Everyone we dealt with at the Clayton Homes New Braunfels location were absolutely amazing! Thru all the obstacles we faced (suing our neighborhood "acc", fighting the water company over ownership of our tap, the electric companies BS)..., they stood by us, helped us and fought along side us to get us our house! So thankful for each of them! We had the best sales guy "Rob the Hawaiian Guy", Kim and Dawn in the office, Morgan at reception and Carolina in service, all just do an amazing job and it is clear they truly care about their guests! Trust me, Don't waste your time talking to any other company, just go straight to them! read more

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Took 4 year to ask them to repair the damage to the roof only solution they had for was to reseal with tar never came and fixed any of the issues just glued everything back together and silicon still having the same issue 2025 has been here since2022 read more

At first, I was very happy I found them, the promotions were good but you have to hope that the process keeps going. Unfortunately, we had to go go a different route due to financing and what we needed to do to prepare for the mobile home. Joe, the sales person promise to return my deposit if anything changed and we decided not to move forward. Well, on August 9, I had to inform them that I could not move forward due to the additional calls I was gonna have to incurr. They've been giving me the runaround about my check. Dawn never responded to my message on August 9 about canceling until this day August 30. I have not received my deposit back. Joe the sales person told me over a week ago, but I was in the mail and being sent. I'm just two hours away to email it here in 1-2 days. I feel like they're holding my deposit hostage because they're upset that I have to cancel. If anyone else does business with them you never know whats going to happen and I strongly recommend that you put something in writing of the deposit and when you should see it returned. In the future had planned on buying another mobile home and was strongly considering them, but what they just did made me realize they're not true to their word. If I do not get my deposit within the next couple days, I will do additional research about my check and seeing what I can do. I wish I would've seen these reviews prior because I could agree of some of the comments about the staff. Update: they told me the check was coming over 3 + weeks, last week Joe said Wednesday today he is saying Dawn sent out Friday. I really believe they are doing this on purpose. So sad because I was planning on returning once I was ready! read more

We purchased a high end home from Clayton home almost 10 months ago What a mistake . Poor workmanship thur out . There were way to many issues to explain . But they do not stand behind there product . So stay away is all I can say read more

The staff is friendly. Except Dawn. She is rude and arrogant. She is condescending to her contractors. She cares more of herself than her workers and that is very unprofessional. read more

Clayton Homes of New Braunfels has been FANTASTIC to deal with during the purchase of a home for our granddaughter on our ranch property. Joe, Kim, Karen, Johnny...and others have been responsive and professional. They met or exceeded deadlines and expectations. And, we are very impressed with the Clayton Home - Anniversary 3.0 product. Very well built for a less expensive mobile home, nicely decorated and very well planned out. We researched all the mobile home manufacturers and decided on Clayton based on other reviews and the fact that it is a Berkshire Hathaway company. We are very glad we made this choice! read more

Even though we stay over an hour away we actually visited this Clayton Homes dealer in New Braunfels 3 different times specifically because of the Sales Manager, JENI WARE. She was absolutely amazing! Not pushy at all, very knowledgeable and extremely helpful. We felt right at home every time we went. She stayed in touch with us and was super patient. We were so close to buying but ultimately we decided to build a new home on our property instead. But to anyone looking to buy a mobile or modular home I highly recommend you give JENI WARE a call at Clayton Homes in New Braunfels. You won't regret it. read more

Stopped by to look at 3 bedroom houses for a second property, had a really great experience with Jeff the sales rep. Professional, knowledgeable, I was very happy. He pointed out things I would never have thought to ask and really made me understand what I was getting for my money. read more

Can I give a 0? They were super nice, until we signed our loan documents & they were out the door. Then the nonstop problems started. This isn't even the beginning... We've had people out 3 times to fix the cracks in all the walls, flooring with bubbles everywhere, molding not properly secured in our children's rooms. Now we have mold growing on our porch that came with the house. Clearly they're not using treated wood, I'm concerned for my children & consulting specialists. This is unfortunate, I love giving good reviews, it really takes a lot for me to give bad ones. DO NOT USE THEM! Go a different route, if possible. Shortcuts EVERYWHERE! read more

They did treat us well during their "open house". I am knocking off a star because I twisted my ankle in the gravel back lot, and it's still today hurting. We found 3 different homes we liked in our price range. If you go....check out the Bigly expensive model...way too expensive, but I loved it. read more

Clayton Homes in New Braunfuls really deceived and disappointed me and my family. We Bought a modular home and trusted them to set it up on our land that was purchased a few years ago. We thought our dreams were coming true, Little did we know the nightmare just began. The contractors that Clayton uses (Ramos construction) are incompetent and unorganized and will not communicate with anyone unless Clayton gets involved. Ramos contracted D.K. drilling well company to service an old well on the property everyone was informed that this well would need to be checked due to it not being in use for a number of years, D.K. drilling replaced the pump and supposedly checked it out.No one said it was not going to work. The problem was a secret between D.K. drilling and Ramos construction more water was trucked to my storage tank without my knowledge to appease the septic company because they couldn't even fill it with water to test it. The septic company had to install the septic in my front yard where its visible and heard because Ramos Construction couldn't coordinate with the company to come before the house showed up and was in the way. They dug two trenches through my asphalt driveway for power and water and left my driveway in that condition just to show me the fine print on the bid "not responsible for damage to asphalt" very unhelpful very un professional. They threw brush that I cut,over exposed pipes just did a really poor job on most everything. Clayton Homes will back these guys up because they are the only ones who install modular homes. My front fence was bull dozed and left in a pile,drive way ruined, septic tank in my front yard, no water from day 1. After Clayton Homes New Braunfuls gets your money they will move on to the next one,over promise and under deliver. The management is snarky and unhelpful the sales people will promise you anything you want. Famous last words from Ramos Constuction was "its not like we are gonna leave you hanging". Last thing I was told by Kim at Clayton homes was a big fat no when I asked If I could at least get a tank of water to hold my family and I over till we can get another well company out. avoid this place just spend the extra money find someone that knows what there doing. read more

(Clayton Homes of Seguin Texas) i initially gave this company a 5 star review. Now it is -5 but thats not an option unfortunately. Our sales guy Mario was FANTASTIC and still texts me and checks on me. However after Hurricane Harvey we got on the roof because we had a leak in the house and low and behold our roof had holes EVERYWHERE. the install crew when they delivered the house went in nailed in shingles that were lifted from the drive over. It was absolutely horrible. Then we had to call and get someone out and a licensed roofer and insurance adjuster told us the whole roof need to be replaced, after speaking with Gary he blamed it on the manufacturer and we were done. We wanted someone higher. He had to blame it on someone else instead of taking responsibility. Finally we got ahold of Don McCan who is the manager of the plant our home came from. He swore up and down he would make it right. We felt a little better. He promised to extend our warranty and have it in writing that the roof would be fixed properly and to Certainteeds standards. He SWORE this would be to us before they fixed our roof. HAHAHA I STILL DONT HAVE IT!!!!!!! I have called MANY TIMES and left messages and he calls back and swears he will call the next day. NO CALL!!!! I want the letters I was promised because now i have a messed up roof and no respect for this company. I am now a Licensed Realtor and I WILL MAKE SURE TO TELL EVERYONE DO NOT GO TO THIS COMPANY!!!!!! OH! and while this was happening our fridge broke. We have been living here for 7 months. What we thought originally was $150 worth of food spoiled turned out to be more than $350. We did recieve a $150 heb gift card which i am appreciative of. But its not enough. We are done. DO NOT GO HERE AND WASTE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!! I was promised so many things and its all LIES!!! Even when shown the property and the entire time during purchasing we were told it was .89 of an acre and WOW SHOCKER we show up at closing and its .769 LIKE I SAID IT WAS BECAUSE I RESEARCHED IT. They dont know what there doing nor do they care (besides Mario love him) Gary will tell you what you want to make you shut up. DONT GO HERE PEOPLE DONT DO IT!!!!!!!!!!!!!!!!!!!!!!!!!! - Sincerely pissed off customer who got screwed over.( read more