Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

Always a great experience. Professional, courteous, are only a few adjectives to describe this…read morebusiness. I am never disappointed. To have my jewelry cleaned or repaired or to buy a new piece this is were I go.

Jackie Watts is an awesome business owner. He really does a great job. I've never been…read moredissapointed with anything I've taken to him. He truly cares about making his customers happy

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Today I had the pleasure of having two of my watches adjusted by Artem, the owner, they were…read morewelcoming, polite, efficient, and great at what they do. I wasn't there more than 15 minutes before checking out. Prices are more than fair! I will be back!

Very poor communication and follow-up service. High pricing too without similar quality.read more

Very neat store in downtown Monroe for specialty gifts. My wife found great items for a high school…read moregraduate. Highly recommend. Great music playlist playing while you shop too. Go see them!

Great local shop. Easy to find a gift for my wife in here. Ladies are always so helpful and even…read morewilling to wrap the gift for me.

I've been coming to Kings Jewelry for the longest, and I've never had a single issue. They always…read morehave a great turnaround time, and they've serviced every luxury piece I own with exceptional care and professionalism. Their work is consistently top-notch, and I trust them with all of my jewelry. I highly recommend them to anyone looking for quality service and reliable craftsmanship.

The staff were polite and capable, and the watch bracelet is now installed, but I had a…read moreprocess/communication issue that's worth noting. I brought in a Sinn watch bracelet and was very clear that I only wanted a test fit performed and that I did not want any modification made to the watch or bracelet. Despite that, parts were altered to make it fit, and I was informed only after the fact. To their credit, the watch appears unharmed and the bracelet is secure, but ignoring explicit instructions -- especially on a quality mechanical watch -- is not something I'm comfortable with. I would strongly recommend confirming expectations very clearly before leaving watch work here.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Very great service, we're very patient and help me all the way through my repair/cleaningread more

Absolutely fantastic buying experience ! Unmatched service . I look forward to future purchasesread more

Amazing staff. Knowledgeable. Courteous. Professional. Took my grand nephews necklace for a…read morecleaning prior to a christening. They did an outstanding job with a great turnaround time. The presentation box was gorgeous and made for such a great gift. Price was more than reasonable and the service made the trip an excellent experience. I highly recommend.

Brought my wife's ring in for repair, and was quoted 3 weeks. A bit long, but ok. 4 weeks later,…read morethe ring was not ready. It took 6 weeks and they did not call when it was done, I had to call them. The repair job is not great, the ring is noticeably off and not straight. There was to be a resizing to go with the repair. I had brought in a ring that fit my wife perfectly, so I could ensure that the repaired ring was resized correctly. I had a conversation with the man working that the ring needed to be sized down, that it was too big. They resized it up. They lied about resizing it all, claiming they didn't resize it when it has clearly been sized up. The band is now damaged and scratched. When my wife brought it back to point out the error and to get it resized correctly, she was accused of lying. She was told that I had given them the size and they had sized it to that, and it was our fault if it didn't fit. We would have to pay to have it sized again. When my wife pushed that a ring was brought in to be sized the employee got a little hostile with her. They refused to correct their error. There are many jewelers in the area that range from pretty ok to great. Anthony's is not among them. Save yourself the time and money.