I had a great experience. The staff were friendly and professional.they didn't waste my time and…read moremoney.

I attempted to purchase a 2018 Audi S5 from them in February 2026. I was buying from out of state…read more The vehicle was advertised for $19,780 across multiple online automotive platforms. Prior to authorizing a down payment, I confirmed with dealership staff that the total purchase price would equal the advertised price. After I provided written authorization for a refundable deposit contingent upon an independent inspection, the dealership introduced additional mandatory dealer-imposed fees totaling $1,245, including documentation, administrative, and reconditioning charges. These fees were not disclosed in the advertised price and were required in order to complete the transaction. Imagine, the dealership was trying to add on charges after the fact from them cleaning the car to sell! When I objected and requested that the dealership honor the advertised price inclusive of mandatory dealer fees, communication ceased on their end, not returning my messages. The vehicle was temporarily listed as pending and later relisted at a higher price on their site. Although no funds were processed, this conduct raises concerns regarding advertised price transparency and disclosure of mandatory dealer charges in direct violation of Georgia anti bait-and-switch laws. *UPDATE AFTER COMPANY RESPONSE*: As clearly admitted by the company, they completely agree with my entire review. Their made up bait-and-switch fees (such as attempting to add on a charge for cleaning the car) were told to me AFTER I had asked them for the total and provided written authorization (per their instructions) for a charge to my credit card based on that total, out-the-door price. Attempting to keep this original review brief, I left off many details. But here is another point which others should know: since I was buying from out of state, I wanted a dealer pre-inspection (of which I was going to pay from out of my own pocket). The salesman kept trying to get me to not send it to the local Audi dealer, but a CarX down the street. That raised more red flags.

Very helpful in prioritizing our vehicle's service requirements. Highly knowledgeable and reliable…read more- will definitely be back!

Steve and his crew are absolutely the best. I inherited a 2005 BMW from my Daddy and although…read morehe'd kept it garaged, it needed a fair amount of TLC under the hood. The prices I got at other dealerships / facilities were literal insanity. I could've bought a new car for what they wanted. I explained to Steve the sentimentality of the vehicle and that I needed it to be reliable and fully functional, but that we weren't taking it to Mecum's ! He has been honest and more than fair! I will always bring my car to Steve! The ONLY issue I'd say is that everyone is finding out about Steve, and sometimes it's hard to get in quickly so we simply need to clone Steve!! Honestly, he's fantastic!!!!!!!

Russ was great both my sister an I got our vehicle from him, he found what I was looking for he was…read morehelpful , patient , personable and fun to work with , if ever in need to get another vehicle i would work with him again thanks Russ!

A First-Class Experience at Hennessy Lexus of Gwinnett…read more We recently purchased our first-ever Lexus from Hennessy Lexus of Gwinnett, and honestly, we couldn't have asked for a better experience from start to finish. A huge part of that experience was Matthew, who took exceptional care of us throughout the entire process. He was knowledgeable, patient, and genuinely interested in making sure we felt comfortable--not pressured. He gave us plenty of time to test drive the vehicle, get familiar with it, ask questions, and really experience the car before making our decision. That made a huge difference, especially when purchasing what we consider our family's dream car. The dealership itself is beautiful, clean, and refined without feeling stuffy or intimidating. The waiting area is especially nice, with comfortable seating, a kids' area, cold water, hot beverages, and snacks available for guests. Those little touches really reinforce the feeling that Hennessy Lexus cares about the customer experience. From walking through the door to driving our new Lexus home, we felt welcomed, respected, and genuinely taken care of. We couldn't be happier with our first Lexus--and we're grateful to Matthew and the entire Hennessy Lexus of Gwinnett team for making the experience such a memorable one. If you're in the market for a Lexus, I would absolutely recommend giving Hennessy Lexus of Gwinnett a visit. And if you have the opportunity to work with Matthew, you're in great hands. 5 stars and two thumbs up without hesitation! Thank you, Hennessy Lexus of Gwinnett--and especially Matthew--for helping our family get into our dream car!

I bought my Honda CRV Touring here 3 years ago. It came with mileage service and I have been coming…read morefor service as recommended. I always get great service. The previous visit i had Tala, this time Thomas was very courteous and efficient. I like the waiting are, very clean and comfortable. I get free car wash after service. Definitely a great feeling.

I went here simply to have my tire replaced. Somehow, I ended up with an oil explosion under my…read morehood. Go figure! They get 'NO' stars from me!!!!

We have a 2012 Audi Q5 that we love and were convinced we should only have serviced through our…read morelocal Audi dealership. We were methodical about it... until we met the crew at Solo Motorsports. For the last 3 years now, we've had all of our service issues handled there and have never had a single complaint. They are a small shop, with high personal detail given to each customer. Each time either I or my wife walk in or even call... they know who we are. They've made practical suggestions to keep our vehicle running longer and then made fun suggestions to see if we wanted to turn our quiet unassuming family SUV into a yuppie rocket wagon from hell!! We have always said that this is one of those vehicles that we will own until it dies. With help from Solo Motorsports... we plan on enjoying it and keeping it running for as long as possible. I'm not sure I'd ever take it to an Audi Service Center again. We're spoiled now.

Beware - my card was charged higher than what the invoice showed (what the invoice showed was a bit…read morehigher than what was verbally quoted is another matter altogether). Realized this when I saw the charge on the card. Called to inquire why there is a difference. Was told that they charge 3% for processing any card payment, though it is not reflected on the invoice and neither did they say anything about it when taking the card. When I mentioned that I would have appreciated having been told about it at the time of payment as it would have allowed me to consider other forms of payment, the fee was refunded but the response that followed is what I can only categorize as rude and unpleasant. Not recommended.

I originally had a pretty frustrating experience related to an ongoing issue with my truck, and I…read morewasn't expecting much when I reached out, but I have to give credit where it's due. This dealership completely turned things around, not only mending my relationship with them but GM as well. After I spoke with them, they took the situation seriously and worked with me to get it checked out. From there, the level of effort really stood out. Huge thanks to Micheal Brislin in particular. He went up to bat for me with GM and kept pushing for a better outcome instead of settling for the first answer. He also kept me updated along the way and made sure I understood what was going on at each step. In the end, they stepped up and made things right, and that completely changed my impression. Situations like this don't always go perfectly, but how a team responds makes all the difference, and in my case, they handled it the right way. I appreciate the effort and would definitely consider coming back because of it.

At the time of purchase, the dealership charged me for wheel locks as an added accessory. I never…read morewanted any addons in the first place. Nonetheless, after installing the wheel locks, the dealership refused to provide me with the original OEM lug nuts that came with the vehicle. Since these lug nuts were originally part of the vehicle I purchased, I believe they belong to me and should have been returned when the wheel locks were installed. A manager named Colton even tried to tell me that the vehicle did not come with all 24 OEM lug nuts. Really??? I do not say this lightly, be skeptical when dealing with this dealership.

The service at Rick Chase is very good, they have a very comfortable waiting room and they keep you…read moreupdated on the status of your car.

Don't go to the service department. As you can see from the many 1 star ratings, they are horrible…read more Will throw parts on your car and charge you a fortune and your car will have the same problems when they're done.

I told my husband that i wanted a car for my birthday. We called Hennessy Cadillac in Duluth Ga…read moreand spoke with Matthew Williamson. Amazing over the phone conversation I let him know what vehiclesi had in mind. He arranged for a time to meet with him as the the dealership is about 40 minutes away from my home. He advised me that he will have two of the vehicles, a Volvo and a Cadillac XT6 to look at . I pulled up and the vehicles were in the front awaiting for me to get there as promised. Matthew customer service was superb amd very friendly. While waiting on financing which was a headache for me in the past, Matthew along with Kyle- -finance manager and Tom were instrumental in making me and my husband feel at ease. We made a deal and I went home with my new car l! Thank you Matthew (Matt) for restoring my faith in a smooth car buying experience! Hennessy Cadillac in Duluth. GA .

I have no words for how appreciative I am for Dino Hill. I went with absolutely no expectation to…read morebe able to get a car, and he remained hopeful for me throughout the entire process. I had a terrible week and he turned that around for me. He was so friendly and helped me have hope! Against all odds, I walked out with a car! GO SEE DINO!