This is the only place if you want to melt gold. Carter is a first class person, very honest and…read moreVERY KIND and FAIR...I have been a client for over 10 years and I send him clients all the time, everyone is happy with his services.

My experience fell short of expectations. While Carter is very personable, when it came to…read morediscussing coins, the focus seemed to be on "what I didn't have", i.e. "the right years for such and such" and what "the 'kids' didn't want these days,' and how the 'kids' don't collect coins these days." He went through my coins behind his desk... which is behind the counter... with no details on how he valued them. I had emailed my list of coins to another closer local dealer. Carter's offer was no different than the Internet offer I had received. I could have saved myself a trip there.

Best ever experience with a jeweler. These people are professionals with the highest integrity who…read moretruly care. My diamond wedding ring fits right after wearing it since I was married 16 years ago. Very fair pricing. I will be back soon to have them redesign my wife's wedding ring. The whole experience was a ten!

I rated Stephan-Hill on another platform. They are a lovely jewelry store. I purchased two diamond…read morechain necklaces one for myself and one for my daughter. The service was professional and personally helpful. My daughter had another necklaces from there from her husband. The beautiful Mt. Tam designed by the owner which they cleaned while we shopped. Weeks later, I took thin gold chains in which had become hopelessly in tangled. They had not been purchased at Stephan-Hill. Marion spent the better part if an hour untangling them with hints about how to do it. Same patient, helpful attitude. No charge even though they were not from their business. Stephan-Hill is a unique treasure to our Marin community.

The folks that own this business are not only SO NICE, but they are reasonable and any work that…read moreneeds to be done, gets done in a very reasonable time. Very knowledgeable.

I have been to Jeff and Janet DeLeuse with many different needs for many years. Both big things and…read moresmall - most of them small things. Replacing watch batteries, resizing rings as my body changes with age, etc. Even so, I am always treated as a valued customer. Their main businesses are estate evaluations and high-end jewelry sales and repairs. Jeff is a certified Master Jeweler and watch repair maven! Janet also has developed her personally designed line of women's fashion and skin creams that are on display and available in the shop. In every instance, their work and their inventory is always a notch above what anyone might have reasonably hoped for in a small town shop. Big job or small, big sale or not, their attitude, professionalism and work product is categorically outstanding. The ring in the photo has been resized there 5 times! Right in downtown Fairfax. If you have a need, check them out!

Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

Today was my fifth visit since moving to San Rafael five years ago. Each time I have visited, I…read morehave felt seen, listened to and cared for--and the service has consistently exceeded my expectations. Today they helped me update an old Timex with a new watchband. On another visit, I brought in a watch for a battery replacement. After carefully inspecting it, they explained that the watch could not be repaired--and did not charge me. I highly recommend this caring neighborhood business. It deserves our community's support.

I recently brought some inherited jewelry that needed repair to Mary's Jewelry in San Rafael…read more Rosa examined each piece and gave me an extremely fair assessment of what the repair work would cost. The quaote was very fair and she phoned promptly when the work was completed.

Exceptional service from Stephen at Ross Goldsmith. I had a very difficult repair on the original…read moretitanium mesh bracelet from my Omega Seamaster "No Time To Die." Because it's a specialized Grade 2 titanium bracelet, several places either wouldn't touch it or suggested replacing it entirely. Stephen was confident, knowledgeable, and able to repair it beautifully. The workmanship exceeded my expectations, and the price was more than fair considering the complexity of the job. It's refreshing to find someone who values quality craftsmanship and treats every repair with care. My watch is back on my wrist, and I couldn't be happier with the outcome. I highly recommend Stephen and Ross Goldsmith to anyone looking for an honest, skilled jeweler and watch repair specialist. Thank you again for the outstanding work!

I am really blown away by the inventory in the jewelry cases here!…read more There are many striking pieces, at all price ranges. You will be pleasantly surprised!

My fiancé and i were planning on going around Marin to get estimates for a simple gold band…read moredownsizing, and we popped into Sofia to inquire. They were very kind and assured us it'd be an easy job, and all in the blink of an eye handed us a slip, told us they'd call us, and shuffled away with the ring. I guess we were doing it here then! We figured it'd be fine, it's always been a very affordable and quick process (sometimes within 1-2 days). Not this time! $250 and two weeks later, we had the ring back (and not the gold scrap that was removed, which I've had given to me by other jewelers after resizing). I think they must have charged us a storage fee for holding onto it for so long! Never had anyone charge that much and keep the item so long. I guess now we know for next time to keep looking!

We do not recommend their ring resizing services and won't use them again. (I'm rating 3 stars and…read morenot lower because I've waited to post this review and did not give them a chance to fix.) I took my ring to increase the size and it came back with two problems. 1. the region where the ring was increased in size (base/sizing bar) had a visible nick/distortion. 2. my ring had four areas with an intentionally-designed matte finish and though we only asked for a ring size increase, the ring came back with all the decorative matte areas completely buffed smooth.

My all time favorite boutique jewlery. It's challenging to trust someone with your most intimate…read morepiece of jewlery (wedding ring). When I was first engaged I brought my ring for some adjustments. 5 years later I went back and they remembered me. The amazing gifted jeweler fixed my ring charge free. Talk about quality with impeccable timing . I recommended Lehrer masters. Wonderful service.

All I can say is they are the best!! So friendly and fabulous customer service. Glen and Stephan…read moreare always there to help repair whatever I need and my repairs are always perfect! I so appreciate them!