't be chalked up to just test drives. That's over 10 miles per day it was in the shop. They could have at least replaced the gas they used. Additionally, they left my trunk just full of trash and broken parts. That was nice. My headlights are misaligned, one of them shining 30-40 feet farther than the other so I've got a nice and weird 90 degree bend right in the middle of my field of view. The icing on the cake is they gave the car back with a dead battery so even after everything else the car is still undrivable. I asked my insurance company if I could bring my car elsewhere to have the battery replaced and headlights fixed but they wanted me to give this shop a chance to make right before they'd pay another shop. When I called and asked to bring it back in they said I could bring it in on 12/1. I picked the vehicle up on 11/21, so even after everything else it was an additional 10 days at least that they were going to leave me with an undrivable car. At this point I trust this shop so little I've decided to just eat the costs on getting the battery replaced and headlights fixed, I don't trust these guys with my car at all and I would like to be able to drive it again before 2023. There were a number of other issues I had as well but I ended up hitting the Google character limit for this review so will have to leave it there. These guys are so bad I literally cannot sufficiently express it in words. All in all this turned out to be hands down the worst consumer experience I've had with any company in my life. I am almost impressed with how bad every single aspect of this experience has been. Kudos to this shop, this is most of the way to being fully weaponized incompetence. read more

I took my car in after being rear-ended. The lift gate on my Tucson was dented at the seam running across lift gate above the license plate. They did an amazing job. You cannot tell the car had ever been hit. It looks even better that the day we took it home from the dealership. The entire care just gleams in the sunlight. We were kept up to date on when the car would be ready and they even advised us on how to deal with the insurance company. I don't want to ever go there again, but if I need body work, I will definitely go back. read more

I spoke to classic collision yesterday. I was told my car finally ready. I was also told they open at 9am on Saturday. So I got here about 11 to pick up my car and I find office closed! Really? I'm going to complain to geico who recommended them in the first place. read more