Not all carpet cleaning companies are equal. Some use portable carpet cleaning machines (similar…read moreto what can be rented at select grocery stores), others use inferior equipment, and many simply don't know what they're doing. Photo Finish Janitorial and Carpet Cleaning is the exception. They are phenomenal! In college, I cleaned carpets - during the summer - using a truck-mounted steam cleaner. I know what good equipment and service looks like. Portable units are trash, and don't come close to the superior suction of a truck-mounted unit, nor can they generate the heat (approx. 180 degrees Fahrenheit) that is needed to properly steam clean carpets. Steve Brown, owner, demonstrated flexibility by scheduling a same day carpet cleaning appointment for me. He was punctual and did an outstanding job on my berber carpeted stairs. The ability to suction up the excess water, so that you're not left with over-saturated carpet and padding is an art that takes time and experience. Mr. Brown rose to the occasion. This was my first experience with the Company, and the beginning of a long-term customer relationship. I enthusiastically recommend Photo Finish Janitorial. Looking forward to the next appointment: Steam cleaning the carpet in my vehicles.

To owner9/15/26: The floors are brand new they were just installed August 2026. I even sent a copy…read moreof the receipt to you. I only requested the stairs damaged to be replaced. I even updated the post because my floor guy was able to salvage 2 of the 7 stairs. Mind you it's 14 stairs total I just replace along with other items. Which I have since replaced again for the 2nd time out of pocket. Your exact words "I m not paying for something I can do myself". That's fine but I will use the guy that did my floors I don't want you or your team touching anything else in my home. This has been the worst experience with a contractor this far. It's not about the money at this point it's the principle of poor customer service. Mind you this $400 worth of damages. Which again I have re-paid/replaced. The damages your team caused ment more time and money to replace. Your disgusting argumentative nature and tone is noted in your post. Your lack of decorum is further noted for other customers to see. Professionalism is key!

ZERO STAR REVIEW. THEY WILL CHARGE HIDDEN FEES. Absolute rip-off…read more I booked them for a cleaning at a new house and he offered me several afternoon times between 2 and 4pm. I chose 230pm. He arrived at 218pm and called me. I was running late and let him know that I would be late but he told me there would be a $50 late charge fee even though I clearly could have chosen a later time. He offered me a refund of the $50 if I "rebooked" with him but if that is the level of customer service before you have completed the carpet cleaning then I am not interested in finding out what your level of service is after the cleaning.

I reached out to this business to inquire about having my sofas cleaned. We have several pets and…read morethey tend to make our furniture smell, especially when it's been raining heavily and they get that wet-dog smell. The prices quoted to me were very competitive and they were able to schedule me immediately. They arrived ahead of schedule and were professional and nice. Their work seems very thorough and did not take that long to complete. I would recommend them and use their service again!

This is the best company for customer service and quality of work. I have used them several years…read morenow to clean carpets, and I'm always pleased with the results. Ron is very pleasant to work with and so professional and knowledgeable about his business. He removed and cleaned offsite 3 large area rugs that were stained and smelled from our house dogs, and returned them looking and, best of all smelling, brand new. The odor and stains are gone, and the colors are back to their beautiful vibrancy. The rugs are so soft to walk on. They also stay this way for a long time, amazing to me because our pets certainly put his cleaning skills to the test. Ron has the best customer service and really listens to what the customer needs and then makes recommendations. He is honest and reliable, and I wouldn't use anyone else. I highly recommend this company!

I've been a customer of this company for over 10 years. I use them for wall to wall carpet…read morecleaning, area rug cleaning, and some upholstered furniture cleaning. This company does a great job. Always on time, works efficiently and quickly, does a thorough cleaning, and their equipment is clean and modern. The price is very reasonable for this quality of service. Ron the owner is very professional and hard working. He takes pride in his work. Highly recommended!

Unfortunately, I cannot recommend this business. I am giving 2 stars instead of 1 because the…read moreinitial communication and set up was good. The service is where the issues arise. - Left the front door to the house unlocked after initial cleaning. - the quoted services were not completed as listed but were charged. - blame was placed on the customer in an unprofessional manner when some of the quoted services that were not completed were brought to their attention - no communication regarding the services that were charged but not completed. I just wish that the cleaning listed in their quote had been completed and done the first time. Instead, I am still left with incomplete items but was charged for a complete clean...

I worked with Anthony in setting up their services for the YogaOne/YogaWorks studios in Houston in…read more2017 (I left shortly after they began services and if I'm not mistaken, they continued with the studios through 2020). Anthony was professional, communicative and collaborative to work toward meeting our needs. As expected, it took a couple weeks to get into a groove because each studio had its own specific needs. We had a point person to communicate directly with Anthony and the crew sent out so that we could work out all the kinks and details. I recommend putting a clear cut list together of what the expectations are so nothing is missed, especially if it's a bigger, unique job. Given the nature of our business and the quantity of sweaty bodies in our studios day in and out, it was so helpful to have Office Shines as a consistent, deep clean team on top of what we already did hour-by-hour to keep our studios clean.

Awesome service!!!! got my floors back to new in no time!!!! Thank you Arnold and alex for all your…read morehard work!!!

On time service, truck mount steam clean machine cleans stains well. Reasonable rates.read more

Shook did a thorough job of cleaning my carpets. They were on-time, on-budget and extremely polite…read moreand professional.

Amazing customer service. We had bad reception on the phone when I first called for a quote, so she…read moreended up texting me instead to see what I needed. I was able to set up carpet cleaning and grout cleaning for the next day. The technician actually showed up on time at 8am! (shocker) He did a great job. Carpet looks brand new. Grout is definitely cleaner (not brand new though but a drastic improvement!). Before leaving, he advised me to turn on the AC unit fan for the carpets and to not walk on them for some period of time and also to turn on the fan in the living room for the grout. Definitely recommend Shook to anyone and will use them next time when my tenants move out.

I've used this company several times and have always been pleased with the results. Floyd never…read morehurries through the jub but takes his time - usually four hours - at my condo and the end results are always very good, particularly considering that some of the carpet is old and not the easiest to clean. Their pricing is very competitive and I feel the quotations given are quite fair. I would recommend that any potential customer give them an opportunity to clean their carpeting as I feel they would be as pleased as I have been with their work. Eric J.

We used Fiber Pro carpet cleaners at the recommendation of a friend. We have a new house, 2 years…read moreold, but have 2 kids and dog - hence a lot of stains. We were most concerned with the pet urine stains that were all over the house. We chose Fiber Pro because it is a small family business. The owner, Floyd, does the cleaning and his wife, Melody, is the customer service rep. From the first call, they were professional, thorough, and friendly. She took time to ask questions about our house and needs. When we were scheduled to clean our house, it just happened to be the week of the cold front (20 degrees in Houston)! Melody called back to reschedule because the hot water hoses would not work properly in cold weather. She said they did not want to do a job if it could not be done correctly. We rescheduled for today and Floyd was here 15 min before schedule. He took his time - it took 4 hours for 4 rooms - and did an excellent job. He vacuums first (some places skip this step), then sprayed and used steaming hot water to clean. He grooms the carpet as well and it now looks like new again. We were going to replace the carpets due to the stains, but now it is so nice that we could go several years before replacing. I would highly recommend them. Prices are a bit more than the larger companies, but you get what you pay for and it is a great, personal job. He even did the hallways. We will use them again.

Had an appointment set for 4/9 between the hours of 12-2 and was no showed. Wasn't even given a…read morecall to reschedule or reason for canceling. unprofessional business.

The technician was fifteen minutes late and didn't finished the job until an hour after my…read moreappointment window. He was too talkative and didn't respect my time. He didn't start the job until after he had been at the property for 45 minutes. The carpets came out good but I may have paid the extra $50 to go with another carpet cleaning company.