I needed a formal gown altered (taken in and hemmed) for a wedding, and Maria did an incredible…read morejob. She had it done in just a few days, and it fits perfectly--truly expert work. Inside the dry cleaners, there's a dedicated sewing and alterations room with a changing area. My initial fitting was on a Monday. It was short and efficient, but definitely not rushed--they were warm and accommodating, and clearly knew what they were doing. A few days later on Thursday, I got a text that the dress was ready! Alterations are never cheap, but Maria's skill and attention to detail make every penny worth it. I can't praise her enough. If you need anything tailored, I highly recommend Maria. You'll be in great hands!

I got my suit pants altered and got few items dry cleaned. The alterations woman had decades of…read moreexperience. I got my dress shirt, suit, my son's suit dry cleaned for $60. I needed this stuff completed quickly so I didn't get to shop around for pricing.

I had to get my husband's suit last minute dry cleaned for our wedding and they were very…read moreaccommodating. Very happy with the results.

bad customer service service won't go there again. Went to pants hemmed ask for the price 20…read more dollars take it or leave it very rude

I am a creature of habit and this place has my heart. My dad has also been going here for years to…read moreget his business clothes dry-cleaned and pressed. They have wonderful customer service (truly, everyone here is very kind) and very fair prices. I won't risk trying a different place for alterations because because every time I've gone here, the work was wonderful, exactly what I asked for, and done in a timely manner. I've had linen pants, work pants, jeans, etc. all altered here and they've all been perfect. I wouldn't recommend going during the holiday season as they are typically swamped with alternations.

I have gone to Kim's for over 20 years and had a good relationship with them. They recently…read morealtered my daughter's party dress. It just needed to be shortened in the hem and straps. Somehow their tailor had a mixed message and completely deconstructed then reconstructed the dress in an odd way. The tag is now under the arm instead of the back and there is a seam running up the front. The dress no longer fits and is now worthless. It was brand new and still had the price tag. I took it back to show them and Mrs. Kim became combative insisting that the dress was like that when I brought it to them. I have photos before of the dress and it clearly was different. There is no question that it was mistakenly altered at their shop. She refused to listen and accused me of upsetting them. After 20 plus years of frequenting their shop, I'm shocked at her reaction. I've now also seen similar negative reviews. Extremely disappointing. I am now out $250 for the ruined dress and alterations which they refused to reimburse. I will never go there again.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Of the laundromats I've been to, this is by far the nicest!! Love the hours and it's clean and well…read moremaintained! I've never had a problem but have witnessed others experience malfunctions

This location has a very unique story to the whole of Lancaster County. As many who obtain…read moredry-cleaning services know, a level of excellence must be standardly exemplified. What I discovered at this location was not only hospitality and excellence, but a level of compassion and trust that I would not expect to find at any business locale that left me with a feeling of reassurance and confidence. A special thanks to Helen for being a stand for all of this and as long as I'm in Lancaster I won't take my business anywhere else!

Best dry cleaner in Middletown.....love the Eco friendly approach and my orders have ALWAYS been…read moredone before the scheduled done date. Love that they provide confirmations and updates via text.

very fast and friendly. pricing is good and service is great. they always take pride in cleaning my…read morewinter coats. Never any issues

They a great job on two dresses I needed cleaned. The first one was linen and sleeveless with…read moredeodorant marks under the arm...Looked great when I picked it up! This week I took a full length formal dress to be cleaned and again, great job. The staff is friendly and helpful. Price is fair and clothes were ready when they said they would be. Thank you!!

Awful service. Had two pairs of sweatpants needing to be taken off 3 inches. Went to pick them up…read moreand she didn't take anything off. Called again and sent them back in and now my pants look like Capri's. Do not go here !!

Update with wedding dress photos. Was able to comfortably walk down the aisle and dance in the…read morereception dress :) thanks again to Andrea from A Stitch N Time!

Hemmed curtains to a shorter length and made me a table runner with the extra fabric. Very happy!!read more