I've been coming to James Espinosa, OD since around 2017, and I absolutely love this place. From…read morethe moment you walk in, it feels personal, they know my name, and the welcome is always genuine. The manager, Jenny, is amazing and truly keeps everything running smoothly. Dr. Espinosa is cool, approachable, and clearly cares about his patients. On my most recent visit, I saw their newer doctor, Dr. Fabrizio, and she took great care of me as well, super attentive and professional. They always have a great selection of lenses and frames, they take insurance, and what I really appreciate is how helpful they are when it comes to choosing frames. They actually give honest feedback and help you decide what looks best, instead of leaving you to figure it out on your own. If you're single and need someone to externally process frames with you, this is definitely the place to go, they've got you covered! Overall, it's just a fun, friendly, welcoming office. They're also Christian-owned, which I really appreciate as a Christian myself. I can't recommend James Espinosa OD enough.

I can see clearly now, the blur is gone!!!…read more Prior to coming here, I've been on a constant search for an optometrist I could trust and a staff who takes care of me. Dr. Espinosa and his staff have served my family for years. The ladies are always friendly and try to take care of patients quickly and efficiently. Jennifer, the office manager, has never hesitated to answer any questions we've had and she's gone above and beyond to answer any questions, make sure that we get the full benefit of our insurance coverage, and ensure that our glasses/contact orders are accurate. Don't hesitate to check out Dr. Espinosa for your optical needs!

When I was teenager my family came here. Stopped coming as I moved but I moved back (in my 30s) and…read moreDr. Kamiyama still remembers me and my family! I barely even remember lol. He's a great optometrist

Solid place. I've been coming here for a few years now, no complaints. I've had the pleasure of…read moremeeting the owner and conversing with him, seemed like a nice guy, and the ladies working in the front also have been great.

I have been going here for four years! I was referred here and I have referred friends here. I love…read morethe time, patience, and effort that Doug spends with me. I have what I think is a horribly crooked face when it comes to fitting my glasses (AND sunglasses), and I am beyond picky about it! But, he remains friendly and jokes with me. The time to book an appointment for an exam is very accommodating. And I was told two weeks for my glasses and I got a call in a week. Woo hoo! Love this place!

Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after…read morebeing a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future.

LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

This was the first time that I had been to Visionworks, and I was not impressed. I took the eye…read moretests, but the girl giving the tests seemed very distracted and detached! When I saw the eye doctor, she was not friendly at all. In fact, she was cold-acting, bossy, and very uptight. The people at the front desk seemed friendlier, but just a little better. Their prices are not low! Needless to say, Visionworks is not me!

Absolutely ridiculous. She requires everyone to wear a mask even if you're fully vaccinated. It's…read more2023, if you're going to require everyone to wear masks then have some disposable ones in your office! Super unprofessional. Kicked us out when we didn't have masks. Never coming back. Don't go here

I have been wearing contacts and getting exams yearly for the last 15 years and she was the rudest…read moreOptometrist I have ever been to. Really if I could have left mid appointment, I would have. First of all she scolded me for not bringing my old contacts with me. I came here to get a new exam also because I felt like my old contacts weren't working well for me. She gave me a half-ass exam, quickest I've ever had and gave me a prescription. She seemed pissed off the whole time as if it was a burden for her to examine me. Sucked at the time because I didn't have insurance and that was what I was left with. I ended up going somewhere else to buy frames and the prescription she gave me for glasses didn't work well for me at all. I will not recommend her to anyone.

I had a disappointing experience with My Eye Guy due to poor communication and customer service…read more After purchasing my frames, I was given multiple inconsistent timelines for when my glasses would be ready. From a few days, to a week, to nearly four weeks. I was repeatedly told to wait for a text message with a pickup code, but never received one. I had to call myself to find out my glasses were already ready, and after specifically asking if I still needed to wait for the text, I was told yes. Five hours later, I called again only to be told I never needed the text in the first place. The interaction afterward made me feel like I was somehow at fault for following the instructions I was given. I was also disappointed with the fitting process. When I asked how to tell if the glasses were too tight or needed adjustment, I was basically told it was up to personal preference. Previous eye care offices I've gone to would at least visually check the fit and help with adjustments, but here I was mostly just handed the glasses and a case without much guidance. Delays and miscommunication happen, but the overall experience felt disorganized and unprofessional. However, the doctor was really nice, he deserves better.

The receptionist was very kind and tried her best during our visit. She was patient with my…read moreautistic daughter, gave her stickers and toys, and even placed them on the doctor's chair so my daughter could play and stay calm while we waited in the exam room. I truly appreciated her effort. Unfortunately, our experience went downhill when Dr. Lee entered the room. My daughter was calmly playing with the stickers and toys on the chair that the receptionist had allowed her to use when he walked in and immediately said, "That's my chair," and then told all of us to sit down in a very rude and dismissive manner. There was no kindness, no patience, and his tone was completely unnecessary. My husband responded that he didn't appreciate the way we were being spoken to. Dr. Lee then replied, "Are we going to do this or what?" which completely shocked us. I explained that there is a respectful way to speak to families, especially those already dealing with stressful medical concerns and children with autism. We came in worried because my daughter is having issues with her right eye and were already going through a lot trying to get her help. Instead of showing any patience or compassion, we were asked to leave and were told we were banned from the office. We left completely empty-handed without answers for our daughter. This was an extremely disappointing and hurtful experience. I'm not saying he couldn't ask us to move, but there's a respectful way to speak to people, and his tone was completely inappropriate. A doctor who lacks patience, compassion, and professionalism should not be working with families--especially children with special needs. Families deserve understanding and respect, and unfortunately we did not receive that here.

One of the easiest eye exam visits I've ever made! Made my appointment online through their…read morewebsite. Showed up, my exam took 30min and the doctor was extremely nice and helpful. They have a lot of great brands for glasses. The office itself is very clean - would recommend!

2nd time/ different review: The staff particularly John, was exceptional. Very attentive, first…read moreclass service. He took his time to adjust my glasses to the perfect position. Did not rush me was very polite and professional. 1st review: 4 weeks ago: Melissa was professional and solution minded. She offered for me to come down and let them see if they could do a small fix for free when other optometry offices wouldn't. When I arrived I was greeted warmly and they helped me right away. They fixed my glasses when my own Optometry offices wouldn't. I highly recommend their services. The quality and care for people make them the best.

Dr. Carlson is treating my grandfather for macular degeneration condition. The care he has given my…read morePapa is the best. He made time to explain each new step. My papa has felt that the approach he has given to him on his condition has given him a new lease on life. He feels most grateful for the care Dr. Carlson has given him. What a gift he has given my grandpa. Our family will always be grateful! Love, The Rezendes family

Dr.Carlson is hands down the best he made my experience very calm professional and quick highly…read morerecommend to anyone!

bad stuff and service I ordered my glasses 45 days ago and…read moreevery time I call or show up at the off they said they are not ready and when the call me to try them they where wrong so they have to se them back so think twice before you choice this place.

We've been going to Dr. Vo for a few years now and we love her! My daughter is pretty picky of her…read moredoctors but she's always excited to get her eyes checked. We love the selection of frames and turn around time is always faster than we expect. We have moved farther away but we still make the drive to see Dr. Vo!