Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

I recently brought some inherited jewelry that needed repair to Mary's Jewelry in San Rafael…read more Rosa examined each piece and gave me an extremely fair assessment of what the repair work would cost. The quaote was very fair and she phoned promptly when the work was completed.

Great jewelry store, honesty, reliable, and reasonable. Can't beat that combination! I highly…read morerecommend.

Well, I know now know what time it is after having batteries replaced in 10 watches…read more They have some very lovely jewelry in those cases.., be careful

Pricing here is extremely inflated…read more I was quoted about $6,000 for a custom platinum setting, which I later purchased elsewhere for $945 including CAD design, appraisal, and third-party verification. When I declined, I was told it would still cost over $1,000 just to set my diamond into a completed setting with no modifications required. I was also quoted $4,700 for a ~5 dwt platinum band. At the time, platinum spot was around $103/dwt, making that pricing very difficult to justify. I ended up purchasing an identical 6.5 dwt band elsewhere for $825, again with appraisal and third-party verification included. This felt like aggressive markup rather than pricing based on actual materials or labor. Communication was also lacking, I was told emails and voicemails had been sent, but I never received either. I would strongly recommend getting multiple quotes before doing business here.

My all time favorite boutique jewlery. It's challenging to trust someone with your most intimate…read morepiece of jewlery (wedding ring). When I was first engaged I brought my ring for some adjustments. 5 years later I went back and they remembered me. The amazing gifted jeweler fixed my ring charge free. Talk about quality with impeccable timing . I recommended Lehrer masters. Wonderful service.

All I can say is they are the best!! So friendly and fabulous customer service. Glen and Stephan…read moreare always there to help repair whatever I need and my repairs are always perfect! I so appreciate them!

Tom is a Sausalito institution. His little jewelry store is a gem. His attention to detail, his…read morework and his customer service are wonderful.

Thomas is not only a master jewelry repair person, but very knowledgable about jewlery in general…read more He is the person you want to take that special piece of jewelry that you want restored exactly the way it was. In one case he converted vintage screw back earrings to pierced and retained the integrity completely. He also has an interesting collection of jewelry for sale, pieces you wont see anywhere else. I highly reccomend him. His new phone number is 415-272-2250

I have an old orient dive watch that I really like, but that has always run slow. I finally decided…read moreto see if somebody could help it run more accurately. After going to two other jewelry stores who told me they would send it out to Repair and it would cost between $400 and $600, I decided to try Andre Fleury Swiss watch company. Andre Took the watch and told me he would look at it and get back to me in a few days. Nice when the watch expert is right there working at his desk. A few days later, I went to pick up the watch. He handed it back to me with a smile and told me it was much more accurate now. There was no charge listed on the ticket. So I said, "how much do I owe you?" Andre said "that's all right, I'll catch you next time". "it's an easy watch to regulate... It didn't take much time at all.". If this were an old friend, I might understand that... But this was strictly business. Who does that in this day and age? Apparently, Andre does. Somehow, that made me feel just a little bit better about humanity. All I can do is give him a five star review, which is richly deserved. One other quick thing: his business is basically in an upscale office building, not in a mall somewhere. The building is really nice, and parking is a breeze. The restrooms are all unlocked... This whole experience was like a pleasant experience into the past, when life was easier and kindness was much more likely to be given to a stranger.

Unfortunately, I was not able to obtain their services so this review is based strictly on my…read moreexperience. I went here to have a battery replaced in one of my watches and the gentleman that helped me noticed right away my watch was missing some important components like the glass that covers the bezel. He recommended I contact the manufacturer and have it replaced and even provided me with the website information for the manufacturer. Instead of just letting me leave, he meticulously placed my watch in a protective bag to prevent any damage to the watch and apologized he couldn't assist me further. Based on my experience, and coming from a sales/customer service background, I really appreciated the customer service I was provided when he could've just replaced the battery to make a quick $40 and sent me on my way. Honesty and integrity. Very rare these days but greatly appreciated. I will be taking my other watches to them in the near future.

I've been one of Julie's customers for years. In fact one of the first purchases that I made when I…read morereturned to the Bay Area was one of her baby gem drop necklaces. I tend to prefer delicate pieces, but whether you like simple, delicate or bolder styles, her shop is a delightful mélange of handmade treasures. She's also my first stop for gift giving, as she always has an updated assortment of affordable necklaces, earrings and bracelets that my girlfriends have treasured. About a year ago, I lost one of my earrings, but the one that was left was charming - a golden feather and gemstone. Not one to like to see anything go to waste, I brought in the remaining earring and asked Julie whether she could craft it into a necklace, which she did. And a week ago, when I got around to switching out my dresser, I found the match hiding behind it! So instead of having her dismantle the necklace, I had her make me a bracelet and I got to select the different elements and I love it!

I feel very lucky to live close to this unique jewelry store. Although I've frequented many…read moresimilar shops, Julie Tuton is, by far, my favorite. Her designs are unique and crafted beautifully. Her jewelry is well made and no matter how delicate a piece may be, it will last forever. I find her prices very reasonable.

Honestly, best customer service. Super quick and replaced batteries in 15 minutes for 3 watches…read more Cheaper than anywhere else by 1/3 the price too. I hope people continue to use these guys!

It would be helpful to know how much Pavel charges to replace batteries in clocks and watches…read morebefore you travel to his shop. I was there today and the price is $34 per item. The replacement includes a 2 year guarantee, but is too expensive for me.