I purchased an off-the-rack gown from Loretta Violanti's bridal boutique in Florida on March 15,…read more2026. The retail price was stated as $598, and I was told I was receiving 25% off because the dress was off the rack, bringing the price to $475. Since I live in Michigan, I brought the gown home for alterations locally. When I picked the dress up from my seamstress on May 20, 2026, I noticed the original tag attached to the gown stated: "Instore gown $425 - Take home today." I immediately contacted the store and provided a photo of the tag, simply requesting a refund of the $50 difference. Unfortunately, instead of resolving what seemed like a straightforward issue, my concern was dismissed because several weeks had passed -- despite the fact that I informed Loretta the dress had been with my seamstress during that time. I was also told my seamstress "took too long," even though the alterations were completed exactly within the timeline I requested for my daughter's wedding. I was offered possible store credit instead of a refund, which is not practical given that I live in Michigan and have no reason to shop there again. I also never received documentation confirming any store credit. Loretta's unprofessional email response to my request for the $50 credit provided no offer of store credit and attacked me personally. The boutique itself has beautiful gowns, but my experience with customer service was disappointing. Basic customer service principles such as responsiveness, empathy, accountability, and consistency matter just as much as the product itself.

Laura was wonderful with our bride. She felt like a princess. She found her perfect dress!…read moreWonderful experience!

This place has an amazing selection and accommodating staff. I made an appointment and they let me…read moretry on as many dresses as I wanted. I found one that I loved but it had sleeves and was way too big. Daisy, the seamstress took off the sleeves, shortened the train and made it my size. It became the dress of my dreams! Yanet worked with me on my budget and had great communication throughout the process. Thank you Yanet and Daisy for creating the dress I had envisioned for my big day!!

Under no circumstances would I EVER shop here. I ordered a dress TWO years in advance for my…read morewedding and needed barely any alterations to be done. Instead when we go there 6 months out it hasn't even been touched. Less than 3 months we have to drive back for "final touches" and no alterations were done. AND the crown I ordered was the wrong color despite it being said specifically in the receipt. They lacked the accountability to admit they were wrong and order a new one, and didn't using the excuse of " it won't get here in time" but when I looked it would take less than 2 weeks to ship. But they were too lazy to do it until it was too late. DO NOT SHOP HERE Oh and they cancelled our appointment 4 times the month before the wedding and rather then try to schedule it the next day they offer it in a week, then cancel again, then offer me MY WEDDING DAY. Despite the knowing when it is. If you want to be stressed out and disappointed because you didn't get the right thing, once upon a dress is where to go.

I am the Mother of a Bride to be for December 2024. I am a self-proclaimed absolute fan of the TV…read moreshow "Say Yes To The Dress." I called many bridal stores in this region and extremely fortunately, fell upon Kelly Chase Couture. The first person I talked to was Chase and he was wonderful. After talking a bit, I found out that Kelly had gone to Fashion design school with Randy from "Say Yes to the Dress." I was so excited to help my daughter to make her bridal appointment. When we arrived we were greeted with so much professionalism mixed with amazing kindness and courtesy. Even though we brought too many people with us to the appointment, all were treated with great thoughtfulness. But Kelly and Maria had such a special way of working with the entourage and while extending thoughfulness to all, they always made sure that every moment was all about the bride and also with me as the Mom of the Bride. At one point she called the Bride and myself away to talk separately about possible final choices...She is a genius!! In the end my daughter and I had a bridal and Mom of the Bride experience that far outshined any episode of "Say Yes to the Dress." I am so very happy that I found this beautful place that is so close to home. I had very happy tears from the moment I walked in to the Salon! Next stop Mother of the Bride appointment this Friday for my dress and back to back appointments for my dughter's bridal veil and accessories. And no entourage this time just the BRIDE and her MOM! Please, please, please consider this salon. Everyone there is absolutley amazing! Thank You, Kelly, Chase, and Maria!

Two of my 3 daughters got married in Naples, only six months apart. When they each got engaged, a…read morefriend suggested check out Kelly Chase. I made an appointment and tried on many sample dresses to get a sense of the style(s) I liked. I loved the selections so much that I ended up buying BOTH of my Mother-of-the-Bride dresses at Kelly Chase Couture. Kelly is so very talented. Her designs are unique and varied. Styles range from traditional to contemporary, and everything in between. Since most, if not all, of her dresses are made to order, many of her designs are customizable. What I loved the most about working with Kelly was not only that she is so talented, but she is also the most caring and kind person. She truly wants each item she creates to make the person wearing it feel beautiful and special...and I did!! Her seamstress does spectacular alterations , she definitely has a magic touch. Kelly also designs wedding gowns, and the most beautiful line of beaded evening bags. She recently began designing a line of separates that are great for holiday and other special occasions. Kelly Chase Couture is the best!!!!

Attentive chill and nice staff member helped me find my dress and reminded me it's what I want, not…read morewhat my family wanted. She made me feel comfortable and good while I was trying to find my dress. And it was a success, found my dress, thanks so much.

Best overall dress experience of my life. Tiffany was so attentive and knowledgeable. It made me…read morefeel so comfortable and heard. I appreciate you so much. Thank you, ladies come here!!!

Amazing experience. they were very helpful n friendly. Affordable prices, will definitely be back…read morehere.

I bought a disco costume for a dance party on-line and when I tried it on the pants were a good…read morefour inches too long. A friend suggested having them altered, so after a search on Yelp I find D'Gala Boutigue, who specializes in dress rentals for quinceaneras. Not exactly a guy place, but they do rent and sell tuxedos as well. I had the pants shortened and hemmed. Being happy with her work and reasonable price I returned with four more pair of pants to have them properly altered. This business is open seven days a week and they are open twelve hours a day I believe. The sweet little lady that served me seemed to always be there, so I asked her if she was there all the time and she said yes. Talk about being dedicated to your customers and your business. Need I say more?

These women are great. They provide high quality alterations in a timely manner. I've needed…read morecomplicated formal dresses done and they were quick to deliver. Cash or check only though so come prepared!

This is my newly-discovered, favorite women's boutique in Naples, FL. I cannot believe it took me 2…read moreyears to actually go inside. The service was #1. The sweetest girl was working and she guided me towards the right pair of pants I've been looking for and away from what I told her I did not want in a pair of pants. (She saved me tons of time in the dressing room that way) I ended up buying "The Kirsten Pants" in White....I'm in love! I can dress them way up or casual as a beach pant. The detail at the bottom, the ties on the sides, and the stitched brand logo on the upper rump is my fav. The quality is just tHèŘê(if ya know what I mean) so these will be worn often for many years to come. I'll be back for aallllll the things!!!!

Quite possibly the all time best shopping experiences ever! This boutique is simply beyond. Erin…read moreis style personified and goes above and beyond for any and all of her clients. I live in another state and she shared her personal cell # with me and all I need to do is text her a look or need and she is on it and delivers. I have never ever been good at what looks good on my body but she insists it will work and my confidence, after wearing her looks, is the best in my 50 years. Erin and her team are a Naples Godsend.

Visited the store to browse. Sales associate followed us around as if we were going to comprise the…read moreformal gowns, asked us when our event was (we were just walking through to see the inside of a boutique on vacation) and told us we could make an appointment to look at the gowns. Made us feel like we didn't belong, akin to Julia Roberts in Pretty Woman.

I recently found this gem of a women's clothing boutique while shopping with a friend and was so…read moreimpressed I returned with family. The merchandise is unique and has a more urban vibe than others in Naples. I recommend shopping here if you are looking for items with attention to detail. Although a bit pricey, you will find unique, quality pieces in a welcoming atmosphere.