I bought the top of the line side by side at Kawasaki several years ago (The Farmer's edition for about 19K). This past week I had a very long ordeal over several days in getting the tool for removing my tire with a special rim on it. I was having problems finding the tool in Harrison when the service department told me several places to go to get the part.
Finally a gentlemen called me back and said he would solve the problem. However, I got the impression he had to go get the tool AFTER the service department was closed and I think he got the tool from a tool kit from one of the mechanics, which made the service man very unhappy.
Bottom line..... it took a "salesman" from Clay Maxey to go up and beyond to solve the problem for me when the service department was just being annoyed with my six or seven calls to them. He knew that SERVING customers means repeat business. I currently own 4 ATVs and two side by sides and I replace them every year or so. I may have to stay with the other dealer in Harrison for future purchases, especially under the new ownership, since they "get" that servicing what they sell is really important. Ultimately the servicing manager DID get my tool but it was not delivered to Clay Maxey by the time I had my employer come pick it us at 5:35 PM.
One final comment.....I don't want to get the salesman in trouble for taking the tool out of the mechanics toolbox! read more