I received excellent service from Anthony at the Fulton Street location. He went above and beyond…read morein terms of walking me through the setup of my new phone and making himself available to my phone calls and questions. Thank you again Anthony and Spectrum!

Regrettably, the experience with this company was exceptionally disheartening, characterized by a…read morerepeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

I had a very unusual experience at this phone store. I had a good time shopping for & buying a…read morecell phone. Having had a cell phone since 97 or 98, usually having two numbers and two phones,& having bought many phones, I can honestly say that prior to last week, I never had a good time in a phone store. More often than not, the experience is mildly or seriously annoying. After 17 or 18 years with Sprint, and after destroying my last flip phone, I began to look for a new flip phone(all i want). Sprint managed to lose my business, and the other carriers all had flip phones and plans for far less money than Sprint. I was about to go with Verizon. I had already been to one AT & T store, on Kings Highway, and the deal did not impress me, and i could not see the phone out of the box. But i was walking down 7 th ave one day, passed a big A T & T store on the North side f the street, and a couple blocks later, noticed this tiny shotgun A T & T store as i passing it on the South side of 7th Ave. I said what the hell, might as well go in. The store was busy. Two staffers, and about 5 customers. Johnny, the young sales guy pleasantly asked me if he could help me. I asked him what flip phones he had. He went to the back, came back with a box, took out a phone,handed it to me. I asked him what the price of the phone and the monthly plan for my requirements was. Again, pleasantly, He answered me. No qualifying questions, no closes, no b.s. Their opening expense was 60 bucks less than the AT & T store on Kings Highway. Same phone. Of course the plan price was the same. He did ask if i'd be transferring a #. I said yes, and he said he'd need my account # & passcode. I replied that I did like the phone and the deal, i would come back cause I had that info at home. Johnny let me go, no pressure to get a deal on paper & leave a deposit, nothing... The first chance i had a few days later, i returned. But it was more like going to the neighborhood bar than to a phone store. Johnny was busy, Ari, the owner took caare of me, & he is as laid back, conversational & friendly as can be. A neighborhood woman, old customer was hanging out, talking about getting a new phone, but hanging out. Turned out we had other cities in common, and we had a twenty minute conversation, Ari, participated too, while he was getting me set up and dealing with the # transfer. Another couple was buying a phone, and another neighborhood woman, also a customer, stopped in to charge her phone rather than go all the way home to do it. We all had fun conversations & really, it was just a neighborhood hang and people got phones at the same time. I don't live in the neighborhood, but what I got from this transaction and interaction is that Ari is a valued member of the community, and his phone store is an asset in the neighborhood.

The worst phone buying experience of my life. We bought not one but two phones here. The headphones…read morethat we bought do not work for telephone calls. When I tried to return them, I was told that because it was 17 days after purchase and the warranty is only for 14 days they would not exchange them. I literally just spent thousands of dollars on phones. This is the first time I ever went anywhere other than the Apple Store and I will never do it again and I would never go to the store again to buy anything and you shouldn't either.

Recently moved to new place needed an Internet provider. Unfortunately the building was not wired…read morefor Internet. I heard about clear and decided go give them a try. The 14 day return period was a great incentive. I picked up the modem from the clear store in Brooklyn on Kings Hwy. Setup up was fast and I was up and running in no time with consistent transfer rate of 2.5-3 mbs/sec. Happy with overall service. Would recommend if there are no other options.

These people are the biggest fucking dolts on the planet. That wouldn't be a problem if their…read moreservice actually worked, but it doesn't. So, before you go with them, imagine me right now, sitting on hold with Clear customer service, Clear account services, and Clear collections, explaining to each one of these mumbling fucks that their service doesn't work and I refuse to pay an early termination fee for their shit service. In summation: 1. Service is spotty and often does not work. 2. Service is slow when it works. 3. There is a built-in early-termination fee that they will try to make you pay when you call to cancel their bullshit service.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

Not possible to give 0 star or they would have gotten it. They charged for services not received,…read morebill for service I never asked for and refuses to refund because it's not possible and I should have read the agreement. Also not possible to talk to someone in the UNITED STATES on the phone. Their specials are a scam and do not allow them to do direct payments from your account!!!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Verizon lied to us to get us to switch lines…read more Came to the corporate store to handle it. They couldn't do anything, just put us on the phone to call customer service. Been on the phone about an hour and asked for a chair cause my husband has a bad back. But they couldn't move a chair from another table cause it corporate policy.

Like most Verizon's stores, spent an hour here trying to set up a new phone. Got nothing done. Not…read morehelpful.