The woman handling customer service is rude; she hangs up the phone when she can't clarify…read morequestions about their exorbitant prices. They get into your vehicle without authorization and drive it. This company is a total price scam and completely unprofessional in every way. My company has never put anyone behind the wheel without a CDL, and our trucks are never out of service; unfortunately, the driver couldn't communicate in English with the officer, and without justification, they called a tow truck. The tow truck couldn't handle the vehicle--I still don't get it; maybe their machinery lacks the power to move such high-end vehicles, haha--so they drove the car away without permission, creating a huge risk of an accident since they aren't authorized under my insurance policy to drive it. If an accident had occurred due to their irresponsible, unauthorized driving, it would have been a disaster. The vehicle was parked at a truck stop, not blocking traffic, and the paperwork was in order. How could they call a tow truck to take it to their yard when the poor tow truck couldn't even handle the vehicle? Just because this company wants to make money, they hooked my vehicle up without my permission and then charged me nearly $4,000 for three hours--haha, it's incredible how dirty they play. I asked for explanations, and they even charged me for the diesel they supposedly used--but that fuel came from *my* truck, man, haha. THERE ARE MANY BETTER, MORE PROFESSIONAL COMPANIES; don't go to this one--they are terrible.

Terrible tow company the whole yard looks like trash. company charged me a day for having a vehicle…read moreon the lot for 2 minutes. insane prices, do not recccomend. Truck driver almost flipped with my vehicle on the trailer and was going over the speed limit which could damage a customers suspension

Tyler & Kyle are superheroes! We lost the entire wheel on…read morethe back of a 32 ft RV, stranded on Hwy 6 in Marlin. With much ingenuity & finesse they were able to load & unload the RV and get it where we needed it. This was NOT easy as the other duly tire had a difficult time staying on without the hub assembly in place & at one point the RV had to be unloaded without it...ingenuity people! Great company and awesome young men.

was given a price for $3000 towed to laredo had my priced changed without being notify of the extra…read morecost to $3500 plus the convience fee when i had other quotes from other towing companies at $3300 for same tow to laredo so i dont recomende getting there services unless getting evrything in writing

Hogg Automotive has the GREATEST tow service in Waco if not the all of Texas and my guy Kevin was…read moreextremely quick with the tow and had amazing prices 10/10 will try again

This place replaced a radiator for me two months ago. The radiator leaks and had to be replaced…read more I called Hogg simply asking them to tell me where they purchased the radiator so i could try to get the Manufacturer's warranty. Kevin took a guess, but now refuses my calls and texts. Way to stand behind your work. Next time i pass through i will drop by to say hello.

Ezra and his team and simply the best! I can rest assured…read morethat when I drop off my vehicle to them, it will be perfect when I pick it up. They are responsive, prompt, knowledgeable and professional. They go the extra mile! Could not speak higher of them!

Great service every time I needed my truck worked on I've come here and it's always been…read moreprofessional, reliable with reasonable prices!

This is a very belated review as my daughter graduated Baylor University last year!…read more It's difficult in many ways to send your daughter out of state to school, but it is especially difficult when you send her in an old truck with more than 200,000 miles (at the time). I set out to search for a mechanic on Yelp and Anglie's List. Then I started calling them. When I talked with Fred, I knew I found the right repair shop. Fred and his team looked after her safety during her years in Waco. There was regular maintenance and some significant repairs, and Fred came through ever time. His estimates were accurate, the repairs were competently done, and I learned I to trust him and his judgement. I spoke with Fred several times over the years but I've never got to thank him personally. The truck made it home now after several thousand mile journeys and I have seen the evidence of Fred's good handy work.

If i could give ZERO stars i would! I paid 2100 and since these people touched my vehicle ive had…read moreto change and replace both tires in the back TWICE, the driver tire 3 times and today replacing the passenger side tire for the first time, i noticed, they dont even have the right parts here! The suspension is higher on the driver side, and the grease nipple has been digging into my tire, causing me to purchase and replace more tires than ive had in my whole 29 years of living!! And today, they're screw up cause me too wreck when my tire busted, thank God my kids were not in the car and i was not going that fast. Thats not it! They left a bungee strap IN the engine of my car, that looks as if it is supporting the arm of my suspension. Never go here. We dropped out car off on June 18th and got it back June 19th. They rushed my vehicle and didnt do anything right just enough to get me by to try to get me past the 90 day warranty too keep my money when they didnt do jack shit but pretty much ruin my vehicle. Id recomend a monkey with a wrench before this shop. Obviously you got people who have no knowledge of vehicles working here. The suspension looks like Bugs Bunny did it. 0 out of 100. VERY DISSATISFIED. If you go here. Have an injury lawyer on hand. Already contacting lawyers, they put my whole families life at risk, and took off with my hard earned money. I will make sure this shop never works on another vehicle again.

They do excellent work and at a fair price. Progressive wanted to total my car, but after they…read moreagreed to an amount for repairs, they let me take care of the car. I ended up getting it fixed for $5000 less than their estimate with certain replacement parts. Being that the car was an Audi, some of the critical parts were on a nationwide back order and it took a total of four months to repair the vehicle, none of which was K's fault; it was entirely due to Audi parts availability. I would definitely use them again and highly recommend their great quality.

Billy was very helpful before he even knew if I would be a customer. He explained how the…read moreinsurance, rental car and body shop work and worked with my schedule to get my car in at the best time for me. He kept me informed with what was going on, when he found more damage than expected and contacted the insurance company and had the adjuster take care of it. I'm very happy with the results, the amount of time it took and the service.

Take your vehicle here. You will be glad you did. Knowledgable, thorough and easy to deal with…read more Very nice. My 23 year old Tacoma with over 200,000 miles runs like new. Finally found someone who knows what they are doing and is honest.

My son recently moved to Waco, and I have been looking for alocal automotive service shop for him…read more Super nice folks. They repaired his blend door actuator and replaced a pinion seal. Couldn't be happier. They were very professional. They even send pictures with the diagnosis. Very reasonable prices. I highly recommend.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!