Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

This review is about the window tinting…read more When I purchased my car I was offered free window tinting. It can only be done on Tuesday and Thursday as they use an external company, both are work days for me. Three weeks after purchase I decided to make an appointment for this, drop off the car and uber to work. On my way I was the victim of a hit and run, so now my brand new car is damaged and I never made it to this appointment. I decided to take a day off work to reschedule and not having to uber as it's far and expensive. Staff is very friendly but the window tinting.... 4 hours later I got my car back with the EXACT SAME TINT as already was on the car. I assumed a darker tint, an actual tinting not the light exact same thing. So now I have a damaged car and a day taken off work COMPLETELY WASTED ON USELESS WORK. On top of that there are mistakes in 2 Windows!!! It's not even done properly! Very very very disappointed and I find it quite dishonest to not be transparent about what window tinting, if I had known I was getting what was already on the car all of that could have never happened.

This family business has taken care of me and has taken care of my grandpa for many years. Happy to…read morehave them in the community.

Terry was amazing to work with, true gentleman and trustworthy man. These guys worked on my 89…read morecorvette and completely brought it back to life. These guys have earned a new loyal customer. Thank you sooo much guys!!

I was exceptionally pleased with Kevin LeMay who was my point person at Mercedes of South Orlando…read moreto ensure all the documentation was in order, all my questions were answered fully and to my satisfaction. I couldn't believe how seamless the process was and I am loving my new GLC300. Kevin worked with me well past 5pm to ensure I understood all the documents I was signing. He made sure I was comfortable with the entire process. He has a very friendly and professional disposition. I had a lot of questions about the documents I was signing. He was well versed in all the documents I had to sign and was patient with my myriad questions. Thank you Kevin!

After calling repeatedly for a service estimate, speaking with different people on two different…read moredays and multiple calls, including the system transfers hanging up on me, the text program finally responded from a Keith. Then, I could not reach him at the dealership nor get any response through the text program. I hope they work on the customer service response. Multiple choices in Orlando, I wish everyone luck!

"5 stars for Julian Sanchez at Lexus of Orlando! Julian is the gold standard for service…read morecoordinators. He's communicative, friendly, and goes out of his way to make sure his customers are taken care of. Excellent service all around!"

After researching, asking for advice from a few trusted friends we landed on evaluating a purchase…read moreof a Lexus for a luxury vehicle that still uses all leather instead of a leather blend, has all of the most updated technology to assist with driving, and lower maintenance then Mercedes which was raping us with every service. Knowing Lexus is owned by Toyota as the high end brand gives us peace of mind to know that our purchase will last. Now onto the service, which I can't rave over enough!! Austin greeted us upon arrival and was very friendly. He sought answers to the type of vehicle we were considering and showed us several models across price ranges to get a feel of what we were looking for. We test drove two different SUV's, however, the one pictured and purchased, lovingly named "Phoenix" had our hearts from the start. Austin took his time to show us everything that each vehicle was capable of and had to offer as we test drove them to get a feel of what it would be like to own it and get around the digital screen, Apple car play, and so much more! It made the process streamlined and easy to talk as we discovered each area. When it was clear that we desired the RX350, we pulled our trade around and met with Giselle who was also absolutely amazing throughout the process and gave us a fair deal for our trade, far above what I expected to be honest. While we met with Brian, they took our new car to fill it with gas, wash it, and wax it so it was ready to drive when we were done with finance . Brian was fantastic, showed us our options but never pressured. Even though we already were approved and had a loan walking in, we ended up signing with Lexus finance instead to take advantage of the $1,000 military rebate and also because our bank didn't have an available GAP insurance which was unfortunate. We met Austin again at the car and he went through the programmed seating capabilities, lighting, heated seats and downloaded the app with us. Lastly we took pictures and even video driving out!! What a truly fun and phenomenal experience buying our first Lexus! If you're in the market, I recommend Lexus of Orlando, and Austin Lewis as your sales person, he will definitely take care of you without feeling pressured and you'll leave feeling confident in how to use your new car as well as the purchase you made.

We are working with this car salon for over 7 years. Also, we don't have Audi cars but we love the…read morequality and reliability of this place so much we won't go anywhere else. They have different service packages and many saving's opportunities. The customer service is upscale and the actual salon is super nice and modern. Our service advisor is Danielle, hands down she's the best. I can not thank and recommend her highly enough.

They are wonderful when they want to sell you a car -- after that you can forget about any level of…read moreservice at the dealer. They have gone straight downhill the last couple of years as I have been a LOYAL Audi customer for the past 10 years. However, I digress. My Audi SQ8 (3rd car leased from Audi Orlando) has been an absolute nightmare of a car for 15b months. The electronics are a disaster and I have a friend with the same car and she has the exact same issues. This car has ALWAYS had electronics issues, door lock malfunctions, the alarm goes off when simply open a door and the hatch opens on its own when I sit down in the car!. Fast forward to now the 4th time the car has been presented for the SAME issues and my assistant calls today to see if the car is ready as NO ONE has bothered to give me status update from 5 days ago -- my assistant has to wait on hold for an hour just to speak with a service rep and they said yes the car is ready!. Then she gets a text telling her the car IS NOT ready and we have no time to waste in the first place to chase down these people and a very expensive car to boot!. I have no time to continue this story but I swear ITS ALL TRUE. Take that AUDI of Orlando -- I have only just started,

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

While my initial experience with Infiniti of Orlando was pretty bad I had to update my previous…read morereview. The qx60 has turned out to be a very dependable and comfortable vehicle. I am very satisfied with the purchase. As far as the dealer. The have a superstar on their staff. His name is Levi in service. He is a remarkable young man, hands down, the best service rep I have ever worked with.