James from the service team went above and beyond and highly recommend him!!!. 2026 started with…read morethe stressful realization that my Tahoe needed a full engine replacement. This situation was made even harder when the warranty company initially refused the claim. James stepped in and became my advocate for 7 weeks. He went above and beyond, coming in on his days off to check on the status and keeping me updated every step of the way. He even navigated the rental process to ensure it was seamless. Thanks to his persistence and expertise, my Tahoe is back on the road with a brand-new engine and a clean bill of health. If you want a technician who truly cares about the person behind the wheel, ask for James.

This is the best dealership to waste your time. I had to talk to 3 sales people and they still…read moredidn't have a model vehicle I was told they had. Turns out they didn't so is why they wasted my time looking for what they want to high pressure me into buying. You have been warned: Stay away.

No appointment for this visit. Needed an oil change & tire rotation…read more The service team came back with several items to service. We chose what needed to be done, they did the services & out we went for $900. A LOT of $$, but piece of mind for our daughters safety & knowing the job was done right is what we come for. Used to go to Gwinnett Place Honda after 15 years... they are not as customer service oriented & they do not give us piece of mind. Customer service at Honda MOG is outstanding!! This is our new service team! And, a drive through the car wash is the cherry on top!!

Service is horrible here. I was sold an absolute LEMON that I overpaid for, and died in 6 months…read more I was still willing to buy 2 cars from them. Instead of being straight up with me and making things right, they played old school salesman games like it was my first day on earth. They made no effort to make things right, or to even treat us with respect. The "manager" here is unprofessional, rude, and slimy. Trust me, don't waste your time here. Go to Lou Sobh. They were happy to sell me 2 brand new Honda's, with a Great deal, and no deceptive games.

My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight…read moreforward as with any other car purchase. When we arrived we were greeted by Dave Bautista which promptly showed us the vehicle we were interested in. We negotiated a deal and drove home in our Q7. What I really like about Dave is the level of customer service during and after the purchase of the vehicle. He gave out his personal cell number and kept in touch days after the purchase to ensure we were satisfied. That to me speaks a million words in this day and age where customer service is non existent. In addition the sr. Sales Manager, Shaun made sure that any defects we discovered on the vehicle would be tended to. Everything was given to us in writing. Despite the negative reviews as other have left, please understand that no business is perfect. Give them a chance to make things right before you post a negative review. In conclusion we are very please with our experience and how we were treated after the sale. Well done, Dave and we wish you many more sales!

Please listen to the reviews. I had the down payment, financing was approved. He went outside to…read moretalk to someone, came back in and made up a bs story about financing was short 1K. I wasn't born last night. They wanted to sell the car to someone who had more cash to put down. even thought I was putting down 6500 and some. NEVER do business with them. plus the cars was dirty as hell and covered with ants, but he cleaned it.

t's truly a rare thing to be able to say that I had a great experience buying a car, but that's…read moreexactly what happened at AutoNation Toyota Mall of Georgia last week! I actually didn't plan to buy a car at all - it was in the back of my mind, but when I went to the dealership it was just to have a recall service performed on my 2017 RAV4. I've loved that car for many years, but it was past time for a few upgrades. I ended up test driving and buying a 2024 RAV4 - everything I loved about the first one, just BETTER. My wife ended up joining me for the test drive, and bought herself a Jeep Gladiator on the same day! Our sales associate, Naser, was terrific. He was present and answered all questions, but at no point was he pushy or insistent. He couldn't have been easier to work with. The same can be said for Ruben, who handled the financing end of things. All in all, I had a wonderful experience at AutoNation!

***DO NOT REPAIR OR SERVICE YOUR CAR HERE***…read more They literally tried to scam my girlfriend whom I warned about this dealership. Looks fine to buy a car but HORRIBLE service center. I'm not a mechanic, I just worked on them since I was 12. Took automotive classes. We bought a Toyota Camry for our 16 year old. It ran lean and looked like an 8 year old tried tinkering on it with broken connectors everywhere. I repainted and fixed them all. Cleaned it up under the hood. Fixed the oil leaks and tuned up the engine. I couldn't figure out the running lean and I don't have anything to hook up to diagnose it. My girlfriend insisted she wanted the dealership so dropped it off to AutoNation mall of Georgia. They took several days and came back it was a $2000 ECM. What?!? She authorized the repair as they told her their master mechanic assures that's it. Guess what, it wasn't. They then said (even though it's the same code, running lean, the car had a bad engine fuse block.... WHAT?!? I got involved at this point as I saw them ripping off my girlfriend. We went down and I demanded they give us the car and put our old ECM back in. They said it was bad. I asked if they tested the ECM??? They said they don't know. I asked them to at least let me have the old one back. At first they agreed. Then after going to their mechanic, they came back and said the old ECM was shipped to "corporate".... WHAT?!! Now enters the service manager. He was bipolar as I was calm and never raised my voice then suddenly he started yelling loudly at me. Asked me why i didn't fix it! I explained the absurdity of their mechanics diagnose there. Demanded them to release the car, give it back the way we brought it there. Ended up having to pay $900 instead of the $2K bill. Took it to a competent shop, diagnosed with 220cc injectors and should have been 240cc ones. They confirmed it was nothing to do with the ECM nor the fuse block. Don't get your car serviced here. Their mechanics are horrible and their service manager should be fired before he snaps again on someone.

Absolutely phenomenal service from the selling crew, very open to working with me on, William in…read moreparticular very helpful and took a lot of time with me. I did not feel pressured in any way, and made the experience very nice and enjoyable. Highly recommend buying from him and a new car from the dealership.

This has been one of the worst experiences with a service department I have ever dealt with!!! A…read more1-star review is giving them too much credit. I dropped a fleet vehicle off for a new sunroof on Wednesday. Thursday I approved repairs and was told glass would be there the following Monday or Tuesday. Today is Friday I have called and spoke to 4 different people and still cannot tell you the status of my vehicle. But i can tell you a service writer is on vacation, and a technician had a new baby. Last I checked Mall of Georgia Ford had a few more employes than 2 but for some reason no one there can give me any kind of update on the status of my vehicle that is supposed to be on the road to Nashville as we speak for a project that we are starting in the morning. By far the worst ford dealership. I bet they tell me to give them all 5 stars on a review when I finally get the truck back because you know that's their report card!!!!!!

My daughter bought her Passat here and get it serviced regularly and they have a great service team…read moreto manage getting you in and out as quick as I can. She's had her car three years now and all the maintenance done here and has had great service great support when she needs anything. They have a good inventory of Volkswagens and other used cars and a huge parking lot of inventory they need to move. Did a full service in less than three hours giving me time to have lunch with my kiddos and even ran into the mall for a few things. My car runs great and this is a great dealership to work with. Highly recommend

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

My husband and I went into Mall of Ga Mazda in hopes to find a family car for us. We were…read moreapproached by Lewis Moats and he was absolutely wonderful during the whole process. He sat down with us to discuss what we were looking for and he started the hunt to find exactly what we wanted. He brought us over several cars that were great but overall didn't fit all the criteria of what we wanted. He went as far as looking at other dealerships to see if they had any vehicles that had everything we needed and found us the perfect one. Lewis went above and beyond and we are so grateful for all of his hard work! Tyler Lachniet in Finance was also kind, helpful and did his best to keep us close to our budget. They both made this the best experience we have had at a car dealership!

What a great experience for buying a car. My wife and…read moreI went to Mazda Mall of Georgia to look for a replacement of her 2016 Mazda CX-5. I already looked at their inventory and picked out 2025 Mazda CX-5 Reserve in Soul Red CPO. I had called ahead to make sure it was still available and made an appointment for 5:30. We arrived and were greet by Lewis Moats. The car was waiting for us by the front door. After copying my wife's license, we were off on the test drive. The route was a blend of curvy back road to a ride on the highway to get a good feel of the car. Lewis got quiet when asked so we car hear how quiet the car was and there were no strange noises. My wife loved the handling and the power on tap when needed. Zoom Zoom it is. When we got back to the dealership we met with the sales manager, Carly Vendemia, to go over the numbers. I remembered her as the finance person who helped me buy my 2021 Mazda CX-5 Reserve which shows this is not a turn over dealer but one where people stay and get promoted. She and I went over the numbers. I showed her my research on my trade and she showed me hers and we met at a number we both agreed on. I also filled out the coupon on their website and got an additional $500 off. Next stop finance. Fabian Jackson handled the finance part. He was professional and showed me all the options. Since it was a CPO and had warranties all we needed was the oil change package which gets you 6 oil changes with tire rotation and inspection every time you come in. I got it when I got my 2021 and it is well worth it. He was unable to match my interest on the CPO that I was able to get from my credit union but they came close. Last step was Lewis Moats, a great salesman, who patiently sat with my wife in her new car showing her all the options and controls. He didn't rush her and she asked question after question. He also programmed the car play to work with her phone. She was happy and drove home with a smile. There are a lot of dealers out there but this is one you should shop at. They care for their employees and it shows. I have seen the same service people for years and one became the service manager. They explain everything that needs to be done and fix it right the first time.

Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Our family has bought many cars and trucks from Ewing Motors over the past 35 years and continue…read moreto refer our friends there. We have always received outstanding service.

I purchased a truck from "Big Mac" McDonald. He was very good at communicating, explaining the…read moreadvantages of the vehicle I was looking at, and the price was great for both my trade and new vehicle. I drove over 600 miles just to purchase this vehicle and would come back the next time I'm in the market. The Finance Manager, Chad, was great to work with as well and very good at communicating and having paperwork ready to go upon my arrival.

MY LIFE IS MY WARRANTY: FORMAL SAFETY COMPLAINT AND REQUEST FOR EXECUTIVE INTERVENTION…read more On August 31, 2026 only 3.4 miles after leaving the dealership, my Pacifica experienced a dangerous and potentially catastrophic malfunction while I was driving on Buford Drive. The vehicle unexpectedly shifted or attempted to shift among Drive, Neutral, and Park. It stalled, moved unpredictably, displayed multiple warning messages, and sounded repeated chimes before becoming completely disabled. This occurred on a heavily traveled roadway and nearly caused a multi-vehicle collision. I could have been killed, and other motorists could have been seriously injured. This was not simply a "Service Shifter" warning. It was an unexpected loss of reliable propulsion and gear control accompanied by a broader electrical malfunction. Any review of this complaint that reduces the incident to a dashboard message will fail to capture the seriousness of the safety risk. BACKGROUND AND REPAIR HISTORY The issue began after Christian Brothers Automotive replaced both batteries and performed brake work. A "Service Shifter" warning subsequently appeared. Christian Brothers replaced the service shifter module, but the intermittent warning continued. The stored diagnostic trouble codes included U0103, U1465, U1467, and U11E3. Because the warning continued, I drove approximately 22 miles to Mall of Georgia Chrysler specifically because I trusted a Chrysler-authorized dealership to diagnose the underlying cause correctly. The dealership identified substantially the same fault codes but replaced the main battery and service shifter module--the same two items I had recently paid Christian Brothers to replace. After those repairs, the vehicle malfunctioned again and was returned to the dealership for root-cause analysis. The dealership retained my vehicle for approximately two weeks and three days. I requested a loaner vehicle during that period but was told one would not be provided. I retrieved the Pacifica on August 31 believing it had been properly evaluated and was safe to operate. Within 3.4 miles, it suffered the dangerous roadway malfunction described above and had to be towed back to the dealership. INADEQUATE RESPONSE TO A SERIOUS SAFETY EVENT I immediately contacted Service Manager Chuck and reported that the vehicle had malfunctioned and nearly caused a multi-vehicle collision. His initial response, as I recall it, was: "We fixed the issue, and the technician spent hours on your vehicle for which you were not charged." That response showed no recognition of the seriousness of what had just occurred. More importantly, the incident itself established that the vehicle had not been safely repaired. To date, I have not received a documented root cause. Instead, I have been presented with another invoice to replace a transmission-related module and an electrical component that the dealership believes "may" correct the condition but cannot guarantee will resolve it. That is not an acceptable response to a safety-critical malfunction. Replacing parts through trial and error at my expense without first identifying and documenting the failure that caused the vehicle to lose reliable gear and propulsion control places both the financial burden and the safety risk on me. RELEVANT CHRYSLER TECHNICAL INFORMATION Chrysler Technical Service Bulletin 21-027-17 Rev. A applies to certain 2017 Pacifica vehicles and addresses transmission shift and drivability concerns through reprogramming of the Transmission Control Module. The bulletin includes U0103--Lost Communication with the Electric Gear Shift Module among the associated diagnostic codes. I am not asserting that this bulletin independently proves the cause of my vehicle's failure. I am asking Chrysler to determine whether it or any other applicable STAR guidance, technical bulletin, wiring concern, connector issue, fuse issue, CAN-network fault, module failure, or software update was properly evaluated and documented. I understand that my vehicle is outside its original warranty period. That does not eliminate Chrysler's responsibility to respond appropriately when a vehicle leaves an authorized dealership, travels only 3.4 miles, and then experiences a potentially deadly loss of reliable gear and propulsion control. This is not merely a warranty dispute. It is a documented safety escalation involving repeated unsuccessful repair attempts and a vehicle that nearly caused a serious collision immediately after being released by a Chrysler-authorized service center. My life is my warranty and I will not permit it to become part of a trial-and-error diagnostic process.

I've purchased a 2023 Chrysler Pacifica and less than a month the vehicle has stopped working. I am…read moreso glad I purchased the CarMax warranty otherwise I'd be shit out of luck. I towed it to CarMax to get serviced and I've been getting false promises that my vehicle will be "squeezed in" for service despite ever getting service. Unfortunately in order to be eligible for a rental car you have to have a diagnoses, but I've been getting the runaround on even getting it diagnosed. I've got 3 kids and no way of going anywhere. The service girl, Mikayla is rude and a bi t ch. and has zero customer service skills and should NOT be in this line of work. She should be a warden at a prison to suit her personality best. If you plan on having your vehicle break down, purchase from this place. But make sure you purchase that additional $3,000 warranty or else your screwed.

My experience was so good! Zero money down I waked out with a car that day! Miguel was excellent…read morepatient knowledgeable and honest. I steeped in the door at 7pm I left with a car. CarMax will cover your vehicle for 4 yrs of maintenance that's built into your car payments. The price is so low you won't even notice whether you're ordering a car online or not we will walk out with something. Great job !!