Not all carpet cleaning companies are equal. Some use portable carpet cleaning machines (similar…read moreto what can be rented at select grocery stores), others use inferior equipment, and many simply don't know what they're doing. Photo Finish Janitorial and Carpet Cleaning is the exception. They are phenomenal! In college, I cleaned carpets - during the summer - using a truck-mounted steam cleaner. I know what good equipment and service looks like. Portable units are trash, and don't come close to the superior suction of a truck-mounted unit, nor can they generate the heat (approx. 180 degrees Fahrenheit) that is needed to properly steam clean carpets. Steve Brown, owner, demonstrated flexibility by scheduling a same day carpet cleaning appointment for me. He was punctual and did an outstanding job on my berber carpeted stairs. The ability to suction up the excess water, so that you're not left with over-saturated carpet and padding is an art that takes time and experience. Mr. Brown rose to the occasion. This was my first experience with the Company, and the beginning of a long-term customer relationship. I enthusiastically recommend Photo Finish Janitorial. Looking forward to the next appointment: Steam cleaning the carpet in my vehicles.

To owner9/15/26: The floors are brand new they were just installed August 2026. I even sent a copy…read moreof the receipt to you. I only requested the stairs damaged to be replaced. I even updated the post because my floor guy was able to salvage 2 of the 7 stairs. Mind you it's 14 stairs total I just replace along with other items. Which I have since replaced again for the 2nd time out of pocket. Your exact words "I m not paying for something I can do myself". That's fine but I will use the guy that did my floors I don't want you or your team touching anything else in my home. This has been the worst experience with a contractor this far. It's not about the money at this point it's the principle of poor customer service. Mind you this $400 worth of damages. Which again I have re-paid/replaced. The damages your team caused ment more time and money to replace. Your disgusting argumentative nature and tone is noted in your post. Your lack of decorum is further noted for other customers to see. Professionalism is key!

ZERO STAR REVIEW. THEY WILL CHARGE HIDDEN FEES. Absolute rip-off…read more I booked them for a cleaning at a new house and he offered me several afternoon times between 2 and 4pm. I chose 230pm. He arrived at 218pm and called me. I was running late and let him know that I would be late but he told me there would be a $50 late charge fee even though I clearly could have chosen a later time. He offered me a refund of the $50 if I "rebooked" with him but if that is the level of customer service before you have completed the carpet cleaning then I am not interested in finding out what your level of service is after the cleaning.

I reached out to this business to inquire about having my sofas cleaned. We have several pets and…read morethey tend to make our furniture smell, especially when it's been raining heavily and they get that wet-dog smell. The prices quoted to me were very competitive and they were able to schedule me immediately. They arrived ahead of schedule and were professional and nice. Their work seems very thorough and did not take that long to complete. I would recommend them and use their service again!

This is the best company for customer service and quality of work. I have used them several years…read morenow to clean carpets, and I'm always pleased with the results. Ron is very pleasant to work with and so professional and knowledgeable about his business. He removed and cleaned offsite 3 large area rugs that were stained and smelled from our house dogs, and returned them looking and, best of all smelling, brand new. The odor and stains are gone, and the colors are back to their beautiful vibrancy. The rugs are so soft to walk on. They also stay this way for a long time, amazing to me because our pets certainly put his cleaning skills to the test. Ron has the best customer service and really listens to what the customer needs and then makes recommendations. He is honest and reliable, and I wouldn't use anyone else. I highly recommend this company!

I've been a customer of this company for over 10 years. I use them for wall to wall carpet…read morecleaning, area rug cleaning, and some upholstered furniture cleaning. This company does a great job. Always on time, works efficiently and quickly, does a thorough cleaning, and their equipment is clean and modern. The price is very reasonable for this quality of service. Ron the owner is very professional and hard working. He takes pride in his work. Highly recommended!

Stole my sons $250 pair of Airpods and threw his clothes in the trash…read more That's the worst part of it, the bad part of it is that they did not clean my bathrooms or vacuum. Spoke with customer service who refused to help. Beware please! Keep in mind that this is not a real company but outsourced. Type their address in Google maps to see.

***DO NOT USE THIS COMPANY*** If you're looking for a deep…read moreclean, move out clean, or any type of clean at all that won't leave you disappointed, or spending wasted time trying to communicate or even get a response from the company, then DO NOT USE THIS COMPANY. We hired them to do a "Move Out" clean with "Deep Clean Pro" as described on their website for our EMPTY home, and were left with a less than basic clean that we paid over $400 for. The only furniture in the house was beds, entertainment center, and a breakfast table. Half of the services such as organizing, make beds, picture frame dusting, and many other components of the "House Cleaning" described on the website (which were included) were not even necessary as we had moved everything except already made beds out of our home. To say that we were completely left without the service we paid for, light fixtures weren't dusted, cabinets weren't cleaned, garage and porches unswept, floors unvacuumed and mopped, and the floors and carpets they did vacuum or mop, you couldn't even tell. This is in no way a deep clean, and I wouldn't even hire them for a basic clean based on how badly they performed on an empty house. I can only imagine the work they would do if our belongings had been in the home still. Along with this, the company absolutely refused to communicate in any other form than email, offered to send out the same crew that didn't do their job in the first place, and not once had anyone attempted to contact us to resolve the issue. We were only constantly told to email someone else, and even when I did the first time, the email wasn't even valid and was kicked back. No phone calls were answered on their customer service line either. I was then sent text messages from the office manager again, refusing to do anything on their own, and telling me to email another person. Refused over and over again to even pick up the phone or forward the email themselves. We had to clean our home ourselves, and after doing so, could absolutely 1000% more see how bad of a job they did. My wife posted a Google Review and the owner replied back to that review faster than ever, and still has not even attempted to reach out to discuss the issue. Instead he acted as if it wasn't his problem because of the review and the fact it was a holiday weekend, but had time to comment on Google. This company is awful at both customer service and cleaning service itself. Do not put yourself in the position to be treated the way we have by them. There are many more cleaning services to be used in Houston/Cypress, because trust me the 100% customer satisfaction and integrity of the management falls far short of that as you can see by these pictures. Another company out to make a quick buck, provide halfway service, and not take any responsibility or attempt to fix the problem THEY created. This isn't even half of the pictures and none of the emails from them, but hopefully it saves you the pain.

Awesome service!!!! got my floors back to new in no time!!!! Thank you Arnold and alex for all your…read morehard work!!!

On time service, truck mount steam clean machine cleans stains well. Reasonable rates.read more

Great job. Prices were reasonable and it didn't take him very long. I got my entire home done. Will…read moredefinitely use him again.

We have used Andres twice and he was efficient, polite, and did a wonderful job that didn't leave…read moremy perfectionistic personality dissatisfied. We will use him for all our needs!

It started off pretty well. Sam followed up and assured me there was no water involved in cleaning;…read morewhich I specifically requested! He starts with the chair cleaning and after he cleaned the chair it was fully soaked. I said there is overspray on my hardwood floors and he said, it will not hurt your hardwoods, to which I replied, I do not want water on my hardwood floors, and I followed along with a towel to clean up the water. He said that there would be a different process on the rug..I let him continue although I was skeptical. He brought in a container which was a container that you would use for bug or weed spray. He sprayed a "wet" solution on my rug, again, which I questioned. Then he brought a machine in that simply had brushes on it and supposedly cleaned it. There was no suction on this machine, so all he was doing was spinning the dirt around. Again, I questioned this too, he said "do not worry it will be very clean when I finished," well, it was not! I reached out to him the day after he cleaned the chair and the rug and told him I was not satisfied with the cleaning and I wanted to reschedule a re-clean, silence. No response back. I cleaned the traffic area myself on my hands and knees and there was dirt when I wiped with a cloth, obviously, my rug was not properly cleaned. Don't waste your hard earned money on this cleaning service, Sam was nice enough but I wasted $155.00 on two items that have to be redone.

I got my couch cleaned and treated for odor. The odor was there soon as he finished. I asked him…read morewhy was it still there and his response was it needed to dry and assured me that it would be gone and if it wasn't he would come back to go over it again. He made this promise to me and when I asked him several times to come back he didn't. He would give me date after date with no shows. Eventually he stopped answering the phone or messages. The job was a horrible Job it's self. This guy basically robbed me for my money. DO NOT USE THIS COMPANY!!!

Unfortunately, I cannot recommend this business. I am giving 2 stars instead of 1 because the…read moreinitial communication and set up was good. The service is where the issues arise. - Left the front door to the house unlocked after initial cleaning. - the quoted services were not completed as listed but were charged. - blame was placed on the customer in an unprofessional manner when some of the quoted services that were not completed were brought to their attention - no communication regarding the services that were charged but not completed. I just wish that the cleaning listed in their quote had been completed and done the first time. Instead, I am still left with incomplete items but was charged for a complete clean...

I worked with Anthony in setting up their services for the YogaOne/YogaWorks studios in Houston in…read more2017 (I left shortly after they began services and if I'm not mistaken, they continued with the studios through 2020). Anthony was professional, communicative and collaborative to work toward meeting our needs. As expected, it took a couple weeks to get into a groove because each studio had its own specific needs. We had a point person to communicate directly with Anthony and the crew sent out so that we could work out all the kinks and details. I recommend putting a clear cut list together of what the expectations are so nothing is missed, especially if it's a bigger, unique job. Given the nature of our business and the quantity of sweaty bodies in our studios day in and out, it was so helpful to have Office Shines as a consistent, deep clean team on top of what we already did hour-by-hour to keep our studios clean.