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    Classy and Luxury Motors

    3.7 (3 reviews)
    Open 9:00 am - 7:00 pm

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    Rick Hendrick Chevrolet of Buford

    Rick Hendrick Chevrolet of Buford

    1.8
    (308 reviews)

    James from the service team went above and beyond and highly recommend him!!!. 2026 started with…read morethe stressful realization that my Tahoe needed a full engine replacement. This situation was made even harder when the warranty company initially refused the claim. James stepped in and became my advocate for 7 weeks. He went above and beyond, coming in on his days off to check on the status and keeping me updated every step of the way. He even navigated the rental process to ensure it was seamless. Thanks to his persistence and expertise, my Tahoe is back on the road with a brand-new engine and a clean bill of health. If you want a technician who truly cares about the person behind the wheel, ask for James.

    A few weeks ago, my husband's car started shaking whenever he stepped on the gas, so we took it to…read morethe dealership for service. However, a few weeks later, the shaking returned. This time, I asked ChatGPT for advice and added a specific fluid to the car--and just like that, it stopped shaking completely. Yet, during our previous visit to the dealership service center, they had charged me a whopping $2,800. I still can't believe how they arrived at such an exorbitant figure, especially considering that the liquid I added to the car myself cost only $12. And this isn't the first time this has happened. Whenever I go in for an oil change, they try to pressure me into replacing perfectly good tires I urge everyone to be extremely cautious when entrusting your vehicle to their service department; they are notorious for price gouging.

    Atlanta Luxury Motors

    Atlanta Luxury Motors

    1.3
    (41 reviews)

    I visited Atlanta Motors on Buford Highway after finding a vehicle online that I was ready to…read morepurchase in cash. When I arrived, I began looking at the car, which was unlocked, when someone, possibly the owner or manager, pulled up next to me in a black Range Rover and told me I shouldn't be looking through the cars without checking in first. As someone who has purchased more than 25 cars in my life, I found this response completely off-base. The standard experience at a dealership is that a salesperson greets you when you arrive, not that the customer has to go hunting for someone to help them. If your policy is that customers need to check in before viewing vehicles, then you should lock the cars or clearly post a sign stating that. Otherwise, it's perfectly reasonable to assume unlocked cars on an open lot are available for browsing. This dealership lost a cash sale due to poor customer service. Rather than approaching with a greeting or offering help, the first interaction was a correction. A simple "Welcome, how can I help you?" would've changed everything. I won't be buying from them, and I wouldn't recommend the experience to anyone who values respectful, professional service.

    Liars and thieves. Avoid at all costs. They added money to the purchase that was not agreed upon…read moreafter I left the dealership. They also promised to clean the inside of the car being that it was filthy when we purchased it and made us come back 3 weeks later. Upon arriving, we were told they couldn't do it despite it being in the contract. They are every negative stereotype associated with the used car industry.

    AutoNation Volkswagen Mall of Georgia

    AutoNation Volkswagen Mall of Georgia

    2.2
    (118 reviews)

    I recently leased a Taos from this location. The staff were very friendly and helpful. I have to…read moresay it was the most enjoyable car buying experience I've had in my adult life. They were not pushy nor were they secretive about pricing. I would recommend them to anyone looking for a VW.

    I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

    Mall of Georgia Mazda

    Mall of Georgia Mazda

    3.3
    (109 reviews)

    Where do I even begin . . . the entire car buying process was such a happy, professional…read moreexperience! I brought my CX-50 in for its scheduled service and while I was waiting for it, I was casually approached by Lewis Moats who asked how I liked the CX-50. I purchased it from Mazda MOG about 8 months ago and while I liked the car, I didn't love it as much as my previous CX-9. I asked about one of the CX-90 cars on the lot which then led us to finding the absolutely perfect CX-90 -- all I had to do was buy it! That's where the entire Mazda team came into the picture and what a joy of the day! Lewis, specialist; Dwayne, director; and Dylan, finance worked seamlessly to consummate the deal. I mostly admired their congenial, non-intimating mannerisms and while we chatted about non-car related fun things, they definitely took the time to explain EVERYTHING car related to me which turned into an entertaining experience!! I talked; they listened - what a rarity in the car buying world! For me, one of the more inspiring experiences was the fact that I had a chance to interact with each of the 3 individuals and that gave me a chance to build a relationship with each one - more simply said, they did not approach me as a team of 3 but silently worked cohesively to close the sale. This team hit it out of the ballpark. If you are looking for a car, I highly recommend Mazda Mall of Georgia and be sure to ask for Lewis Moats - that's where the magic begins!! R. Williamson

    Buford Ga Mazda Location:…read more The absolute worst customer service experience I have ever had. We drove an hour and a half to buy an almost $100k truck and trade in our old one. The second the papers were signed, we were immediately disregarded, avoided, and treated like an annoyance. You could literally feel their irritation whenever we called or walked through the door. They made multiple promises at signing: a full tank of gas, weather mats, wheel liners, and reimbursement for a second key. Instead, they left us with less than $20 in the tank--not even a quarter tank for a diesel. For the next month, I had to chase them down for the rest, calling constantly only to get ignored, given half-answers, or flat-out hung up on by the front desk (who clearly used caller ID to avoid my name). They even tried to run out the clock on their 30-day contract obligation. When they finally ordered the mats, they ordered the wrong ones, expecting me to drive another 3 hours round-trip to fix their mistake. It took getting a corporate service representative from another state involved just to get them to ship the mats and send my reimbursement check. To top off the insult, my total agreed-upon reimbursement for the key ($455.56) and gas ($80) was $535.56. The check they sent? $415.61. They shorted me on a debt they owed after we spent nearly six figures with them. This is deeply insulting considering their promises. They had me chasing them down with a toddler to take care of. I wasn't looking for a pat on the back or making wild demands; I was simply looking for what I was promised and what we shook hands on. If you want to be treated with respect and valued as a customer, do not buy a vehicle from this location. Wonderful truck, but an absolutely awful experience. Abysmal hospitality.

    Classy and Luxury Motors - car_dealers - Updated June 2026

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