Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Horrible wait time, but their customer service personnel tries their best. They have TODAY, one…read morewindow for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue.

Please! Please! Please! If you live in the lower Westchester area, DO NOT TRANSFER TO THIS COMPANY!…read more I've transferred to them just three months ago, and my internet & service has been shutting down consistently every 3-4 days. I've logged several complaints from the week of installation, and they use the same pre-fabricated service speech "not to worry, we're going to resolve your problem today...." Nope!! It never corrected, even after they "escalate" your complaints. Then when it's temporarily fixed, someone calls you in about 24hrs to see if you're "happy with the service, and then they try to sell you more stuff!." It's absolutely disgusting results, from their "fix", because the service outage circle continues. Do your self a favor and stay away. At this point, I'll be putting in a complaint to the FCC.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

I have an over the air antenna that needed to go on my roof. There were also 2 other old antennas…read moreand an old dish on the roof that needed to come down. It was very hard finding someone to do this type of work, installing an antenna, removing old antennas/dish, and running wires where they needed to go. I was lucky to find Tomas who was responsive, friendly and offered a reasonable price! He did all the work and even tidied up the wires running down my home. Exactly what I needed to have done. Thank you Tomas! Highly recommended!

The best customer service ever. Tomas was very professional and answered all my questions. Job was…read morein Brooklyn and was a simple satellite realignment but he changed out cables and removed old wires as well! Tomas is very communicative and provided troubleshooting assistance over phone after the job as well. Highly recommended!

I like it has many channels to choose from including Hulu and Disney+. I like that it's a…read morestreaming service and doesn't have the old satellite dishes that didn't work when the weather was bad. They also have great

For the most part, their TV connection has been fine. Storms do cause signal problems. My larger…read moreconcern is about their customer service. The other day I tried to contact them by phone. The auto attendant said the wait was about one minute. -After about three minutes, the auto attendant updates to 30 seconds wait time. -After about five more minutes, the auto attendant updated the wait time again to 30 second. -I waited about 5 more minutes; then hung. Disappointing phone customer support!

Absolute worst company to deal with. Had them for 12 years because I live rural. No internet in…read morerain or snow. Slow speeds and paid $128.00 a month. Tried to cancel after 12 years because I could now get T-mobile for 50.00 month. Now they tell me They could give me service for 50.00 a month down from 128.00 if I would continue service. They told me that they would give me the first 3 months for FREE. After 2 months I start getting billed. I call them up to ask why I was billed if I was given 3 months for free. They tell me they have no record of me being told I would get 3 months for free. So I tell them to cancel my account. I am then told that I will be charged 400.00 early termination fee. Its bad enough it is hard to understand the representatives but they are liars. I would never recommend them for any reason. Absolute worst company and would give negative starts if I could.

never order hughsnet internet service you pay atlot of money and don't get internet. service sucks…read morenever get a signal. they slow speed down so it eats up your data .and than try to continue to take money from your bank account..after you cancel service because it doesn't work.i sent back the equipment they asked for and they still want money for giving you nothing