Absolutely terrible customer service. Orders are consistently late, and at one point we had to…read moredrive to another location--a 2-hour round trip in rush hour traffic--to pick up our items, even though there were two employees available who could have handled it. No discount, no apology, no effort to make the situation right. Completely unacceptable. If I could give zero stars, I would. I will never use their service again.

Yes, they are a great dry cleaner. What I am actually more…read moreimpressed with is their tailor, Irene. I am not sure if I have spelled her name correctly but... I have brought everything to her from formal, beaded gowns (my daughter's prom dress) to jeans that needed hemming. My son has brought his Navy uniforms in to have patches attached and she even repaired my favorite cashmere sweater. I have to really look to see where the repair is. That is a real talent. Her prices are fair and more than reasonable. She works from two locations: Trumbull on Monday, Wednesday and Saturday Huntington on Tuesday's and Thursday's I am slightly embarrassed to say you could probably tell her "Johanna referred me".

I purchased a suit two months in advance for my son's wedding in Cancun Mexico. Three days before…read moremy departure date I realized my rigorous exercise training leading up to the event changed my body measurements. The well custom fitted suit was now several inches larger than I desired. I went to see Jim, explained my situation and two days later he got the job done. Forever grateful for the service. Thank you Jim, you made me look good.

Their prices are high. I paid 70.00 for them to wash a quilt and was outraged. I will not go back.read more

OMG I just picked up three pairs of slacks I had shortened. They were not blind hemmed they were…read morejust sewn around with a sewing machine. My three pairs of pants are ruined. Beware!!!!!!

Very good service. Polite, on time, friendly. Always a pleasure to go there. Recommend highlyread more

BEWARE!!! After many years this business has been sold. The sign may say Pure Elegance, but it is…read moreactually New Rainbow Cleanres, a disreputable bunch. Went to pick up an order left under the Pure Elegance name, told me they couldn't find it, called me 6 hours later that it was found. Went in to get it and they had attached new tickets with the same day's date and New Rainbow name at an increase of almost 90%. Would not honor the price on the ticket issued when I left the order. I paid by credit card and disputed the charge. No customer service skills, they speak little English, the employee has bad body odor, smells like she needs dry cleaning. I will not return and am telling all local residents to avoid this place.

They hemmed my daughter's middle school graduation dress. They were off by a mile from what we…read morerequested. Took it back and asked for it to be fixed. Worker was rude. Told me it was too late, nothing they can do now.

I've been coming here recently to get my dry cleaning done and it's has been absolutely fantastic…read more Great prices and speedy services! Will keep coming here always!

Just paid close to 50 dollars for an alteration that they never completed. Thank god I tried it on…read morein the lobby. Now I won't get my jacket back for another 5 days. This is my second bad experience with this place and I will not be giving them any future business

I went there for my first time and had a great experience. They got it done fast and at a great…read moreprice. The only thing that's not great is the lack of parking. It took me a bit to find a spot. I can't give it a 5 star rating because of this.

They need to edit this because its actually 3.99 and up but I brought 2 Burberry heavy wool coats,…read moreI heavy floor length down northface, & 2 dress. It was under 90$ I was very happy. They were very honest if the stain wouldn't come out they didnt let me waste my money, so I even retired a few items. Things were done perfectly I will he a regular customer and refer people there. Five STARS

Worst customer service i have ever had... I dont am no longer into sewing anything so I bring it…read moreto the cleaners thinking it will take 5 maybe 10 minutes.. nope. I drop off on Saturday come back a week later.. oh its not ready will be back on Tuesday... what a freaking joke all I asked fir was to have a button replaced. Thats it. And since I work outta town I wont be getting my product until next Saturday.. i gotta say comon sense has definitely lost its mind..honestly next time ill just throw out the shorts and buy new ones. Its less of a headache

I have been taking my clothes to this cleaner for years and have been very happy with their…read moreservice. Irene, the tailor, does and outstanding job on altering clothes. Her prices are fair for the amount of work she has put into altering my clothes. She's neat and can tackle any job and also makes suggestions on how she can fix things. I am very pleased with her work ! Thank You Irene! Mary G