The doctor's great, the tech was great, so they each get a gold star, but the woman in front, while…read morenice, has no idea what she's doing. It took OVER TWO HOURS for me to get in and out of there for an annual checkup and glasses prescription. Very disorganized place, I've been calling all week trying to confirm if they sent my prescription back to the VA (this was a community care referral), and haven't gotten a single callback or text. It's the weekend now, so I will go there in-person on Monday. I'll also make sure the VA knows not to send anyone there in the future. Doc, fire whomever runs the front!

The doctor is very professional. Graduate of the University of Alabama. FAOO member. This is my…read moresecond time here she doesn't usually overbook but they are very busy. I like the fact that she did not dilate my eyes because dilation could possibly cause damage to my eye. Most doctors will dilate you and just get the insurance money. You would never know if the damage, possibly until years later. Now the sales people out front will definitely try and sell you the glasses you don't have to buy them from this location. Get your prescription and pick up glasses from any store you like. The selection here is OK but most are not my style.

I have been wearing glasses for over 60 years. My exam at BJ's Optical in River City was the best!…read more The numerous tests were so thorough and impressive in design. The staff is wonderful and you can tell they enjoy their positions in the Optical Department. For $74.99 there is no reason not to have an updated eye exam at BJ's!! Sherry in Jax

First time here, their having a membership deal $20 for the year. You can use manufacture coupons…read moreand combine them with store coupons. I got a pretty good deal on some brands.

Besides overcharging, and extremely rude service, They literally get you in the door on a scam!…read moreSame pair of glasses, same prescription same lenses with transition lenses america's best charge $440 or as Warby Parker charge $280 for the exact same thing

I took my 83 year old mother here for glasses as their advertising drew her in for the 2 pair of…read moreprogressive glasses for $149. She has gotten new glasses regularly for the past 80 years. This experience has been completely unique. Every single contact with America's Best, things get worse. This ophthalmology team at this location, including the never present optometrists, do not seem professional. For some reason the responsible party just skipped dilation and the subsequent examination. We have always been told dilation was absolutely necessary. For some reason Virgil McClintic, O.D. must supervise staff in way that they can randomly choose elected dilation with no explanation as to why. America's Best has had numerous times to fix this. I received a text my mom's glasses came in. We stopped by the office to pick up her glasses. Unfortunately no one was available to adjust them. We were told some days they have no one, but most any other day is fine. The text could have suggested calling first, but it just invited us in. My first attempt at getting this resolved was communicating to the store staff that I was unhappy. They didn't care. It was painfully obvious by the non-verbal feedback. So, my first attempt at expressing concern face to face with the location resulted in NOTHING. My second attempt at feedback was via the feedback form that we received after picking up the glasses. It has been several weeks and I have had no reply to this written complaint. Today, we went to this location for the 3rd time for a fitting. Guess what? No optician available today, Friday, Saturday, Sunday or Monday. America's Best is 100% consistent with dropping the ball. They did tell me to go to any other optometrist and they would adjust the glasses..."it doesn't need to be America's Best, just go to WalMart." We did. WalMart hates the abusive business practices of America's best as well, at least according to their optometry staff. I reached out to America's Best snotty customer care. I notified them of the unprofessional practices by the ophthalmology staff as well as having such difficulty getting glasses fitted. I now know that the representative who took my call and promised it would be escalated, instead decided to document nothing. In fact, from my experience this is standard operating procedure. And although a customer should be able to speak with a supervisor, the sole supervisor (Jessica or Jennifer) takes all day lunches because she has not once been available to take my call, is 100% of the time on her lunch break and doesn't return any telephone calls. She did ask the representative to tell me that she knew I had called, making a point to try to piss all over me to show dominance. This is how she demonstrates her leadership. Pissy pisser pissily pissing. I was also given the number for some kind of regional manager, a Leticia Gold. I spoke with her yesterday and she promised follow-up today by either her, or the GM, Sabrina, today. Leticia also promised me that she would make sure a complete copy of my mother's medical record was mailed to her address on file TODAY. None of the things Ms. Gold promised have come to fruition and they all feel like deceptions at this point. Oddly, the only thing that got a response from America's Best was this Google review. Their social media team immediately responded with an escalations e-mail address, but so far that e-mail seems to be another slow boat. They also responded to me on Instagram after I publicly posted, even promising me a regional manager was desiring to speak with me ASAP, but that was this morning and I've been available all day. Today I called to speak with Sabrina, assuming she may have gotten busy. Guess what? No Sabrina at the store today as Leticia promised. I called to follow-up with Leticia, but was told she was off today as well. I don't know why Leticia chose to lie to me. I called the River City Marketplace location back and spoke with Harry, MOD. He had heard nothing from Leticia, nothing from Sabrina and nothing from anyone in leadership. When I communicated what Leticia had promised, he stated they never provide any copies of patients charts, even upon written request of the patient, a doctor or an attorney. Leticia promises me the records would be mailed out today. She lied, according to Harry. I feel like someone in Compliance needs to get on top of this. I can't begin to recommend this place any less. All I can say is that you've been warned. So much more to share, but limited space to do so... I did email the address in the manager's reply to my original review. Still, no one has contacted me. They have had my request for an escalation for weeks now and still pretend to be interested in calling.

This was my second time visiting Vision Express. I went in yesterday for my routine eye check up…read moreand to obtain new glasses. The eye service was good for my particular needs, and they do have Saturday availabilities which is nice. The sign in process due to pandemic has changed a bit with new guidelines including temperature checks and requiring you to wear a mask. They also require you to sit in your car and not to bring additional people to your appointment. Luckily, I came directly at my scheduled appointment, so that I didn't have to sit in my car. Once in I did the normal routine paper work then went to the back to get my eyes examined. I really like the fact that this place doesn't do eye dilation. Instead they do a scan which is very convenient. The pros of the visit was I didn't have to get my eyes dilated. Also, they allow you to take your prescription with you which is nice if you want variety with your glass. Also, if you check in on the yelp, you can get 35% off on a pair of glasses with out insurance. The con was the time I had to sit and wait to see the optometrist after doing my check. Also, they have a limited amount of glasses, but I did find a pair that was nice.

I went there once and the environment wasn't warm and inviting. The doctor that saw me wasn't…read morefriendly at all! He busy trying to upsale me a service I didn't want!

If I could give 0 stars I would. Condescending, rude, and will try to gang up on you to pressure…read moreyou into making the decision most convenient for them. Neglected to tell me that if they broke my frames while replacing the lenses, I would be paying for it. So when they broke them, they tried to put the blame on me and lied to cover themselves. The low rating does not surprise me.

It was my first time getting glasses and I was a little skeptical. I met Dr. Johnson for my eye…read moreexam and within 45 mins I had my glasses on order! The whole experience was just great and professional. Highly recommend if looking for an eye exam and glasses. Couldn't have gone better!

It did take a while to get an appointment but I was very happy with the services I got her! Dr…read moreAllen was very helpful and never did I feel rushed! Answered all my questions. I felt like I got a thorough examination of my eyes! Didn't try to upsell anything! I just moved to the area and finding Dr.s can be stressful so I am very pleased to have found this office! Everyone was very professional and pleasant!

I was way over due for a new exam and eyewear. Scheduling…read morewas easy online. They followed up by call, text, and email. Staff was really pleasant. The exam was at my appointment time. Such a relief these days for something to be on schedule these days. Everyone was personable and professional. I do wish they had a larger selection of higher end men's eyewear. They didn't pressure me into buying add ons. All in all, great experience. If you aren't too picky about having the highest end eyewear, I would recommend MyEyeDr. Middleburg.

I had a great experience with my eye exam! Doctor Merritt was incredibly sweet, patient, and took…read morethe time to explain everything clearly. The staff was just as kind and welcoming, making the whole visit comfortable & efficient from start to finish. The office was very clean and well organized, which I really appreciated. Overall, a wonderful experience--I highly recommend this place for anyone needing an eye exam!

A very positive experience. The whole staff was so kind and the doctor is so patient and…read moreprofessional. Mary Beth P.

I have seen Dr. James Hoffman for over 15 years. He is always very patient and personally…read morecommitted in assuring that my eye health remains good. Staff is great and very knowledgeable about insurance. I highly recommend Dr. Hoffman.