This review is based on interactions with the body shop at the dealership…read more I hit a deer in a 2009 Ford Focus. The bumper was cracked half off and a fender was damaged pretty bad. Insurance wanted to total it out, even though it still ran fine. However, my grandfather gave me the car a year prior with just 35k miles, and had just passed away the week before, so I didn't want to just let it go. Cris, the gentleman in the body shop office, took it upon himself to make me an estimate, call my insurance company, and then have my insurance adjuster come out to assess the damage personally. Because of this action (and because of the condition and low miles of the car), the insurance company agreed to repair the vehicle. Bear in mind that the body shop had no "skin in the game," as I didn't necessarily intend to use them for the work (just getting an estimate), and did not have to waste their time at all with me, but Cris did. He was also kind and empathetic to my situation and asked nothing in return. That!! Is customer service, and the selflessness we should all exhibit when situations call for it--to offer help without expecting anything in return!

Absolutely worst place to get diagnosed problems on any car. Went in four times and got three…read morealignments done after they told me five different parts that should be repaired. First they did alignments when they should not have because my tie rod outer, front shock assembly and inner tie rod needed to be fix and still proceeded to do alignments. Each visit they told me different parts that needed repair and did alignments on those bad parts. Mind you they keep charging me every time for their mistakes. I fixed everything they said was wrong and still had the problem. And again to give them if the benefit of the doubt I went one last time after replacing all the parts to see why I'm still having problems for them to say it only needed a front lower control arm. Only go for oil changes that's all they are good at and can't mess up.

Terrible dealership and terrible customer service. Sold us a used Ford150 that they knew needed a…read morenew engine (but did not tell us) and now is offering a measly amount to help pay for a 10K engine. Don't buy from this dealership!!!

Great service Good prices!!! Blake and Robin were easy to…read moredeal with. Traded in my 2017 GMC though the trade number was very fair.

I was traveling to Michigain from Kentucky, and 10 minutes out from our destination, the alternator…read morewent out in my truck. I called several service stations in the area, and understandably, they all had a 3 week wait. Walt Sicard called me back after a few minutes and told me he could take a look at it. Jeff and everyone at the service department were extremely helpful. It's never fun to have a repair on a vehicle while out of town, but Walt Sicard Car Company made sure we didn't have any issues enjoying South Harbor. Hats off to these gentlemen. He was extremely fair on pricing and went above and beyond to make sure my truck was fixed and back on the road safely.

On vacation in South Haven and had a tire go flat on daughter's boyfriend's car…read more Jeff at Walt Sicard was able to get plugged and did not charge us! He told us ahead of time if it was a simple plug that there would be no charge. They recommended tire changes soon but no pressure to buy. Honest all the way. if you are on vacation or stay in South Haven during Summers you can trust Walt Sicard Repair if you need them. Joe

This is an exemplary business! The owners are so community oriented and go out of their way to…read moreprovide excellent service!. If you see them in town they approach you and are so friendly! They have pride in their work and the staff has just the same philosophy. I am alone and they have even driven me back home when I have left my car! I suggest them to everyone and really think everyone should reward them with your business! Be sure to ask them about their amazing young son.

Paceline Auto Group did an amazing job sprucing up my truck with a full detail, inside and out!…read moreEven though my truck is 12 years old, it's like she's brand new again! Entire experience was very easy from scheduling to dropoff to pickup. Very nice, family run business and a great addition to the South Haven, Michigan area. Highly recommend! A++++

Juan and his mechanics, especially Dennis, are the best in this area. Polite and will have your car…read moredone in a good timely fashion. I suggest you have someone available to drive you back and forth.

I'm glad that you guys think it's funny!!!! Good customer service practice haha not! And just a…read morelittle FYI the reason of it being impounded wasn't the title it was the TAGS! Read the whole description before you try to reply! Which the title for the Dodge Durango still is still in my name. And the reason it got impound was BECAUSE YOU GUYS DID NOT TRANSFER THE PLAYES LIKE YOU WERE SUPPOSE TO. So there for it had IMPROPER TAGS it came back on they're (the officers) computer as a Dodge Durango not a CHEVROLET EQUINOX!!! I've told plenty of people about you guys and will be posting this all over face book as well!!!!

Do not purchase a car from this dealership. We bought a Ford F150 with 76,000 miles on it. Within…read moredays of having it there were lights on dashboard indicating charging issues and we have since found out it needs a new engine. We've heard from another Ford service department( who have looked at our truck) and they have said that Baker would have know about this issue. After multiple calls to the dealership no one will call us back. Terrible customer service and selling cars they know have major issues. Don't buy from this dealership!!!

HAVE HAD OUR LAST OIL CHANGE AT THIS BUSINESS . Service department stinks all the way around! Have…read morenot been happy here for quite awhile! Tried to make an appointment recently and was told to come on down anytime and it would be take care of right away. No come back 5-6 hours later. Too busy. Then made an appointment was told I would get $10 off for the hassle. Did not. Have asked to have my tires rotated the last 3 times. Not!? Then my fiancé made an 8 am appointment and was told they would not be able to get to it for 2 hours.

If we could give six stars, we would. Not only have we witnessed the kindness and compassion of…read moreJerry and his staff at Countryside Motors on numerous occasions, but at least twice in the recent past our family has benefitted from the advice and assistance that Jerry so generously extends. Away from auto related issues I am doubtful you will find anyone more community minded with a servants heart. Thank you Jerry and Countryside Motors!!

If I could give zero stars, I would. I live in another state and after seeing a truck on the lot…read moreonline, we decided to call. Talked to the owner and everything sounded great. We made the very long drive to the dealership in the winter weather, to check it out. The truck was older and we were a bit hesitant. We were promised that the truck was clean and that they do a multiple point inspection and you can't get a better deal elsewhere. The manager was so confident, he would not even budge in price. We reluctantly agreed and purchased the truck. 7 months later, the crossmember that supports the rear shocks cracked in half and left us unable to drive the truck. It was at this time we noticed that there was such severe frame damage it was very unsafe to drive not only us, but our two children in. After months of trying to save money for all the repairs, we just finally got it into the shop for the bed to be removed and everything fixed. The shop was amazed that an actual dealership was able to sell the truck to us in such horrendous shape. As I write this today, we have not even owned the truck a year. If my warning to others isn't enough, I have attached pictures that the shop took for us of our frame and crossmember. We have reached out to the owners and were pretty much told to screw off. Do not waste your money here or put your family at risk by people who care more about money than doing what is morally right.

After speaking with the owner of the dealership I've come to the decision that their name is wrong…read more It should be Mcfaddens unfriendly motors. The owner is insulting in the way that he talks to you. He is very rude and not someone that I will do my business with. I just moved to the region and have two Chrysler vehicles that I will take elsewhere for their service.