"The team at Chimney Lakes Animal Hospital did a phenomenal job with my dog's teeth cleaning. From…read morethe front desk to the veterinary technicians and Dr Bird. Everyone was so professional and compassionate. We are so excited we found a place we're comfortable with. Thank you all very much. Means a lot to us.

Took my newly adopted shelter dog here for his first vet visit. We showed up way too early but they…read morehad Netflix on in the lobby and the staff loved on my dog as they passed through. The staff here was so nice and my dog loved on everyone there. The vet was very personable and answered all my questions. She also recommended we change my dogs diet because his skin was drying out. As soon as we changed his diet his dander went away. I think we will be sticking with this vet going forward.

Dr.Rod is the most amazing veterinarian, very caring and willing to take an extra mile for his…read morepatients and help out owners. He saved many of my animals!! The staff is awesome. I'm very happy we found him.

Very kind and caring my animal did wonderfully. Not crazy expensive. Very clean , they run on time.read more

Had to bring my pup in for his annual appointment and vaccines. Now we used to have a dog when I…read morewas little who hated going to the vet, but not our current dog. This dog smiles for the vet and the techs. Dr. Gavron is who Dash sees. He gets so excited. I love how she gets on the floor with him and gives him lots of love. She took her time explaining some of the concerns we had, offered some cheaper alternatives, and was just so sweet to our pup. I'm not exactly sure how their prices compare to other vets, but they go through the estimate, what each vaccine, the exam, fecal test, etc costs and you sign that you agree. He was taken back, given his vaccines, we paid and were on our way. He also received what seemed like 10 treats from the Dr. maybe that's why he gets so excited to come here

Dr. Van is simply the best! She's our primary care veterinary. She always goes the extra mile to…read moregive me and my dogs the best care possible. She doesn't mind doing the research or phoning a colleague to make sure she's giving me the best counsel. I'm so happy I found her especially being new in the area and would highly recommend her for your fur baby. Thanks for all you do, Dr. Van!

Staff is great! Like everything else, prices have gone up…read more It appears they don't board much or maybe it's just off-season. Boarding areas for both dogs and cats was clean and well-designed. Prices fair and affordable. Impressive facility with separate entrances for dogs and cats.

I just rescued this beautiful puppy and the first thing I did was bring her to the vet. I called…read moretwo places before here to make an appointment and they weren't free until July I called this place and they fit me right in the morning of. I got there and they brought me straight in to my room. Everyone knows every dr appointments is a wait same for vet appointments. Plus we had to run a lot of test on my pup, Nami so it made the visit a lot longer. They helped us and definitely knew what they were doing especially Dr.Lee. The bill wasn't bad and I am glad they have military discount! I do recommend this place and I will be back soon.

Staff is great! They acknowledge the people and the pets! Our pets actually love to go there…read more Efficient and on time.

My dog had end stage kidney disease and I was so sad. When I asked one of the vets here if I should…read morecontinue using heartworm medication, she callously replied, "No. The kidney disease will kill her before heartworms will." Also, the front desk staff is very rude to certain customers. I called one of them out on it, not in an inappropriate way, but I told them that I didn't appreciat their attitude. After that, I was told that I was "banned" from coming back to the clinic. I have never had such an experience at any establishment. It was shocking to say the least. Needless to say, I do not recommend this practice.

Great experience and great price! Ashleigh, my Tech, was super helpful! Happy to have found a new…read morevet that I trust!

After giving this office multiple chances, I've decided it's time to find a new veterinarian for my…read moredog. At my dog's two-year wellness exam, I specifically brought up his ongoing itchy skin because I wanted it evaluated. They took him to the back for routine testing, brought him back, and then immediately started checking us out. I actually had to remind them that I had concerns about his skin. The first recommendation was simply to buy a different shampoo, and another veterinarian later suggested giving him over-the-counter human allergy medication. At no point did anyone actually examine his skin, which was the entire reason I brought up the concern. I left feeling like my concerns weren't taken seriously. The second experience was just as disappointing. We ordered my dog's flea prevention through a third-party pharmacy, which reached out to the clinic for prescription authorization. My husband also contacted the office. Days went by with no response from the clinic to either us or the pharmacy. We finally had to call ourselves to find out what was going on, only to be told they had received the request but that we needed to come in to pick up a written prescription. That's completely understandable if it's their policy, but why not simply communicate that when the request came in instead of leaving us wondering for days? Good communication and thorough care are so important when it comes to our pets, and unfortunately those are the areas where this clinic consistently fell short for us. I gave them multiple opportunities because I wanted it to work out, but after these experiences, I'll be transferring my dog to another veterinarian. I hope this feedback helps the practice improve their communication and attentiveness to their patients and their owners.

I love Claws and Paws! They've been great with all of our pets that have gone there!read more

Do not go here! They don't care about animals. I was called and told they were refilling my cats…read moreprescription and they did not. He is on a daily medication and after calling for days they said it was a mistake and they would not call it in. Now he will be without because of their negligence. I was then hung up on for no reason by the receptionist. If I had known they would be so rude I could've made an appointment somewhere else and he would not have to go without. Don't go to these people. They are awful. The owner is terrible as well. She had the nerve to send me a rude email without even speaking to me. She defended her rude receptionists awful unprofessional behavior. My cat had a prescription left from another vet in another state so i didn't need the refill right away. I didn't know this they only just sent it through the mail. We paid $340.00 to establish our cat at a new vet in a new state we moved to, and when a I tried to get my prescription from them for my cat that they called in they turned it down! They wouldn't let him have it since I had a refill from our Ohio vet, who by the way called in two extra refills when we moved, which is how any reputable place that cares about animals would do until they are established at a different veterinarian. I've been to many doctors for myself and my animals and I have never had a prescription not be good just because I didn't pick it up for a few weeks. I think they were upset because they just want to make sure that you come back more often so they can make more money and I put that out a few l weeks. That's all I can think because it makes no sense whatsoever. It's unbelievable. Not to mention a charge of that amount to just establish a pet is ridiculous. But I was willing to spend anything for my cat because he is my world. I'm glad they showed their true colors before I wasted too much time at this vet. This is the message I was left at the beginning of the week, I called several times throughout the week with no answer or call back. This is very unprofessional behavior from a veterinary clinic!

Great communication between staff and clients. Doctors are very knowledgeable and the clinic is…read morevery clean (: free first exam too!!

This was the worst experience I've ever had at a veterinary visit…read more Our visit was a while back and we were seen by a 'floating veterinarian'. She was as condescending as they come. To the point where she literally said "What kind of food comes in a bag with a comic strip on it?" She wasn't being nice, she was being condescending. The food is Gentle Giant and is quite a decent choice for our budget. Today I received a text reminder for my dog's rabies vaccination. I took this opportunity to express my disappointment with the treatment we received. At first the girl just wanted to get off the phone but as I continued she hung up on me. If this was an accident they certainly would have had the courtesy to call me back. There are plenty of amazing vets in our area but this is not one of them!