Beware of this business with regard to cleaning blinds!! I had brought in several blinds to be cleaned, and when I paid and picked them up, I saw that two of them were still covered in soot! I called the owner, and said, "Well we did do the work, so we should be paid." I said, "No, I want my money back! He said he couldn't do that! I couldn't believe it. He then offered a used blind he had to replace one of mine saying "This is a $300 blind, and you can have it for $100" I'm like"you have got to be kidding, right? I just want my money back!" We argued back and forth, and I said I have never been charged by a business if they couldn't do a job. I finally gave him $50.00 for the used blind. I brought it home, only to find that I had been swindled again, the blinds had stains on them! What he does is give you the blinds wrapped up for transporting so you cant really see if they are clean. SO if you ever use this guy, ( which I highly recommend you DON'T) never accept blinds that are wrapped up. Always inspect them before paying. read more

I've used them before and they were exemplary. This was two years ago. Maybe new staff and new management but services this time around was subpar. I could have done a better job with a Bissell from Walmart but I needed a professional cleaning and I have herniated discs in my back plus arthritis in my hips and shoulders but that is neither here nor there. I distress. They were two hours late. Didn't offer a discount for that either. Spent less than one hr doing a two bedroom apt. Just gave it a basic once over and I specifically told them I have stains and cats. Only did a once over. Did an area rug but not underneath it. Last time the guy helped me take it out to dry on my patio. I still have a cockroach belly up in my bedroom so I'm not sure what kind of "vacuuming" they do. I'm not happy read more

I have started using Clean Master for personal housekeeping twice a month. This company is top notch. They always send out 2 cleaners who go above and beyond in cleaning my home. They pay attention to detail and when they leave, my home has a wonderful fresh clean smell, not that bleach smell you end up with other companies. They are very reasonably priced, competitive, and well worth every dollar. read more

I just used Clean Master for window washing, and a deep clean on a rental. The job they did was amazing. Very nice people doing the work, as well as the secretarial staff. I definitely will use them again. Easy to schedule, and showed up on time. read more

wonderful amazing service and workmanship:))))))))))))))))))))))))))))) I highly recommend, they came out in 1 day removed my blinds returned the next day fixed:))))))))))))))))))) read more

Don't use this company They came out after trying to change my appointment day of I told them to come out and do he job as I couldn't take any time off From work They came and only did half the job I ask Monica to have her staff come out and finish the job She said I need all The Money after I payed half I told her when you finish the job I will pay the other half She hung up the phone on me several times As I explain to her I will pay anymore until job is finish She constantly kept hanging up the phone on me so with that being said I told you Monica I was going to YELP You You won't get anymore more money or business from me I will be blocking this company from my bank canceling all transaction since Monica is not a fair business lady Don't use this company read more

Historically, we had a good experience with Clean Masters until COVID19. We told them a number of times we were not allowing anyone into our home because a family member was immune compromised. Today when they left a message to say we were scheduled for a cleaning tomorrow, I called to tell them that we still couldn't allow people into our home because of COVID19. The office manager proceeded to tell me that when I resumed my services I would be charged a fee. Let me see if I understand. We have someone in the home with a compromised immune system, and you want to penalize our family because we cannot allow people in our home? I know that home cleaners like many businesses have been struck hard by the pandemic but to strong arm a client with punitive action for trying to main health is appalling. With that, we are done. read more

Clean Masters generously gave us a student discount for our dirty carpets passed down from tenant to tenant. I was a little hesitant when they arrived late for both the estimate and cleaning appointment, but all in all they worked really hard and gave us really great advice as newbie renters. I was incredibly surprised when the dark dog pee stains that had been in our carpeting due to past tenants went away!!! They thoroughly cleaned for about 2 hours and did an amazing job! read more

We hired Clean Masters to clean our business after our contractors had completed a remodel. It was a large job so they did ask for half payment upfront & half after the work was complete (which I was completely okay with and as a business owner, I totally understand). Their crew showed up on time, was very friendly and did a really good job! They walked into a mess of sheetrock dust, dirt & debris. When they left, it looked like a brand new store! Thank you Clean Masters! read more

I knew there was a reason for all those awful reviews. But husband booked their services. That was a mistake. They were scheduled for a certain day & couldn't even show up. Had to call again to get on the books again. Should have cancelled then but contract already signed & when wanted to opt out owner said recording call. Their carpet cleaning is a joke. Had people tour the home & said it had an awful odor. Didn't clean windows, baseboards- they had to go back to finish their job. Lesson learned...read the past reviews & don't hire this company! Complete waste of money! read more

They charge 300 dollars to clean and seal tile and carpet. But don't move the furniture at all. So it is 300 to clean the 10 square feet of carpet not covered in furniture. Which is the minimum price. We have a 1000 square foot house. I assumed that large price tag included moving furniture and doing a good job. But no it is half baked at best. I'm better off just buying my own carpet cleaner at home depot and having my husband do it. Did I mention I'm 9 months pregnant and obviously can't move the furniture. I should have thought to ask. But wow I'm mad. We can't tell them to go away never mind, because they will charge us 150 for showing up. The floors they do clean better be spotless, we will see. read more

Beyond bad service. Owner tried to video tape incident to protect himself. however, it just showed the inadequate work. House was left dirty and he argued it was clean. $500 down the toilet literally. Don't let these people into your home. Dishonest, unclean, argumentative, money hungry. The WORST cleaning company in Chico. These people are pigs and expect their workers to adhere to this type of unsanitary conditions. Run from this unprofessional company. They even verbally attacked the neighbor that was only trying to help! read more

I am not sure how this company is still in business. It's the worst customer service. The lady answering phone not friendly at all and super slow!. I called to schedule a free consultation she took all my information and provided me with a date when they were going to come onsite. She gave me a time when they were going to show up and said they would call me 15 minutes before my appointment. Well guess what NO one showed up and no one bothered to contact me for a follow up. It's just so unprofessional and not a good way to run a business! read more

Clean Master Service cleaned my house on June 21 of this year. It was a one time cleaning, like Spring Cleaning, for which I was charged a flat fee of $350. I had a written contract covering what work would be done. I had to pay one-half in advance, with a stipulation of NO Refund! The cleaning women arrived on time, and seemed to work hard while they were here. However, they left before finishing the contracted work. Some of my floors were not washed, baseboards not cleaned, furniture not polished, formica covered tables were polished, etc. It turned out I was paying them $43 per hour per person. PLEASE do not be as stupid as I was and pay almost $20 per hour more an hour for cleaning than everyone else in the local industry charges. I must add that my house was picked up and ready to be cleaned. I have only been incapacitated for two months, so the house was NOT unduly dirty. The company estimator completely misjudged the job and time needed to complete; it was a standard contract and they did not do what they had contracted to do. My advice is DO NOT HIRE THIS COMPANY. read more

Great service. All the people were very friendly. My house is extremely clean now, and all for a very affordable price!

Worst service ever. Very dishonest people. They charge 50% to make an appt so I paid 194 up front. Seem expensive. I thought so since my house is only five months old. But I have a lot of white wainscoting in my house. So deep clean seems ok price. They did a terrible job and didn't address anything with finger prints. Walls,baseboards, doors. I try to explain this to cleaning ladies and they do not speak English. I had to wait for quality control to come out. They get here and adv ladies of what they were supposed to do. They were done yet nothing was fixed. They did damage my nice new baseboards by using a harsh chemical that stripped it. I asked them to stop cleaning they sent out the manager who was adament the wall was fine. Nothing damaged. Even his own people were telling him they did it. He blamed the builder. I went an got the builder. Yeah not his fault. The whole time I'm showing them all the areas not cleaned he has a huge grin on his face. He had zero respect for women. The man who gave the quote was wonderful and I booked right away but look out after that. It got so bad I had to ask the manager to leave my home even though it was still dirty. 200.00 lesson but don't want anyone else to make the same mistake. They are not credible. read more

I do not recommend this business. The cleaning job was terrible. They left cobwebs in corners and didn't wash baseboard or light switches. The floors felt as they didn't sweep before they mopped (just swirled the dirt around). Highly dissatisfied!!! read more

I hired this company to clean a filthy apartment and had to pay before work was done. Cleaning was good but carpet cleaning was horrible. Company would not call me back to discuss, just took my money and was done with me. They left dog poop on the carpet after saleman told me the carpets would be so clean you could put a baby down on them. Office staff is nice but workers were lazy and owner would not call me back to discuss. Am disputing my credit card charge for carpet cleaning. Don't use. read more

Absolutely awful experience. Cleaning, windows and carpets, I tried all three. Cleaning was mediocre at best. Windows they had to re do. I am an idiot and had them clean the carpets thinking there had just been a few glitches. OWNER did the work and it was awful. Completely saturated the carpet and it took days to dry. Had to call a different company to come fix the problem. Terrible experience. Call someone else. read more

Horrible service, job, and employees. Crooks!! Paid $80 for one room. They promised to get odor out of fibers did the job in 10min. Whole room rotted. Had to pay another company to fix the problem. When called to complain they threatened to sue me. Dont waste your time or money. read more

I bought a grab one deal off them, Job was terrible, I basically had to redo their work. Their vacum cleaner was so full it hardly picked up anything plus they don't move anything. Cat biscuits scattered over bathroom floor. Shower drain not cleaned plugged up with heaps of hair and toilet bowels still uncleaned. House does not look like its been vacumed. Would def not recommend!! read more

HORRIBLE EXPERIENCE! We called them because we wanted a one time cleaning before a family get together at our house. We printed a coupon from their website, and when I called to schedule the estimate I told them we had it and they said to present it at the very beginning of the estimate. We presented it at the beginning, and the gentleman who did the estimate, Noah, was super nice. He gave us a quote for the one time cleaning and then a quote if we did the cleaning for three months. We chose three months, reminded him about the coupon, to which he said "oh yes", I even specifically stated what the price would be with the coupon added and he nodded. Scheduling was very difficult, as the only availability was 2 weeks before the party and he wouldn't even check his calendar for a better date for us. The house looked good for the most part, but the carpets were done poorly and they didn't do all that they said they would do. Then we got charged the full price. Noah refused to give us the money back, stating that it wasn't worth it for their company at this point to reimburse us. He states that since we signed up for 3 months, there was aready a certain amount taken off, so the coupon wasn't valid (which he did NOT say during the assessment). He let us cancel one of the 3 cleanings without charging EXTRA for cancelling the contract, and then wouldn't even agree to send his crew out here to do the remainder, which he said during the estimate would happen if we weren't satisfied. Oh, and they broke our chandellier. Icing on the cake. Worst company ever, we thought we were supporting a good local business, however they are horrible. read more